Cartelligent Reviews | Glassdoor

Cartelligent Reviews

Updated 23 Jul 2019

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1.9
20%
Recommend to a Friend
0%
Approve of CEO
Cartelligent CEO David Shapiro (no image)
David Shapiro
4 Ratings
  1. "Risky pay plan makes it difficult to stay happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Sausalito, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cartelligent full-time for more than a year

    Pros

    -Great coworkers and everyone is there to help you and set you up -Easy parking for people with cars -Dog friendly office -Monday through Friday (mostly)

    Cons

    -The amount of money you make in the first year is not necessarily what they tell you it is in the interview process, most people at the company seem much lower apart from the seniors -Commission Only -Employee morale seems low -HR is a mess. There is one person doing the bare minimum and she does a poor job at keeping the place organized and efficient. -Poorly organized on-boarding (partially HR's... fault) -Managers seem clueless about how AE's make money, try to have us focus on client satisfaction over making any money -Old computers, we are running Windows 7 desktops. Even though they say you can work from home in the interviews, you would need your own computer to do so -Laggy internet and throttled websites makes me feel like I'm in a 1999 middle school -Having to work occasional Saturday's from 9am to 1pm is a bit of a drag -Inefficient trade process for clients makes it a hard sell and it's where most of the money is for AE's -Office is dated and poorly laid out -"Snack tree" is not a good amenity

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    Advice to Management

    Please update your company to the standards expected by 2019 Bay Area companies. You cannot be commission only these days and amenities may help keep people longer (a "snack tree" is a sad amenity). You will need to update your practices to survive with a younger employee base coming in.

    Cartelligent2019-07-23
  2. Helpful (4)

    "Mercurial and Screwed Up Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Sausalito, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cartelligent full-time for more than a year

    Pros

    Co-workers create a fun work atmosphere. Benefits are good.

    Cons

    It starts at the top with an owner who suffers from Aspergers and is a micro-manager and instructs his management team to do the same. They breathe down your neck and what every move you make by reading your emails, listening to phone calls and projecting what horrible thing they think you "might" do! They play favorites...BIG time. If you are liked by management, you are hand fed accounts and business. If not,... they choke you out. Also, the workplace is an HR nightmare. So many inappropiate things going on on a daily basis.

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    Advice to Management

    Make the owner/CEO step down or sell the business and hire a professional CEO to lead the company. They will never get to the next level unless that happens.

    Cartelligent2018-10-08
  3. Helpful (3)

    "No vision, poor management, Don't Waste Your Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Sausalito, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cartelligent full-time

    Pros

    New cars, Sausalito office location, Helpful Co-workers

    Cons

    The C-Suite is totally out of touch with the customer and the business. The owner/CEO calls meetings to talk a big game, and then spends all the time in between meetings undermining his stated goals with constant micro-managing. The meetings and message are laughable. It's like someone told them to have meetings but no one told him what to say in the meetings. New staff has no future career growth. Each job... is heavily independent and does not easily grow into another role. The middle managers try hard to keep the team focused, but they can only do so much when the senior leadership doesn't have a direction. I feel bad for them. The interview process was filled with talk of growth and an unlimited compensation plan, what a joke. Since they opened their Orange County office in 2012 they haven't opened up any new offices. I also heard that leads had been flat or declining for the past few years from the senior account executives. The marketing function and my limited interactions with them gave me zero confidence that they know how to get leads for the sales team. Apparently this has been going on for years. They simply rely on the same pool of returning clients coming back year after year. After joining the company I found out that their San Diego and Los Angeles offices are nothing more than a rented address in one of those WeWork spaces. They don't even have staff there! How can you call that 'growth'? The Account Executive is responsible for EVERYTHING getting done even though you are forced to use other departments in the process, but If another department makes a mistake it will come out of your commission check, not theirs.

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    Advice to Management

    Show some consistency. If you are selling 'growth' to new hires you better have already figured out how to 'grow' your company. Until the CEO can demonstrate leadership and consistency this organization is doomed to constantly be in 'start-up'/failure mode, even though they've been doing this for 18 years.

    Cartelligent2018-05-14
  4. Helpful (6)

    "Not as promised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sausalito, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Cartelligent full-time for more than a year

    Pros

    Good people, fun industry. Potential to make money

    Cons

    Manager controls leads, which then leads to favoritism. Income potential is entirely in his hands, no matter how hard you work. Draw system is ridiculous-you owe them!

    Advice to Management

    Better training, be clear about how pay structure works while still in interview process. Better lead distribution system

    Cartelligent2016-02-02
  5. Helpful (2)

    "Good - for the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Cartelligent full-time

    Pros

    Fun work environment where you get to talk about cars all day. Compensation is tied directly to performance, so you can write your own paycheck.

    Cons

    The industry as a whole is difficult to work in. Clients don't trust you, business partners lie to you. Cartelligent seeks to be on the buyer's side, but doesn't always practice what it preaches, so ethics can be challenged. Other cons - questionable executive decisions, childish behavior at the top level

    Advice to Management

    There are many competitors out there seeking to disrupt the new car buying industry. They are stacked with VC money and software developers. If you seek to continue to be a leader in the brokerage game, you must develop software to compete. They have scalability, where Cartelligent is personnel driven.

