Carluccio's Reviews | Glassdoor

Carluccio's Reviews

Updated October 13, 2017
64 reviews

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3.0
StarStarStarStarStar
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Neil Wickers
10 Ratings

64 Employee Reviews

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Pros
  • great team, free coffe and lunch (in 5 reviews)

  • Generous discount when dining with one friend only (50%) and good tips (in 5 reviews)

Cons
  • long-long hours, minimum 48, but more like over 50 (in 13 reviews)

  • Work/Life balance: Dependant on site shifts can be 630am-4pm/12-9/12-cls/3-cls, sometimes BACK2BACK shifts are required (in 3 reviews)

More Pros and Cons

  1. "Good place to start."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice friendly work environment, good food to eat and usually busy.

    Cons

    Long hours, no real chance of advancement.

    Advice to Management

    Talk more with employees.


  2. "Good restaurant chain concept but poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Alexandria, VA
    Former Employee - Server in Alexandria, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carluccio's part-time (More than a year)

    Pros

    Often a fun environment with a lot going on in a nice setting

    Cons

    Management didn't keep much organized- from supplies to sanitation

  3. "Crazy boss and slow dining room"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carluccio's full-time

    Pros

    Minimal training and more freedom than working in a corporate restaurant

    Cons

    You got screamed at by the owner and he also argues with customers causing her not to come back and eat there which affects tip


  4. "Quality standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carluccio's part-time

    Pros

    Training offer, quality product, fun environment

    Cons

    Long hours, back to back shifts,

    Advice to Management

    Please forbid the back to backs!


  5. "Prioritises profits over people at every level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter
    Former Employee - Waiter

    I worked at Carluccio's full-time (Less than a year)

    Pros

    Popular restaurant chain so always something to do

    Cons

    Very centralised business plan so people at the bottom, or managers of individual stores have little influence

    Advice to Management

    Listen more to what employees have to say (and pay the minimum wage not from tips)


  6. "Why"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef in Walton-on-Thames, England (UK)
    Former Employee - Chef in Walton-on-Thames, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carluccio's full-time (More than 3 years)

    Pros

    Good experience,good training,good people,good culture,free food

    Cons

    Bad management,bad organizations,not caring for the quality of the people

    Advice to Management

    Use to be amazing place with a lots of opportunities but no more think what you did wrong


  7. "Massive room for improvement, but not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commis Chef in Canterbury, England (UK)
    Current Employee - Commis Chef in Canterbury, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Carluccio's full-time (More than 3 years)

    Pros

    Get to work with a team, free food on shift , share of tips, nice hours, OK pay, promotion opportunities,

    Cons

    Poorly managed, just a number rather than a person, too much about the money and profits rather than caring about staff.

    Advice to Management

    Treat staff more like people and maybe they will make the business to better without effort

  8. "Don't believe the hype..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carluccio's full-time (More than a year)

    Pros

    Might be good for floor manager, most of their resources are invested in front of house. They also sell food.

    Cons

    If you are looking for a kitchen management position forget about this company. They are killing the engine that powers their own business; consequently you will find yourself constantly working on a state of emergency, chasing deadlines that cannot phisically be met, unless you want to put in your own time...Trust me you will work A LOT of extra hours (unpaid of course). Work/family balance? 😂😂😂 you will be so exhausted that you just want to sleep. ..

    Advice to Management

    On this one they don't really need any advice they know very well what they are doing....or are they?


  9. Helpful (2)

    "Great if you play the game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in London, England (UK)
    Current Employee - General Manager in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Carluccio's full-time (More than 5 years)

    Pros

    Great people, plenty of scope to move around. Quite relaxed. Free food on shift. Great staff parties.

    Cons

    Terrible work/life balance.
    People who should get promoted, don't. Far too much pressure to cut hours, when you could make more money with more staff.

    Advice to Management

    Have more trust in your performing general managers to improve the business. Don't paint everyone with the same brush. One size does not fit all!
    Pay extra to managers when they have to work 6 or 7 day weeks


  10. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England (UK)
    Former Employee - Assistant Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great place to work in. Excellent training, plenty of opportunities for promotion, good starting salary.

    Cons

    It used to be very challenging to work when understaffed.


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