Carphone Warehouse Reviews in United Kingdom | Glassdoor

Carphone Warehouse UK Reviews

Updated February 27, 2017
210 reviews

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United Kingdom

3.0
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
87 Ratings

210 Employee Reviews

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Pros
  • Good pay in comparison to other shops with the same job specifications (in 13 reviews)

  • Big brand, great people, strong teams (in 9 reviews)

Cons
  • Poor work life balance with unduly high number of hours required to complete role (in 7 reviews)

  • Have to work very very long hours with only a 30 min break, pushy selling is a must if you work in any phone shop (in 11 reviews)

More Pros and Cons

  1. "Geeksquad agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad CIA in London, England (UK)
    Current Employee - Geek Squad CIA in London, England (UK)

    Pros

    Decent salary
    Easy going job

    Cons

    Poor commission structure
    No career progression


  2. "Recognition of the wrong's but not the right's."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant
    Current Employee - Customer Consultant

    I have been working at Carphone Warehouse full-time (More than 3 years)

    Pros

    The staff you will meet will be the nicest people you've ever met and you will get to meet nice customers who will be understanding.

    Cons

    - lack of recognition
    - commission structure is a shambles with punishment methods coming from customer service, an overly trusting system that requires the customer to reply to an automated text with a reply.
    - the benefits are not what they used to be

    Advice to Management

    I believe that treating your staff with the recognition they deserve will improve their morale and in turn will allow them to be able to sell with more positivity


  3. "Very good place to work as a student or for someone trying to get sales experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time

    Pros

    Try to get into a busy store, the commission will boost your salary significantly if you're good at sales.
    You get to meet a lot of very nice people and you get an hours paid lunch

    Cons

    Managers think that you care as much as they do, they're really number focused and nothing is ever good enough for them. Some of the people that come to the store are really phone geeky and just want to talk about phones and buy nothing

    Advice to Management

    Have more faith in your consultants and don't always trust the customers version of the story and change the commission system so that consultants don't cherry pick the customers.


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  5. "Poor pay and comission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England (UK)
    Current Employee - Assistant Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced always changing job. Very challenging and somewhat good progression.

    Cons

    No middle ground between consultants and managers. Many consultants do job of assistant manager for no extra pay. Commission structure abysmal compared to other mobile phone stores.

    Advice to Management

    Better commission structure, supervisor or equivalent for people wanting to progress.

    Better comission equal to mobile network stores.

    Manager bonus to be far far better.


  6. "Great place - but lost the entrepreneurial buzz"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 3 years)

    Pros

    Big brand, great people, strong teams.

    Cons

    Big company politics cross functional working could have been improved.

    Support Centre office location in North Acton is pretty grim.


  7. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Birmingham, England (UK)
    Current Employee - Customer Consultant in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse part-time (Less than a year)

    Pros

    Some great benefits such as discounted line rental on phone contracts, highly discounted phone accessories and currys discount

    Can earn commission which, depending on volume of sales, can impact pay massively

    Cons

    In store training is fairly non existent, expected to quickly know dated systems and sell

    If it's work alongside studies, expect to be pressured to work as much as possible, will try to get you to take shifts you don't want

    If it's a quiet store, targets will be difficult to hit as often not relative to the customer intake, therefore may not receive much bonus

    Advice to Management

    Provide more incentives for stores which are in quieter areas, and adjust targets for those with high decline rates


  8. "Good for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Carphone Warehouse part-time

    Pros

    Excellent job for part-time work. Rewarding if you are able to meet and exceed targets. Bonus scheme is good but could be better. Discounts on phone contracts and products sold in store. Great role for confident approachable people who make the effort to research products and talk to people.

    Cons

    A lot of pressure to reach KPIs which at times can seem unrealistic or unreasonable. Can become dog eat dog fighting for sales. May take up time if you are a student. There are jobs more flexible than this. Long process for getting into store to start working! Waiting for training takes too long. Not sure if there is room for progression within the career. Attitudes can become unethical when trying to reach targets.


  9. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in London, England (UK)
    Former Employee - Customer Consultant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Really good people to work with and the environment was quite fun to be in.
    Discounts on contracts were really good too

    Cons

    Unrealistic targets to hit every month
    Insurance on products was pushed upon however we were not allowed to force customers to take it, even from this we still had targets to hit

    Advice to Management

    make targets more realistic and put yourselves in our shoes to see how rejection feels and how to solve it


  10. "Fun, interesting but low pay for your hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Manchester, England (UK)
    Current Employee - Sales Consultant in Manchester, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse part-time (Less than a year)

    Pros

    Interesting work, everyday is new, staff discount on phones contracts, good working colleagues, lots of support for learning and development.

    Cons

    Low pay at the end of the month as a sales consultant, you get your bonus 4 months after for every month.

    Advice to Management

    Sales Consultant make the company pay but are the lowest paid?


  11. "Store manger / general manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse full-time

    Pros

    Not a bad company, but getting worse. A job where no 2 days are the same.

    Cons

    They are more interested in making money than their people since the merger, which is a shame, as it used to be very people focused. Targets set by the company are not the targets you have to work to, your regional manger will pluck a target 10% above that and set that as the minimum expected level. Very pressured and very clicky.

    Advice to Management

    Get back to looking after your people on a more personal level. Ensure the only targets stores have to work to are the ones set by head office.



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