Carlson Wagonlit Travel Reviews | Glassdoor

Carlson Wagonlit Travel Reviews

Updated March 20, 2019
575 reviews

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3.2
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Carlson Wagonlit Travel President & CEO Kurt Ekert
Kurt Ekert
128 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (20)

    "Hands down the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior TRAVEL in Rochester, NY
    Current Employee - Senior TRAVEL in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (Less than a year)

    Pros

    This is an amazing company to work for. Management is fantastic. They are very knowledgeable and polite. Everyone is treated equally. The clients we manage are also wonderful. Yes sometimes you may have a bad apple here and there but one thing I can say is the pros outweigh the cons big time! The pay is better than almost 90% of other travel agencies. I feel like this by far has been the best job ever. You have time to work with your clients. There is never over 10 calls holding which is impressive. They give you an hour lunch along with paid breaks. Benefits are great and doesn't drain your paycheck. I also work from home and internet and phone is paid for... does not get any better

    Cons

    If you don't know how to be positive and polite this place is not for you.

    IF you don't know how to follow the policy on behalf of the company and the client you are out the door! I mean I Would nt blame them. In my opinion, to be the best company you have to have the best employees.

    Advice to Management

    Keep up the great work and support


  2. "Value employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Strong values that span the globe - most importantly strong business ethics and compassion for employees; from business perspective - innovative and clear vision for future

    Cons

    Heavy email and conference call habits

  3. "First Gig Out of College 23 Years Ago!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in Minneapolis, MN
    Current Employee - Senior Director in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Global, Travel, Culture and most of all the People. Technology stack is good and in 2018/2019 major Digital Transformation.

    Kubernetes, HashiCorp, Ansible, GitHub, Terraform, Cloud, Agile, Lean, Jira, Cisco, much much more...

    Cons

    At the moment, nada. Huge IT Investments happening, which are great for engineers!

    Advice to Management

    Digital Transformation and Culture emphasis enlightening!


  4. Helpful (1)

    "A great place to start but not stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Oracle Database Administrator
    Former Employee - Senior Oracle Database Administrator
    Doesn't Recommend

    I worked at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    This shop uses Oracle Exadata Database Machines, Golden Gate replication, and Data Guard physical standby on Oracle 12c Databases.

    Cons

    No work to life balance, long hours, low compensation to market value, and whole departments off-shored by senior management, Certification training budgets historically poor. A good place to begin if you move within 2 years.

    Advice to Management

    Rework management culture to value employees and be transparent on company direction.


  5. "Very goos with one exception"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Good work-life balance, wonderful co-workers, employee-oriented

    Cons

    Frontline agents are using very antequated computers, causing too much downtime and loss of service levels. They need to update counselors' sets!

    Advice to Management

    Invest in technology


  6. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    Salary, benefit package, culture, colleagues

    Cons

    work life balance, career opportunities


  7. Helpful (1)

    "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Minnetonka, MN
    Current Employee - Finance Manager in Minnetonka, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 3 years)

    Pros

    Flexible schedule. Updated, modern, employee-friendly work environment.

    Cons

    Benefits and pay haven’t kept pace w/ the market. Lack of mobility. Best chance at promotion is if/ when your boss retires.

    Advice to Management

    Understand that low participation in an employee satisfaction survey is the best measure of employee satisfaction. And for Pete’s sake, we’re a travel company. Where are the travel perks?

  8. Helpful (1)

    "Doesn’t care about employees.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Travel Counselor
    Current Employee - Senior Travel Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Carlson Wagonlit Travel full-time (More than 10 years)

    Pros

    Vacation, 401k employer match, good vendor incentives. Virtual opportunity, technology

    Cons

    Call Center Micro Managing. No raises despite an incredible amount of business. No sincere concern for employees. Much talk, no action.

    Advice to Management

    You will continue to lose valuable employees until you step up and treat them with TRUE concern and compassion. You can’t keep piling work on people and expect them to perform well.


  9. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Consultant in San Jose, CA
    Current Employee - Corporate Travel Consultant in San Jose, CA
    Approves of CEO

    I have been working at Carlson Wagonlit Travel full-time (Less than a year)

    Pros

    Great pay, Good benefits, Onsite doctor
    Transport, office schedule. Cafeteria.

    Cons

    Far away
    No food subsidy
    No bonus or voluntary go home

    Advice to Management

    Be more people oriented rather than just focusing on the customer.


  10. "Wanted to love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Remote, OR
    Former Employee - Sales in Remote, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Carlson Wagonlit Travel full-time (More than a year)

    Pros

    Really nice people and long time in business

    Cons

    Robotic at times, not much innovation although they try hard.

    Advice to Management

    It's a large company but they need to invest in technology and their people.