Cartus Reviews | Glassdoor

Cartus Reviews

Updated August 11, 2017
263 reviews

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3.0
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Approve of CEO
Cartus President Kevin J Kelleher
Kevin J Kelleher
157 Ratings

263 Employee Reviews

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Pros
  • They pay below market rate but offers very good work/life balance and job security (in 50 reviews)

  • Good benefits and great work environment (in 17 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Relocation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relocation Specialist in Danbury, CT
    Current Employee - Relocation Specialist in Danbury, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cartus full-time (More than a year)

    Pros

    Good company atmosphere, good colleagues, nice campus

    Cons

    Horrible Pay , no opportunity for advancement


  2. Helpful (1)

    "Good place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Danbury, CT
    Current Employee - Anonymous Employee in Danbury, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cartus full-time (More than 3 years)

    Pros

    Cartus is a large company, so the benefits are really decent compared to the industry. It's relatively easy to get hired into an entry-level position, especially if you have international experience.

    Cons

    It sometimes feels like a boys' club where everyone goes to University of CT. It's also hard to advance in certain departments. The pay tends to stagnate unless you get promoted, which often requires you to make lateral changes to get the necessary experience.

  3. Helpful (2)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cartus full-time

    Pros

    Good benefits. Life and work balance

    Cons

    Monetary compensation could be better. Promotions typically happens not because of skill set, but who knows what

    Advice to Management

    Accountability .


  4. Helpful (3)

    "International Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Consultant in Danbury, CT
    Current Employee - International Consultant in Danbury, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cartus full-time (More than 3 years)

    Pros

    Nice onsite amenities. Benefits are good.

    Cons

    Low pay, unreasonably high caseload of customers. Antiquated systems and processes that hinder efficiency. Very high stress; consultants occasionally cry at their desk due to job stress.

    Advice to Management

    Stop working consultants to the breaking point. Upgrade your systems. Bring salaries more in line with the competition.


  5. Helpful (1)

    "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cartus (More than 3 years)

    Pros

    OK work/life balance
    OK amenities

    Cons

    You will hear a whole lot of talk about ethics when you start at Cartus and during your tenure. Upper management and HR will talk about how ethical the company is every opportunity they are given. You will see posters, signs, etc. talking about how ethical the company is.

    Don't believe it. This is as unethical a company as I have ever worked with. The only reason they repeat it so much is to try and convince employees its reality when we all know it isn't.

    IF you are lucky enough to be placed with a decent manager / a manger who likes you then you will be in better shape. But the vast majority of management within the company is only in management because of tenure. They have no managerial skills and most don't even have basic college degrees. IF, like most, you are placed with a poor manager (the entire HES department is made up of these as is most of Affinity) prepare to be threatened, belittled and lied to on a daily basis. And don't forget about the favoritism. Managers will pick their favorites and you will see them promoted and treated with kid gloves even if their metrics are awful. Your longevity with the company has nothing to do with your performance and everything to do with how much butt you can kiss.

    Don't bother raising any issues with ethical behavior / managerial behavior to the HR department. They are the most useless and unethical people within the company. They serve only to repeat the company motto and tell you how ethical they are. All while ignoring the gross unethical actions being taken within the company. If you report anything to HR prepare to face retaliatory action at some point.

    You will notice this is a theme in a lot of the reviews on Glassdoor going back YEARS. It is an issue clearly noticed by employees / ex employees but nothing has been done to resolve the issue.

    Pay is below industry standard across the company. You will find out that everyone thinks this in the HR surveys that are handed out. Prepare for this complaint to never be addressed either.

    Advice to Management

    Instead of talking about ethics constantly try to practice what you preach.

    You can start by replacing the entire HR department with a group of people who are honest and actually care about the employees of the company.


  6. Helpful (1)

    "Great company lousy pay ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Accountant II in Danbury, CT
    Current Employee - Corporate Accountant II in Danbury, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cartus full-time (More than a year)

    Pros

    Benefits are okay. A lot of charity events which encourages team spirit. On site free physician assistant . Birthday off.

    Cons

    Low pay compared to competitors. A lot of micromanagement. Corporate accountant are paid on hourly basis. Force employees to pay for parking close to building.


  7. Helpful (1)

    "Affinity Real Estate Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Estate Coordinator in Danbury, CT
    Current Employee - Real Estate Coordinator in Danbury, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cartus full-time (More than a year)

    Pros

    Meet people via telephone contact with 300+ member caseload.

    Cons

    Low salary. Judged with too many metrics!

    Advice to Management

    Stop spending so much time concentrating on metrics.

  8. Helpful (1)

    "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Omaha, NE
    Current Employee - Consultant in Omaha, NE
    Approves of CEO

    I have been working at Cartus (More than 3 years)

    Pros

    Benefits are great. Health ins very reasonable

    Cons

    Management is unorganized, Director is inexperienced.

    Advice to Management

    Treat people with respect. Care about the people that make you look good. Don't micro manage. Show appreciation by actions.


  9. "Supportive Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant
    Current Employee - Executive Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cartus full-time (More than 8 years)

    Pros

    A majority of my superiors have been very good at managing people. I am allowed autonomy and encouraged to grow within my position and post for promotions. This was also an extremely supportive place to be working while I went back to school for both my Bachelors and Masters degrees. There is a small amount of tuition reimbursement which helps, and flexible scheduling options depending on your department.

    Cons

    I think it's a bit hard to get in the door without being hired for one of the call center positions first. But they do give good experience for the other roles within the company. So if you don't mind a bit of call center work (not cold calling), then it's worth doing so you can post for positions that better fit you.

    Advice to Management

    Overall, I think salaries could be more competitive.


  10. Helpful (1)

    "Relocation Accounting Ananlyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cartus part-time

    Pros

    people, hours, environment, organization, opportunities

    Cons

    training, communication, expectations without full training


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