Carlson Wagonlit Travel Reviews | Glassdoor

Carlson Wagonlit Travel Reviews

Updated June 19, 2017
381 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
Carlson Wagonlit Travel President & CEO Kurt Ekert
Kurt Ekert
33 Ratings

381 Employee Reviews

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Pros
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  1. "Client Implementation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Implementations Manager in Atlanta, GA
    Former Employee - Client Implementations Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Great people to work with - a cutting-edge leader in travel

    Cons

    Could use some more employee recognition


  2. "Travel consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Phoenix, AZ
    Former Employee - Travel Consultant in Phoenix, AZ

    I worked at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    Great to be able to work at home. Good work life balance and good pay.

    Cons

    Scheduled not flexible. Upper management not engaged.

  3. "Carlson"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Minneapolis, MN
    Current Employee - Marketing in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    private company, great values, unique, fast-paced, goal-oriented

    Cons

    technology updates, better structure, better training, more resources needed to implement change, more mentoring

    Advice to Management

    train employees better


  4. "IT Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - IT Operations Manager in Minneapolis, MN
    Current Employee - IT Operations Manager in Minneapolis, MN
    Neutral Outlook

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    No comments. Diversity, Diversity, Diversity

    Cons

    No comments. Needs technology innovation


  5. Helpful (2)

    "Kind team, flexible work environment, growth opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Business Development in Minneapolis, MN
    Current Employee - Director of Business Development in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    I really enjoy working with CWT. I have great teammates who are helpful & kind. Because it's a family run company, they have a good focus on employees wellbeing & community involvement. The benefits are also pretty good. Lastly, CWT has good career growth opportunities.

    Cons

    Working at CWT requires a high tolerance of ambiguity & personal autonomy. Onboarding is not as robust as other companies; however, self starters tend to find ways to navigate the organization & drive change. The company can also be reactive at times & there can be communication breakdowns.

    Advice to Management

    Invest in more robust technology hardware for your client facing employees. Integrate internal software systems to better improve processes ... to much reliance on email.


  6. Helpful (1)

    "Travel Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Saint Louis, MO
    Current Employee - Travel Counselor in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Great place to work. I love my job and have had many opportunities to assist in various departments. Great Pay and excellent benefits. Vacation time is very generous. Outstanding leadership. CWT offers the flexibility to work in the office or at home.

    Cons

    With pay, benefits and flexibility I do not have any cons.


  7. Helpful (1)

    "travel agent"

    Star Star Star Star Star
    Former Employee - Travel Agent in Coppell, TX
    Former Employee - Travel Agent in Coppell, TX

    I worked at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    great people and work environment

    Cons

    no room for advancement and growth

  8. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ADR in Seattle, WA
    Current Employee - ADR in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    Great people and management style

    Cons

    not enough collaboration with internal teams

    Advice to Management

    get teams together more often in person


  9. Helpful (3)

    "Not what I thought it would be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN

    I worked at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    Had the opportunity to meet some good people there, some are good friends of mine today.

    Cons

    I was hired by the HR Vice President that resigned within five months of me taking the job. Before he resigned, the VP that hired me suggested that I have "buddy" to help me navigate through the organization. The Buddy that he suggest was a fellow director, the VP though that aligning him with me would help his development; VP disclosed to me that a former VP that he replaced was taking action to terminate this fellow director that was assigned to me as my "buddy", due to the fact the "he was flaky", my "buddy" never knew that this was disclosed to me, but after working with him, I found that to be the case over and over again; he had no idea that I knew everything about him, and this was proven, whereas it was a chore for him to work with me. Also, the organization does not value diversity and does all it can to circumvent diversity, they are very cosmetic.


  10. Helpful (4)

    "Just OK"

    Star Star Star Star Star
    Current Employee - Senior Travel Counselor in Los Angeles, CA
    Current Employee - Senior Travel Counselor in Los Angeles, CA

    I have been working at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    For the most part, there are seasoned, experienced agents on my particular account. Team players, by and large.

    Cons

    Account-level communication by management is abismal. Leadership tends to be dismissive, withdrawn, and generally uninterested in legitimate, operational concerns raised by agents and/or support...until the issues begin to have a direct impact on members of leadership, themselves.

    Advice to Management

    Listen to your employees! As leaders, its your job to weed through the day-to-day grousing and recognize real concerns that are brought to you attention. Address what your agents are telling you. FIX SYSTEMS THAT ARE BROKEN. At the time of typing this, we are into hour nine of a company-wide system failure (the 4th major outage in the last year). Rather than learn from the previous outages, management is still using instant messenger and CWT email servers to relay updates, even though the majority of us can't log in to access IM or our emails. Unreal.


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