Carphone Warehouse Reviews in London, England | Glassdoor

Carphone Warehouse London Reviews

Updated April 30, 2017
53 reviews

Filter

Filter

London, England (UK)

2.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
26 Ratings

53 Employee Reviews

Sort: Popular Rating Date

Pros
  • Good pay in comparison to other shops with the same job specifications (in 13 reviews)

  • Great people and camaraderie amongst peers (in 12 reviews)

Cons
  • long hours and no flexible working (in 13 reviews)

  • Poor work life balance with unduly high number of hours required to complete role (in 7 reviews)

More Pros and Cons

  1. "CPW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends

    I worked at Carphone Warehouse part-time (More than 5 years)

    Pros

    A Exciting and rewarding job with plenty to learn and many employee benefits. No day is the same.

    Cons

    Not a high percentage of female staff get promoted.

    Advice to Management

    Promote positive relationships with staff and make sure appropriate numbers of staffing are working at all times.


  2. "inbound sales/outbound sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in London, England (UK)
    Former Employee - Sales Consultant in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than a year)

    Pros

    Met a lot of really good people and learned about the mobile and internet business from an British prospectus. I enjoyed being able to converse with different types and backgrounds.

    Cons

    Too pushed to add extras the customer did not need or would ever use. Favourites ruled all aspects of the daily sales contests.

    Advice to Management

    Listen to the customer's complaints instead of pushing the off to another department that has already transferred them on already.


  3. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Nothing really apart from work colleagues

    Cons

    poor pay and commission structure

    Advice to Management

    Tell the management to stop being power hungry


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Geeksquad agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad CIA in London, England (UK)
    Current Employee - Geek Squad CIA in London, England (UK)

    Pros

    Decent salary
    Easy going job

    Cons

    Poor commission structure
    No career progression


  6. "It's not worth the stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    - great holiday allowance
    - good bonus payment
    - amazing discount on phone accessories, contracts (EE & o2 30%), discount on virgin media broadband

    Cons

    - named and shamed on a document within the regional WhatsApp group chat for not selling broadband
    - broadband is cared for more than mobile phone contracts themselves and the target it unrealistic
    - HR make their own rules up about 5 week pays
    - bonus not received after 4 months
    - insurance is targeted even though it's not meant to

    Advice to Management

    - give your staff more recognition
    - make it easier for your staff to move up the ladder
    - set more realistic targets for your stores
    - actually be nice to your staff
    - stop moving managers around so much


  7. "Poor pay and comission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England (UK)
    Current Employee - Assistant Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced always changing job. Very challenging and somewhat good progression.

    Cons

    No middle ground between consultants and managers. Many consultants do job of assistant manager for no extra pay. Commission structure abysmal compared to other mobile phone stores.

    Advice to Management

    Better commission structure, supervisor or equivalent for people wanting to progress.

    Better comission equal to mobile network stores.

    Manager bonus to be far far better.


  8. "Great place - but lost the entrepreneurial buzz"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    Big brand, great people, strong teams.

    Cons

    Big company politics cross functional working could have been improved.

    Support Centre office location in North Acton is pretty grim.


  9. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Really good people to work with and the environment was quite fun to be in.
    Discounts on contracts were really good too

    Cons

    Unrealistic targets to hit every month
    Insurance on products was pushed upon however we were not allowed to force customers to take it, even from this we still had targets to hit

    Advice to Management

    make targets more realistic and put yourselves in our shoes to see how rejection feels and how to solve it


  10. "Always on the move...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carphone Warehouse (More than 5 years)

    Pros

    CPW is/was a focussed business, which rewards performance and effort.
    As a company with an ever changing product it has to be fast moving, current and forward looking all at the same time.

    Cons

    Potential that the senior management will move on and the direction of the business could change over the next few years.

    Advice to Management

    Know all, and full effects of any decision you make in relation to the core business


  11. "Fairly autonomous role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Sales Operations in London, England (UK)
    Former Employee - Director Sales Operations in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse full-time (More than 10 years)

    Pros

    Great team and opportunity to be a leader, able to recruit the right teams although the budget was far too limited

    Cons

    Politics, lack of cohesion, foresight and in fighting. All
    Lead to a business that felt entirely and consistently demoralised due to the annual redundancies.

    Advice to Management

    Be bold in making the necessary decisions The whole COW Exec should have had a clear out years ago.


Showing 53 of 274 reviews
Reset Filters