Carphone Warehouse Reviews | Glassdoor

Carphone Warehouse Reviews

Updated March 4, 2019
411 reviews

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2.9
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Carphone Warehouse Group Chief Executive Alex Baldock
Alex Baldock
12 Ratings

Employee Reviews

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Pros
  • "Very very good pay if you can actually hit targets" (in 19 reviews)

  • "Good commission, meet great people, learn" (in 17 reviews)

Cons
More Pros and Cons

  1. "I enjoyed it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in Earth, TX
    Former Employee - Customer Consultant in Earth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    Close knit teams. Mainly good managenent. Decent in store training if youve got a manager whos driven. Usually a nice atmosphere, cant particularly remember any instances where I dreaded going into work. They take care of their employees. I was seriously ill and they did far more for me than I would ever expect. Especially from such a large company. Good opportunities to progress if you're there for a career. You'll make good friends too.

    Cons

    Split days off. A lot of standing up. Some managers didn't have the same passion as others but that's more to do with the individuals. Targets can be difficult but that's like any job in sales.

    Advice to Management

    To be honest the only thing I would suggest is have a look at some of your managers and how they're treating their staff. My first one was fantastic and I have a lot to thank him for but the second was horrendous and made it difficult for me to progress due to their inexperience and lack of passion.

    To finalise though, I think you guys are a great employer and a good company to work for. I look back on my time at CPW with mainly fond memories. Hat's off to you lot.


  2. "Samsung Consultant - Alright for part time work only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good team spirit, competitive hourly wage for young workers, access to newest technology, comprehensive training provided. Taught me many things about sales and this job definitely is trial by fire for those who have never sold before! Develops confidence once

    Cons

    DIFFERENT TO REGULAR CARPHONE WAREHOUSE - Absolutely rubbish commission structure, long shift expectancy, require 5 out of 7 days availability even for part time work, breaks are disjointed.
    Management in the business are so disconnected from the workers on the ground, and introduce difficult targets that are pretty unrealistic to meet. LOTS of difficulties with payments, many of my colleagues either didn't get paid for months or their pay was significantly less than they expected.

    Advice to Management

    Pay attention to the needs and suggestions of the employees that deal with the public face to face all the time.

  3. "Good for part time work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Samsung Consultant
    Former Employee - Samsung Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Pretty good wage and decent training, the best part of being in my store was the camaraderie with my colleagues. Good experience working with the newest gadgets but this is limited.

    Cons

    Company is quite demanding of your time, sales targets were very unrealistic for my store, lots of upper management decisions made with little interaction with the people on the ground. There are lots of things asked from you for being low wage earners. Essentially the company expects a lot from their workers but treats them like potential criminals or children at times.


  4. "Carphone Warehouse London Head Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Fast moving and exciting environment, lots of opportunities

    Cons

    frequent changes of business strategy


  5. "Geeksquad Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad Agent
    Former Employee - Geek Squad Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    lovely and friendly colleagues, managers are understanding.

    Cons

    high staff turn over ps. I think this was mainly just my store.
    You may not get recognised by your hard work.
    Sales assistant are managers preference


  6. "Good staff"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse part-time

    Pros

    Staff were all very nice.

    Cons

    Could see management were disillusioned.


  7. "Customer Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse part-time

    Pros

    Good pay with fairly relaxed environment

    Cons

    Unrealistic targets and shady tactics

  8. "Enjoyed my time at Carphone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Manager in London, England (UK)
    Former Employee - Advertising Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than a year)

    Pros

    Great opportunity to learn and grow on a professional level, challenging business environment.

    Cons

    Due to the group's currently ever- changing business strategy, it could lead to employment insecurity for its employees.


  9. "n/a"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse part-time

    Pros

    good discount on networks and accessories

    Cons

    a lot required for targets


  10. "Good but only short term job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse part-time

    Pros

    Good pay for hours worked
    Bonuses
    Flexible hours

    Cons

    High pressure from managers
    Little/no breaks (occasionally)
    Long hours
    Unharmonious relations between CPW and Curry’s due to targets