Carlson Wagonlit Travel Reviews | Glassdoor

Carlson Wagonlit Travel Reviews

Updated January 17, 2019
556 reviews

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3.1
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Carlson Wagonlit Travel President & CEO Kurt Ekert
Kurt Ekert
118 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Hands down the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior TRAVEL in Rochester, NY
    Current Employee - Senior TRAVEL in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (Less than a year)

    Pros

    This is an amazing company to work for. Management is fantastic. They are very knowledgeable and polite. Everyone is treated equally. The clients we manage are also wonderful. Yes sometimes you may have a bad apple here and there but one thing I can say is the pros outweigh the cons big time! The pay is better than almost 90% of other travel agencies. I feel like this by far has been the best job ever. You have time to work with your clients. There is never over 10 calls holding which is impressive. They give you an hour lunch along with paid breaks. Benefits are great and doesn't drain your paycheck. I also work from home and internet and phone is paid for... does not get any better

    Cons

    If you don't know how to be positive and polite this place is not for you.

    IF you don't know how to follow the policy on behalf of the company and the client you are out the door! I mean I Would nt blame them. In my opinion, to be the best company you have to have the best employees.

    Advice to Management

    Keep up the great work and support


  2. "Travel Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carlson Wagonlit Travel full-time

    Pros

    Great people , understanding management,helpful and provides good feedback

    Cons

    Only one I can think of is advancement to a higher paying position seems to go more to in house people

    Advice to Management

    Keep the great employees that you have and that are dedicated to the company...

  3. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Consultant in San Jose, CA
    Current Employee - Corporate Travel Consultant in San Jose, CA
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (Less than a year)

    Pros

    Great pay, Good benefits, Onsite doctor
    Transport, office schedule. Cafeteria.

    Cons

    Far away
    No food subsidy
    No bonus or voluntary go home

    Advice to Management

    Be more people oriented rather than just focusing on the customer.


  4. "Wanted to love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Remote, OR
    Former Employee - Sales in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    Really nice people and long time in business

    Cons

    Robotic at times, not much innovation although they try hard.

    Advice to Management

    It's a large company but they need to invest in technology and their people.


  5. Helpful (1)

    "An ok company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    A large company that offers lots of opportunities because of that size.

    Cons

    They claim to be employee focused but are not. Salaries are below average.


  6. "Senior Travel Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Counselor
    Current Employee - Senior Travel Counselor
    Neutral Outlook
    No opinion of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    Day one health benefits, vacation time, PTO, sick time.

    Cons

    Benefits on the high side. Pay on the low end.


  7. "Great Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Travel Consultant in Atlanta, GA
    Current Employee - International Travel Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    Hours are good and people are geniously nice.

    Cons

    Not a lot of room to increase income.

  8. Helpful (1)

    "Lack of accountability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    a great group of people working hard

    Cons

    silos
    unrealistic
    lack of focus on customer
    out of touch leadership

    Advice to Management

    You have to pull yourself back from fantastyland and deal with reality. Hotel is not going to save us.


  9. "travel consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    NONE, NONE, NONE, NONE, NONE

    Cons

    I worked for this company for 7 years. I grade them an "F". Worst place I have ever worked.

    I was moved around so much because they are so disorganized that I never got to stay in one place. Management was mostly women and they all menopausal.

    STAY AWAY FROM THIS COMPANY, THEY USE YOU AND TOSS YOU OUT LIKE GARBAGE. YOUR JUST A NUMBER HERE.

    Advice to Management

    GO OUT OF BUSINESS!!!!


  10. Helpful (3)

    "The company has lost its focus."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Counselor in Minneapolis, MN
    Current Employee - Senior Travel Counselor in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    none. Benefits are adequate, but no longer as good as they once were

    Cons

    They took a reasonably good company to work for and destroyed it. We don't have the tools to do our jobs. We have technology that falls over and slows our ability to get the 600-second OCL they want.

    They flex our hours down until this isn't a full time job. We are forced to bid our vacation a year out, but with the flex, you don't earn as many hours as your planned, and then you end up giving back vacation days. There is no depth on the service floor, so if you need a day off, or get invited to an out of town event, or even have to deal with family issues, you cannot get time off approved and you end up with occurrences....and then they penalize you for trying to play by their rules.

    Upper management is so clueless about what we do, a bunch of efficiency experts who didn't even know what a GDS is (and thought we had to call all hotels and airlines to get a confirmed reservation) was sent in to tell us how to do our jobs. They didn't even know what are jobs do.

    Our clients are angry. They feel rushed when talking to us about really complicated travel. And there are now off-shore counselors who don't even speak English well enough to understand what they are being told.

    Advice to Management

    CWT used to be client focused and service driven. Stop bringing in so called experts to tell us how to do our jobs when they have no clue what we do. Stop giving us so many time-management tools that it screws up our stats. We already know giant teams don't work, We've been there, done that, and rolled it back. Our managers no longer manager us, they doing ridiculous grunt work while we're floundering without the information we need to service 150+ clients at a time.

    Instead of cutting our hours and our staff, stop wasting so much time and money trying to make a round wheel square. You're losing your best talent out of sheer frustration with our lack of working technology.