Carrington Mortgage Holdings Reviews | Glassdoor

Carrington Mortgage Holdings Reviews

Updated September 18, 2017
131 reviews

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2.5
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Bruce Rose
68 Ratings

131 Employee Reviews

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Pros
  • Great benefits for part-time workers (in 12 reviews)

  • Decent pay Good co workers - developers are willing to help each other on very tight demanding deadlines (in 9 reviews)

Cons
  • No 401K yet, will come soon with NO match from the Company (in 12 reviews)

  • pay, upper management, didn't seem to have any loyalty to anyone (in 11 reviews)

More Pros and Cons

  1. "It was a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Collection in Westfield, IN
    Former Employee - Front End Collection in Westfield, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carrington Mortgage Holdings full-time (Less than a year)

    Pros

    Decent pay, decent hours

    Cons

    Management tries not to micro mange or at least say won't but ends up doing it


  2. "Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Officer in Aliso Viejo, CA
    Current Employee - Loan Officer in Aliso Viejo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carrington Mortgage Holdings full-time (More than 5 years)

    Pros

    Carrington has a team like environment, management is easy to work for, and pay is above average.

    Cons

    Senior CMS management can be a little out of the loop, the are too many decision makers to make needed changes

    Advice to Management

    Enable a decision maker

  3. "Great place to work and learn on the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Web Developer in Aliso Viejo, CA
    Current Employee - Front End Web Developer in Aliso Viejo, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Carrington Mortgage Holdings full-time (More than a year)

    Pros

    Family like environment, recognition and appreciation for good work

    Cons

    -No match for 401K
    -Constant instability and restructuring of higher management


  4. Helpful (2)

    "Good Solid Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Westfield, IN
    Current Employee - Analyst in Westfield, IN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Carrington Mortgage Holdings full-time (Less than a year)

    Pros

    Holidays, PTO, Always work to do

    Cons

    Structure of supervisor tier/ management, unorganized, always changing regs

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    Regulations are always changing in the mortgage business, and we take regulatory compliance very seriously at Carrington. Carrington University requires initial and ongoing training to ensure we’re... More


  5. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collateral Analyst in Anaheim, CA
    Former Employee - Collateral Analyst in Anaheim, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carrington Mortgage Holdings full-time (More than a year)

    Pros

    They do a lot for Military Veterans.

    Cons

    Poor management skills, reviews are lowered to the least despite how good of an employee you are so they don't have to give you a raise. It is near impossible to transfer to a different department.

    Advice to Management

    Listen to employees concerns. Management should at least look into issues brought up.


  6. Helpful (1)

    "Foreclosure"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carrington Mortgage Holdings full-time

    Pros

    Hours are great, paod holidays off, vacation

    Cons

    Recognition is not given when do, 401k no contribution, salary

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    At Carrington, we work hard to retain our talented associates. Recognition is becoming a bigger part of everyday life at Carrington. We recognize our associates in newsletters, in articles on our... More


  7. Helpful (1)

    "Not the best place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Former Employee - Anonymous Employee in Anaheim, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Carrington Mortgage Holdings full-time (More than a year)

    Pros

    People I worked with, vacation hours, paid community service time, dress code

    Cons

    pay, upper management, didn't seem to have any loyalty to anyone

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    Thank you for your comments. We’re sorry that a career didn’t work out for you at Carrington.

  8. Helpful (2)

    "If you dont mind Extreme Stress, Dysfunction, and Poor Leadership, Carrington Mortgage is Great for you.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Officer in Towson, MD
    Former Employee - Mortgage Loan Officer in Towson, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Carrington Mortgage Holdings full-time (Less than a year)

    Pros

    They will pay you a small salary while you study for SAFE Exam. Good Benefits Package.

    Cons

    ~Constant Changes to commission plan
    ~Expected to work overtime including the weekend but not be paid for it.
     ~Non-stop stress from management to hit performance goals no matter the changes they make to system or business structure.
    ~Management cannot be trusted, nor can you believe a word they say, especially if they make a promise.

    Advice to Management

    No words for management, but I will tell potential employees to use Carrington Mortgage as a go between if you are looking for work and happen to be hired. DO NOT GET COMFORTABLE WITH THE COMPANY. Keep your resume updated. I wish I would have listened to the Glassdoor reviews before I took employment with Carrington Mortgage Services in Towson, everything that is said about them is true..

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    We take your comments about management and promise keeping seriously, and will look into them. There are a number of guiding principles that inform our conduct here at Carrington, and “Do the right... More


  9. Helpful (2)

    "Run away! Do not pass go!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Proccessor in Westfield, IN
    Former Employee - Proccessor in Westfield, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carrington Mortgage Holdings full-time (More than 3 years)

    Pros

    Nice pay, some great coworkers.

    Cons

    Poor training, rules change every day. VP's are worthless. Family hires family members without experience for the positions hired. Mangers push employees to make decisions on files that should not go through. Forget FHA, VA and other federal guidelines!

    Advice to Management

    If you are not qualified please stay in your lane! Stop trying to put a bandaid on a severed limb!

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    We take regulatory compliance very seriously at Carrington. We will immediately look into your comments, as well as use your remarks as a starting point to continue to work to make things better here... More


  10. Helpful (4)

    "Claims Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Westfield, IN
    Former Employee - Claims in Westfield, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carrington Mortgage Holdings full-time (More than a year)

    Pros

    Great time off. You start off with 3 weeks paid vacation, 5 sick days, 2 personal days and 12 paid holidays. That is if you get hired, they like to keep you as a temp forever. Casual dress policy

    Cons

    1) You will never, and I mean never get a raise
    2) To many levels of management, none of them have a clue as to what is going on.
    3) They claim to have an open door policy, but the opposite ius true. They will turn it against you and you can expect full retaliation.
    4) Training is horrible, you are not allowed to ask your peers for help, because this will distract them from their work.
    5) Sweat shop, heaven forbid should you ask the person sitting next to you how their day went.
    6) Good luck transferring to a different department, even after you were interviewed and "hired" by the new manager.
    7) Production goals are not realistic.
    8) there is a reason turnover is over 50%, it's a very unpleasant place to work. They say it's getting better, that's because they are bringing in temps, who don't count in the numbers when they quit or get fired.

    Advice to Management

    Complete overhaul of management staff. Start from scratch. Pay more attention to what is going on. Flying out from California once every few months for a day doesn't cut it.

    Carrington Mortgage Holdings Response

    Aug 11, 2017 – VP, Communications

    At Carrington, comments from current or former associates about retaliation are taken very seriously. We encourage associates to talk about any issues with their manager and, for confidential... More


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