Carphone Warehouse Reviews | Glassdoor

Carphone Warehouse Reviews

Updated September 23, 2017
300 reviews

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3.1
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
121 Ratings

300 Employee Reviews

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Pros
  • Good pay in comparison to other shops with the same job specifications (in 15 reviews)

  • Great people and camaraderie amongst peers (in 14 reviews)

Cons
  • Poor work life balance with unduly high number of hours required to complete role (in 8 reviews)

  • long hours and no flexible working (in 14 reviews)

More Pros and Cons

  1. "Carphone Warehouse London Head Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast moving and exciting environment, lots of opportunities

    Cons

    frequent changes of business strategy


  2. "Samsung Consultant - Alright for part time work only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good team spirit, competitive hourly wage for young workers, access to newest technology, comprehensive training provided. Taught me many things about sales and this job definitely is trial by fire for those who have never sold before! Develops confidence once

    Cons

    DIFFERENT TO REGULAR CARPHONE WAREHOUSE - Absolutely rubbish commission structure, long shift expectancy, require 5 out of 7 days availability even for part time work, breaks are disjointed.
    Management in the business are so disconnected from the workers on the ground, and introduce difficult targets that are pretty unrealistic to meet. LOTS of difficulties with payments, many of my colleagues either didn't get paid for months or their pay was significantly less than they expected.

    Advice to Management

    Pay attention to the needs and suggestions of the employees that deal with the public face to face all the time.

  3. "Good for part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Consultant
    Former Employee - Samsung Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Pretty good wage and decent training, the best part of being in my store was the camaraderie with my colleagues. Good experience working with the newest gadgets but this is limited.

    Cons

    Company is quite demanding of your time, sales targets were very unrealistic for my store, lots of upper management decisions made with little interaction with the people on the ground. There are lots of things asked from you for being low wage earners. Essentially the company expects a lot from their workers but treats them like potential criminals or children at times.


  4. "Working at the carphone warehouse is great, best place I've worked at, the vibe is amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Manchester, England (UK)
    Current Employee - Customer Consultant in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse full-time (More than 3 years)

    Pros

    Great discounts on accessories and discount off phone contracts up to 30% off, great benefits, always more hours if you want more hours!

    Cons

    If it gets really busy there's a chance you don't get a break, but you get used to it, get paid for breaks anyway!

    Advice to Management

    Need to improve the bonus scheme! As our competitors such as EE get better commision!


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Carphone Warehouse full-time

    Pros

    Work in a Great Environment

    Cons

    None yet that i can find


  6. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Carphone Warehouse part-time

    Pros

    Really Friendly People and great company with excellent training facilities

    Cons

    Sometimes unknown on new sales and products coming out


  7. "Fun but can be stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Carlisle, England (UK)
    Former Employee - Sales Consultant in Carlisle, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 10 years)

    Pros

    Usually a fun place to work
    Discounts on phones / contracts / accessories
    Rota is usually flexible
    Bonuses for hitting targets

    Cons

    Basic pay is not great
    Targets can be hard to hit
    A lot of pressure to hit various sales targets

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Carphone Warehouse part-time

    Pros

    Good salary with commission

    Cons

    There is no way you can progress in this job unless you have good terms with the manager. You need to literally lick their boots in order to get what you want. If you are not good at it, the chance of your progression is zero. Your manager will make your life very difficult and you will end up giving resignation.

    The managers I came across had poor academic background and did not know the meaning of professionalism. They were the one who started as a sale consultant and made their way up by getting on the right side of their managers.

    Managers allow their sale consultants to mis-sell to hit their targets but pretend they do not know nothing about it in case if someone finds out, they can put the blame on their employees.


  9. "Customer consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Cardiff, Wales (UK)
    Current Employee - Customer Consultant in Cardiff, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse part-time (Less than a year)

    Pros

    Sales targets aren't to bad, very friendly atmosphere, loose out on a lot of sales due to the fact we have a carphone warehouse literally 2 minutes away from our swas, good commission and pay

    Cons

    Not much advertisement on 50 pound gift card and that we are even in currys so we have a lot of people that go across the road rather than our store


  10. Helpful (1)

    "the carphone warehouse review ltd."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    fun atmosphere in store

    Cons

    poor commission structure - will do anything not to pay you what you've earned


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