Carphone Warehouse Reviews | Glassdoor

Carphone Warehouse Reviews

Updated February 17, 2017
238 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
95 Ratings

238 Employee Reviews

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Pros
  • Good pay in comparison to other shops with the same job specifications (in 13 reviews)

  • Big brand, great people, strong teams (in 9 reviews)

Cons
  • Poor work life balance with unduly high number of hours required to complete role (in 7 reviews)

  • Have to work very very long hours with only a 30 min break, pushy selling is a must if you work in any phone shop (in 11 reviews)

More Pros and Cons

  1. "Good for part time work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Consultant
    Former Employee - Samsung Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Pretty good wage and decent training, the best part of being in my store was the camaraderie with my colleagues. Good experience working with the newest gadgets but this is limited.

    Cons

    Company is quite demanding of your time, sales targets were very unrealistic for my store, lots of upper management decisions made with little interaction with the people on the ground. There are lots of things asked from you for being low wage earners. Essentially the company expects a lot from their workers but treats them like potential criminals or children at times.


  2. "Samsung Consultant - Alright for part time work only"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good team spirit, competitive hourly wage for young workers, access to newest technology, comprehensive training provided. Taught me many things about sales and this job definitely is trial by fire for those who have never sold before! Develops confidence once

    Cons

    DIFFERENT TO REGULAR CARPHONE WAREHOUSE - Absolutely rubbish commission structure, long shift expectancy, require 5 out of 7 days availability even for part time work, breaks are disjointed.
    Management in the business are so disconnected from the workers on the ground, and introduce difficult targets that are pretty unrealistic to meet. LOTS of difficulties with payments, many of my colleagues either didn't get paid for months or their pay was significantly less than they expected.

    Advice to Management

    Pay attention to the needs and suggestions of the employees that deal with the public face to face all the time.


  3. "Carphone Warehouse London Head Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast moving and exciting environment, lots of opportunities

    Cons

    frequent changes of business strategy


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Very good place to work as a student or for someone trying to get sales experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time

    Pros

    Try to get into a busy store, the commission will boost your salary significantly if you're good at sales.
    You get to meet a lot of very nice people and you get an hours paid lunch

    Cons

    Managers think that you care as much as they do, they're really number focused and nothing is ever good enough for them. Some of the people that come to the store are really phone geeky and just want to talk about phones and buy nothing

    Advice to Management

    Have more faith in your consultants and don't always trust the customers version of the story and change the commission system so that consultants don't cherry pick the customers.


  6. "Stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Team in Dublin, Co. Dublin (Ireland)
    Former Employee - Online Team in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    Departments and undermanned so plenty of opportunity for experience, short term progression

    Cons

    Long term progression impossible, very few training opportunities, shocking wages, SLT always very poor

    Advice to Management

    Spend some money


  7. "Poor pay and comission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England (UK)
    Current Employee - Assistant Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced always changing job. Very challenging and somewhat good progression.

    Cons

    No middle ground between consultants and managers. Many consultants do job of assistant manager for no extra pay. Commission structure abysmal compared to other mobile phone stores.

    Advice to Management

    Better commission structure, supervisor or equivalent for people wanting to progress.

    Better comission equal to mobile network stores.

    Manager bonus to be far far better.


  8. "Great place - but lost the entrepreneurial buzz"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    Big brand, great people, strong teams.

    Cons

    Big company politics cross functional working could have been improved.

    Support Centre office location in North Acton is pretty grim.


  9. "great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Dublin, Co. Dublin (Ireland)
    Former Employee - Branch Manager in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    friendly team, good place to work

    Cons

    slow processing of ideas and slow systems


  10. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Birmingham, England (UK)
    Current Employee - Customer Consultant in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse part-time (Less than a year)

    Pros

    Some great benefits such as discounted line rental on phone contracts, highly discounted phone accessories and currys discount

    Can earn commission which, depending on volume of sales, can impact pay massively

    Cons

    In store training is fairly non existent, expected to quickly know dated systems and sell

    If it's work alongside studies, expect to be pressured to work as much as possible, will try to get you to take shifts you don't want

    If it's a quiet store, targets will be difficult to hit as often not relative to the customer intake, therefore may not receive much bonus

    Advice to Management

    Provide more incentives for stores which are in quieter areas, and adjust targets for those with high decline rates


  11. "Good for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Carphone Warehouse part-time

    Pros

    Excellent job for part-time work. Rewarding if you are able to meet and exceed targets. Bonus scheme is good but could be better. Discounts on phone contracts and products sold in store. Great role for confident approachable people who make the effort to research products and talk to people.

    Cons

    A lot of pressure to reach KPIs which at times can seem unrealistic or unreasonable. Can become dog eat dog fighting for sales. May take up time if you are a student. There are jobs more flexible than this. Long process for getting into store to start working! Waiting for training takes too long. Not sure if there is room for progression within the career. Attitudes can become unethical when trying to reach targets.



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