    Cartelligent2015-10-25
  6. Helpful (4)

    "Craptelligent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant 
    Doesn't Recommend
    Neutral Outlook

    I worked at Cartelligent full-time for less than a year

    Pros

    It's nice to be around new cars. The clients were alright.

    Cons

    You can't make any real money. Better off selling at a dealership. Management is horrible.

    Advice to Management

    Hopeless

    Cartelligent2015-05-19
  7. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Sausalito, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cartelligent full-time for more than a year

    Pros

    The business model is incredible, but difficult to scale. Perks include testing out great new cars!

    Cons

    Because the business is difficult to scale, there is a lot of volatility and turnover in terms of staff.

    Advice to Management

    Keep up the steady growth and things will be great!

    Cartelligent2015-04-25
  8. Helpful (8)

    "Typical start up with no soul or legitimacy and an upper management team that doesn't care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cartelligent full-time

    Pros

    cool concept, good people in certain departments, passionate CEO

    Cons

    Upper management puts on a great "dog & pony" show (typical in the auto industry), as a business they offer very little to the consumer for the fee of $500, there is nothing that they bring to the table that the consumer can't get on their own, local management is waaay under qualified to be in "management" roles,

    Advice to Management

    My advice doesn't come free. Sorry.

    Cartelligent2013-12-10
  9. Helpful (7)

    "Over a decade in the industry and still making freshman errors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Sausalito, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Cartelligent full-time

    Pros

    With 12+ years of great customer service under Cartelligent's belt, the company has a fairly dedicated fan base of customers. Because of this, the $500 or so service to search and attain customers vehicles is not a very hard sell. Most customers come to Cartelligent having been referred by a friend, saw license plates all over the place, or read good customer reviews. I believe that with this reputation Cartelligent... has created an option for car buyers to hire an advocate that they believe they can trust more than the typical car dealer which is known to be deceptive. If you are good with customers, and can grasp and utilize CRM technologies you will be able to convert the warm leads Cartelligent provides and make a decent career for yourself.

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    Cons

    Things are not always what they seem... Cartelligent just recently became transparent with its customers as far as where its revenues are derived from, possibly because they ran into some legal issues? However, sales executives have been trained to answer clients questions regarding profit rather deceptively. The truth is that Cartelligent makes much more than the $500 off most deals (broker fees, aftermarkets,... trade-in profit), hence customers really are not always getting the best deal yet with the trust they have in the reputation of Cartelligent they rarely challenge the pricing. If you have a conscience this can be a hard pill to swallow. Since your success at this company will often be gaged on your customers trust in you, when the truth starts catching up with Cartelligent, customers may be jumping ship. Credit is rarely given where credit is due at Cartelligent. Favortism is very relevant at this company. If you are a top performer, the rules do not apply to you. New ideas for growth and productivity are often either ignored, put on the back burner or claimed by somebody in upper level management to take credit for. Going above and beyond usually works against you. This has given employees the attitude that keeping ones mouth shut and just doing your job is the best route in this work environment. Cartelligent received a large amount of funding in 2012. With that funding Cartelligent spent money on renovation, opening a new office in So.Cal and went on a hiring spree. Several people hired in this hiring spree were really not needed for a company of this size. Many of these people changed their lives to work at Cartelligent. Quit former jobs, relocated (some from out of state).... Managements strategy for spending this money was not effective. Within a few months of being hired most of these new hires were laid off. Poor hiring decisions has been a trend at Cartelligent, because of this any potential employee should be very cautious when making a life changing decision such as a career move to Cartelligent.

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    Advice to Management

    Treat everybody with respect, your clients, your dealers and your employees. Appreciate honest, hard working employees. Learn from your mistakes in the past. Perfect your local business before trying to go global again, greed can destroy you. Lastly, and most important, read the labor laws and try not to break any of them.

    Cartelligent2013-03-25
  10. Helpful (7)

    "Mass layoffs October 2012"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Cartelligent for less than a year

    Pros

    I recommend using this service as a client, but do your own homework on the market value of both your new and used car. A good amount of the staff is generally good natured and personable. Several former employees have landed good jobs in the industry. Cartelligent is an OK place to get your stripes as a salesperson if you like cars, but don't want to work at a dealership.

    Cons

    There are only a handful of ways for Cartelligent to make money. Unlike a dealership that has new and used car sales departments, a finance department, and a service department, this auto broker is only dealing in new and used cars. In 2012, Cartelligent took on sizeable debt, undertook an aggressive expansion mid-year, the expenses of this expansion were underestimated, therefore many cost cuts and layoffs were... a result. These underlying issues were not transparent to the staff. Those who were layed off recieved no severance, some had only been there a matter of weeks.

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    Advice to Management

    The ratio of managers to employees is out of proportion. Cartelligent is a top heavy organization. Expanding to LA instead of fleshing out the local market was one example of the strategic missteps that plague Cartelligent. Next time Cartelligent wants to expand, they should have a clear and sustainable plan.

    Cartelligent2012-11-27
Found 12 reviews