Carphone Warehouse Reviews in London, England | Glassdoor

Carphone Warehouse London Reviews

Updated January 12, 2018
60 reviews

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London, England (UK)

2.7
StarStarStarStarStar
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
31 Ratings

60 Employee Reviews

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Pros
Cons
  • Work life balance is very difficult with the lack of staff most stores suffer from and zero understanding from managers (in 10 reviews)

  • Can give you long hours around peak times (in 16 reviews)

More Pros and Cons

  1. "Not a bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in London, England (UK)
    Current Employee - Assistant Store Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse full-time (More than 5 years)

    Pros

    Always new products, deals and customers

    Cons

    None. was a pretty fun job.


  2. "Nice job, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England (UK)
    Current Employee - Sales Assistant in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Carphone Warehouse part-time (More than a year)

    Pros

    Every day is different, lovely team and branch manager, flexible hours

    Cons

    Ancient, tedious, slow IT systems which you are forced to use to engage customers in a long "journey" which is often a put off. The wage is low and commissions scheme frankly a joke

    Advice to Management

    Make the "journey" easier and you will double the sales, fix all the IT systems, offer decent commissions

  3. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England (UK)
    Former Employee - Sales Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Flexibility on the job being at university was good

    Cons

    Pay was low and didn't receive a pay rise in the three years I was there. Bonus scheme isn't good enough, they've done well with not paying out much in bonuses!

    Advice to Management

    When's the next pay rise for your consultants?....


  4. "Unhappy sales consultant at carphone warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Consultant in London, England (UK)
    Current Contractor - Sales Consultant in London, England (UK)
    Negative Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse as a contractor (More than a year)

    Pros

    Sales experience
    Able to wear jeans and trainers
    Discount in currys also
    Discount on phone contract
    The option to progress within store

    Cons

    Poor management
    Unorganised
    Company does not care about employees
    Poor commission structure
    Not given proper training
    Long hours
    Stress and pressure to hit targets daily

    Advice to Management

    Look out for employees
    Up the wages
    More commission for selling products


  5. Helpful (1)

    "Good place to start in your working career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in London, England (UK)
    Current Employee - Customer Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Carphone Warehouse part-time (More than 5 years)

    Pros

    you get sales bonuses

    flexible hours

    nice collegues

    great training structure

    Cons

    low hourly rate

    if your not target driven not for you, as there are many to reach.

    little career progression


  6. "sis review indvidual store not worked in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in London, England (UK)
    Former Employee - Sales Advisor in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse (More than a year)

    Pros

    good commission structure brilliant rgm (darren kent) training facility was immaculate

    Cons

    needed clear and concise targets and replacement manager needed training


  7. "A company that does not know what direction to go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse full-time (More than 5 years)

    Pros

    Great People
    Loads of perks

    Cons

    No direction
    Company does not know where to go
    No logical decisions
    HR not the best

    Advice to Management

    Maybe Curry's will change the company's views

  8. "inbound sales/outbound sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in London, England (UK)
    Former Employee - Sales Consultant in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than a year)

    Pros

    Met a lot of really good people and learned about the mobile and internet business from an British prospectus. I enjoyed being able to converse with different types and backgrounds.

    Cons

    Too pushed to add extras the customer did not need or would ever use. Favourites ruled all aspects of the daily sales contests.

    Advice to Management

    Listen to the customer's complaints instead of pushing the off to another department that has already transferred them on already.


  9. "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Nothing really apart from work colleagues

    Cons

    poor pay and commission structure

    Advice to Management

    Tell the management to stop being power hungry


  10. "CPW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends

    I worked at Carphone Warehouse part-time (More than 5 years)

    Pros

    A Exciting and rewarding job with plenty to learn and many employee benefits. No day is the same.

    Cons

    Not a high percentage of female staff get promoted.

    Advice to Management

    Promote positive relationships with staff and make sure appropriate numbers of staffing are working at all times.


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