KEY NOT FOUND: coverImgAlt
Logo

Cars.com

Is this your company?

Cars.com

Add a Review

Cars.com Account Manager Reviews

Updated Oct 6, 2021

To filter reviews, or .

Found 43 of over 532 reviews

4.4
84%
Recommend to a Friend
92%
Approve of CEO
Cars.com CEO & President Alex Vetter
Alex Vetter
27 Ratings

Ratings by Demographics

This rating reflects the overall rating of Cars.com and is not affected by filters.

Want more demographic options?
  1. 5.0
    Current Employee, more than 1 year

    Good company with good leadership.

    Sep 20, 2021 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Terrific work life balance. Good health care, 401 match and stock purchase plan. Upper management and top leaders are good, ethical people.

    Cons

    Cars.com is a subscription based company that relies (mostly) on car dealers for revenue. Car dealers can be flakey and can make irrational decisions to sign on and leave making things stressful. The digital marketing space can also be as cutthroat as anything out there.

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Former Employee, more than 1 year

    Decent but limiting

    Oct 6, 2021 - Customer Service Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good salary for entry level job

    Cons

    Constant tech issues outside your control, making your job much harder than it needs to be

    Be the first to find this review helpful
  3. 5.0
    Current Employee, less than 1 year

    Exceeded my expectations!

    Jan 27, 2021 - Account Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    So many companies claim that they have a good culture in interviews and on the surface, but CARS truly cares about each employee and embodies what it means to have an empowering company culture. Upper management is EXTREMELY accessible and involved in a positive way in your normal work day and the whole company has a common drive for success. The amount of recognition and shoutouts people get for hard work here is remarkable and constant (and ins't forced). CARS did an amazing job with a fully virtual new hire onboarding and training experience. I have never stepped foot in the office once; however, I have been able to excel in the job so quickly and that is due to the training and the way that they have made work from home so natural. If you're looking for a good virtual work experience, this is the place - they've absolutely killed it! From the moment I started working at CARS, there was already an open and ongoing conversation about what my next step would be. Management invests time and effort in your career development and wants you to succeed. Can't say enough good things!

    Cons

    Sometimes working with dealers can be a little disheartening, but if you take what you learn in training and keep a positive attitude, you truly can be successful and get good at the job.

    Continue reading
    Be the first to find this review helpful
  4. 5.0
    Former Employee, more than 5 years

    Work / Life Balance

    Jun 20, 2021 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company has a great work / life balance.

    Cons

    As time went on there were many great sales incentives that were reconstructed/taken away that led to making less in sales commission.

    1 person found this review helpful
  5. 4.0
    Former Employee, more than 1 year

    Fun company to work for

    Jul 18, 2021 - Account Manager in Chico, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel to car dealers to discuss being on the site. Enjoyed my time and was very successful

    Cons

    Cars.com went public and work landscape changed.

    Be the first to find this review helpful
  6. 5.0
    Current Employee, more than 3 years

    Great Company

    May 15, 2021 - Major Account Executive in Columbia, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Looks out for its own people not just when it is convenient for them, but when the employee needs it.

    Cons

    No cons to speak of.

    Be the first to find this review helpful
  7. 3.0
    Former Employee, more than 1 year

    Short-Term Focus -- Quantity Over Quality!

    Oct 9, 2020 - Account Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company: - Great office location and environment! - Lots of social events and ways to get involved/meet new people throughout the company AM Department: - Awesome group of people who are always willing to help! - Team members are always seeking to collaborate on new efforts - Close knit group both inside and outside of work

    Cons

    Company: - Outdated technology products/systems - Poor communication accross departments - Lots of process redundancies that can often hinder performance and, as a result, negatively affect customers AM Department: - Strong emphasis on the quantity of people reached at different accounts as opposed to individual account health and actual customer satisfaction - Zero recognition for account retention numbers (quality) / Contstant recognition for the number of accounts reached (quantity) Commonly heard from managment: "Don't share this info with the Account Executives" "How many accounts have you reached today?" "Your commission structure is changing"

    Continue reading
    2 people found this review helpful
  8. 5.0
    Former Employee, more than 8 years

    Great company

    Mar 23, 2021 - Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture and great product.

    Cons

    Lots of competition and not always the best prices.

    Be the first to find this review helpful
  9. 5.0
    Current Employee

    Amazing Company To Work At

    Feb 4, 2021 - Account Manager in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for!

    Cons

    None that I can think of at the top of my head, they treat you well.

    Be the first to find this review helpful
  10. 5.0
    Current Employee, less than 1 year

    Great company

    Jan 25, 2021 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, great opportunities to earn, awesome opportunities for growth

    Cons

    Managers sometimes out of touch, hard to work from home and show effort

    Be the first to find this review helpful
Viewing 1 - 10 of 43 Reviews

Popular Careers with Cars.com Job Seekers

JobsSalariesInterviews

Work at Cars.com? Share Your Experiences

or