Cars.com Reviews | Glassdoor

Cars.com Reviews

Updated June 20, 2017
311 reviews

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311 Employee Reviews

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Pros
  • They had cutting edge technology and excellent work/life/balance which made it easy for Recruiters to find good talent to want to work for Cars (in 68 reviews)

  • great culture, work flexibility, work from home policy (in 22 reviews)

Cons
  • Work life balance will not be a pro until three weeks paid vacation is standard, Cars only starts with two weeks (in 9 reviews)

  • Very low pay compared to industry averages (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Chicago, IL
    Former Employee - Financial Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture
    Highly motivated colleagues
    They invest in their people

    Cons

    I don't see a big future for this company, with facebook and other high-traffic sites, I don't belive cars.com stands a chance.

    Advice to Management

    Keep up the good work


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cars.com full-time (Less than a year)

    Pros

    Good benefits, decent work-life balance

    Cons

    Not the same company from +8 years ago unfortunately...

  3. "great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Chicago, IL
    Current Employee - Inside Sales Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than 5 years)

    Pros

    base is fair but commission structure is amazing opportunity for growth

    Cons

    base ay for field reps could be better. territory changes a lot no choice to pick where you want to sell into


  4. "Great sales job, somewhat limited earning potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Jacksonville, FL
    Former Employee - Sales in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cars.com full-time (More than a year)

    Pros

    The culture is second to none. I've been in a few sales gigs and this was by far and away my favorite. My manager was easy to work with, the teammates were helpful, and the goals and pressures were all in line with my expectations. The onboarding process is the smoothest I've ever had. Truly a great company to work for in your 20s or early 30s.

    Cons

    Limited earning potential in some markets. I know I had very limited potential ahead of me and that is ultimately why I moved on.

    Advice to Management

    Maybe incremental pay raises throughout the year for reps who are hitting goals. Dont change the pay plan so drastically every year.


  5. Helpful (1)

    "Limited Growth Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cars.com full-time (More than a year)

    Pros

    Well defined culture and great cross functional collaboration,

    Cons

    Space is outdated, products lack innovation, lean teams and easy to get burnt out. Limited opportunity for advancement with most teams.

    Advice to Management

    Invest in your core teams such as Finance and HR. They deserve opportunities for advancement too.


  6. Helpful (1)

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Recruiter in Chicago, IL
    Former Employee - Corporate Recruiter in Chicago, IL
    Recommends

    I worked at Cars.com part-time (More than 5 years)

    Pros

    Cars.com was an excellent company to recruit for. They had cutting edge technology and excellent work/life/balance which made it easy for Recruiters to find good talent to want to work for Cars.com. They are a leader in the digital media field for the auto industry.

    Cons

    Lots of change in upper level management


  7. Helpful (8)

    "Loved what it has been, hope that doesn't get lost as they spinoff/go public with new leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Analyst in Chicago, IL
    Former Employee - Product Analyst in Chicago, IL
    Disapproves of CEO

    I worked at Cars.com full-time (More than 5 years)

    Pros

    - Smart, passionate people that are fun to work with (and hang out with)
    - Culture that fosters openness and collaboration
    - Healthy work-life balance
    - They actively seek out feedback, and often act on it to improve benefits, etc

    Cons

    - Poor communication both within and across departments
    - Slow decision making, and sometimes poor decision making (often without listening to the right people)
    - Don't always do a great job of promoting from within (varies departmentally, and by manager)

    Advice to Management

    Give your employees purpose - challenge them with meaningful work that allows them to grow and develop, and trust them with more autonomy and decision making...and when they prove themselves, promote them instead of hiring from outside - that's how you will keep the good people.

  8. Helpful (7)

    "What has happened to Mitch Golub's Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Media Senior Sales in Chicago, IL
    Current Employee - Digital Media Senior Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cars.com full-time (More than 8 years)

    Pros

    Chicago Trips in the Freezing Cold are always lovely Trips. Micro Managing by wet behind the ear managers always makes the world go around.

    Cons

    Good luck with a promotion. Why are the best leaving? Multiple presidents club winners saying good bye to greener grass! When Mulitple Sales Rep of the Year Winner from NY leave because the company will not bend over for him. The sign was clear for the best to leave and let the mediocre reps/managers keep their jobs. Why do you let them go? Cars.com will eventually hit rock bottom.


  9. Helpful (15)

    "Field sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Media Consultant in Baton Rouge, LA
    Current Employee - Digital Media Consultant in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cars.com full-time (More than 5 years)

    Pros

    Solid products, helpful support staff at corporate, fun convention parties with open bar. Good benefits, opportunity for growth if you're good at sucking up.

    Cons

    The entire feel and culture of the company has changed. It used to truly be an open door policy where you can be like a work family. Now it's do as you're told or get fired. The company is going public and they've cut our commissions in half. They cut advertising expenses which has dropped our traffic, but blame it on the reps for not doing their jobs right. Tenured reps and management are dropping like flies because of all the negative feelings in the company now.

    Advice to Management

    The company was most successful when employees were supported and encouraged rather than micromanaged.


  10. Helpful (36)

    "Fading Fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Media Consultant in San Francisco, CA
    Former Employee - Digital Media Consultant in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cars.com full-time (More than 5 years)

    Pros

    Work from home.
    Somewhat flexible work schedule.
    Decent product.

    Cons

    Micromanagement at its finest by unqualified and inexperienced middle management who lack any kind of business acumen, ethical professionalism, or moral standards.
    They preach culture and work/life balance—don't buy it—it's a fallacy.
    Unrealistic goals—20% YOY growth expectation.
    Low compensation—new comp plan every year—progressively worse for the employee.
    Chargebacks that penalize the Rep on cancellations at 100% of monthly rate against current commissions after—in many cases—years of billing—is just simply greedy, unfair, and ridiculous!
    Extremely Cliquey—good luck if you're not in “the in-crowd."
    Favoritism at its worst.
    Merit-based promotion is non-existent—they promote their low-performing “favorites” to protect them from PIPs and/or termination.
    Open communication/feedback is neither encouraged nor welcomed.

    Overall—a company that seems to value superficiality over substance—good looks over talent—confidence over competency—and glibness over intelligence. This is the Achilles' Heel of the company and will be the ultimate reason for its epic fail.

    Advice to Management

    You've lost your way. In your blinded quest to become a billion dollar company—you've truly lost sight of what's really important—the customers and employees. Your corporate greed "revenue grab" mentality has either severely diminished or completely obliterated any value that you used to provide in the past. Continuing to raise subscription rates when attribution is a joke is not a sound or sustainable business plan for long-term success. Your conversations with dealers are way too convoluted these days to warrant such.

    It's saddening really. Like Elvis-- most of your real talent is either looking to leave or has already left the building! Hopefully this review will "resonate?"


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