Carlson Rezidor Hotel Group Reviews | Glassdoor

Carlson Rezidor Hotel Group Reviews

Updated April 13, 2017
69 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
Carlson Rezidor Hotel Group Chief Executive Officer David P. Berg
David P. Berg
13 Ratings

69 Employee Reviews

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Pros
  • great team, great direct manager (in 4 reviews)

  • So many great people to work with - each working hard to do the right thing for the customer and franchisees (in 3 reviews)

Cons
  • There is a great divide between headquarters in Minneapolis, where most management positions are located, and the staff in Omaha (in 2 reviews)

  • Extremely low salary; no bonuses for sales team; no compensation for petrol and public transportation ; old computer; difficult team from Soviet Union (in 2 reviews)

More Pros and Cons

  1. "CSM Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Convention Services Manager in Salt Lake City, UT
    Current Employee - Convention Services Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carlson Rezidor Hotel Group full-time (More than a year)

    Pros

    Large focus on being a team
    Open door policy with the GM
    Great employees and co-workers

    Cons

    Outdated Meeting Space
    More updated COMP set to go against
    Very Conservative/Old School


  2. "Company in a painful transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Carlson Rezidor Hotel Group full-time

    Pros

    It is a local company.

    Cons

    I've been here for a few years. I was brought in with the idea that I would help transform the company. 4 CEOs later - they can't quite seem to get it together. The family didn't invest much into the company - and I think that hurt it's growth.


  3. Helpful (1)

    "Do NOT apply within!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Omaha, NE
    Current Employee - Sales Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carlson Rezidor Hotel Group full-time (More than 10 years)

    Pros

    I would love to tell you all the Pro's...like end of year bonus's, Holiday parties, incentive pay for a job well done, the generosity of the management and staff. But, it's all gone. It no longer exists. The company was bought out by a Chinese company, and now there is nothing to say that would be considered a "Pro."

    Cons

    Where to begin? Well, everything you do is measured. Time on calls, how long the calls are and how much your salesson are. Your trips to the bathroom are measured and counted against your break time. The pay is low considering the equivalent call centers and jobs in the area. You are constantly being asked to add more and more to what you do...no extra pay or incentibe to do so. No assigned seating, which means when you come to work for your next shift, someone else has sat there and coughed and left boogers on your keyboard. Not kidding. But there are free antibacterial wipes available to clean them up! (Should have put that up thereally with the Pros!) Employees are not allowed to use any electronic devices at work, including e-readers. If you want to read a book, you have to actually have a book, the kind made out of paper. No cell phones or access to your children, their schools, elderly parents, or a doctor calling. You must provide them a number for someone to bring you a message, and then you must use your break time to deal with something that could have been resolved with a text. No food. No beverages. No access to the Internet. You are also not allowed to have conversations with your neighbor because the headsets can now pick up clear background noise, so only work related conversation may be had. Oh, and good luck complaining to HR, because that department does not care at all. They have catered meals come in weekly while they meet with visiting hotels, and take food, cake and treats back to their offices. We are clearly the peasants, and they are Royalty. It is degrading and the overall feeling between all the sales and customer care departments is the feeling of being taken advantage of, combined with a heaping dose of helplessness. It is a sad day when you realize the company that you planned on retiring from, has turned on its best employees. Do not apply.

    Advice to Management

    You need to look at the attributes of Omaha's best companies to work for, and implement their strategies into Carlson, HNA, or whatever you call yourself now. Your employees should be treated with respect and gratitude!


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  5. "Company has changed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Omaha, NE
    Current Employee - Reservations Agent in Omaha, NE
    Recommends
    Neutral Outlook

    I have been working at Carlson Rezidor Hotel Group full-time (More than 5 years)

    Pros

    You can purchase PTO and supervisors are kind

    Cons

    Company has sold to company in China

    Advice to Management

    Care more about employees


  6. "Great Job for College Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Front Office in Salt Lake City, UT
    Current Employee - Associate Front Office in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Carlson Rezidor Hotel Group part-time (More than 3 years)

    Pros

    Flexible work schedules make it an amazing opportunity for students, good money for Front Office staff.

    Cons

    Massive turnover of upper management. But could just be how the hotel industry is, not experienced enough to say.

    Advice to Management

    Take the phrase "slow to hire" way too literally. Always short-staffed for no apparent reason at all.


  7. Helpful (1)

    "Carlson Rezidor Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Positive Outlook

    I have been working at Carlson Rezidor Hotel Group full-time (Less than a year)

    Pros

    The company has strong values, is a high performing business, and the people are what make working here great.

    Cons

    There has been a lot of change over the last few years but Carlson Rezidor is well positioned and with the upcoming acquisition.


  8. "Great people - values driven culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plymouth, MN
    Current Employee - Anonymous Employee in Plymouth, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Rezidor Hotel Group (More than a year)

    Pros

    Value-centric, great people, collaborative environment, teams that really care about the outcomes of their work and support eachother

    Cons

    Change in a constant in the hospitality industry - but very excited for the future of the organization once the acquisition of the company is complete in late 2016


  9. Helpful (2)

    "Corporate Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chanhassen, MN
    Former Employee - Anonymous Employee in Chanhassen, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carlson Rezidor Hotel Group (More than 10 years)

    Pros

    A once respected family owned company I was proud to work for.

    Cons

    The grandchildren have decided to take the money and run.

    Advice to Management

    Be honest with the employees about their future.


  10. "Director of Revenue Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Rezidor Hotel Group (Less than a year)

    Pros

    Great company to work for

    Cons

    limited career opportunity to grow within


  11. "Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Omaha, NE
    Former Employee - Support Specialist in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carlson Rezidor Hotel Group full-time (Less than a year)

    Pros

    Great benefits, hotel discounts, Flexible with hours was overall happy with the company and management team, all your coworkers are friendly for the most part

    Cons

    Call center environment, understaffed, I just got tired of sitting in the same spot all day and not being on your feet

    Advice to Management

    Hire some more, maybe increase base pay for entry level workers, will increase morale and help with support staff too


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