Carvana Reviews | Glassdoor

Carvana Reviews

Updated Jun 21, 2019

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Found 251 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
82%
Approve of CEO
Ernie Garcia
189 Ratings
Pros
Cons
  • "Work/life balance can be a struggle(in 16 reviews)

  • "There are a lot of growing pains with the company, but that is to be expected by such a high growth company(in 13 reviews)

More Pros and Cons
  1. Helpful (8)

    "Rapid Growth includes rapid changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carvana full-time for more than a year

    Pros

    The company is growing pretty rapidly, tripled in size in just two years, so it allows a lot of space to move around or try new things. The benefits are great, arcade games, social hours, free healthcare if you’re single with no kids, all the free food you can practically eat (people actually gain weight after working there). Overall very young employee population and everyone is pretty close.

    Cons

    A number of managers are managers simply based on tenure which isn’t always great, if they don’t promote you they try to discover some obscene reason as to why they didn’t, rapidly growing results in changes literally daily (you’ll get official emails 2-3 times a day notifying you of these changes) and the grow also means they’re drastically short staffed with 30 callers sitting in queue a consistent feature (despite...

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    Advice to Management

    Focus on manager development and either keep hiring or stop growing so rapidly. No aspect of the company can catch its breath when it’s just non-stop moving and you’be stopped hiring more.

    Carvana2019-04-12
  2. "Thanks Carvana!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carvana full-time for more than 3 years

    Pros

    I've worked at Carvana for a few years now and I cannot say enough great things about working here. I have grown both personally and professionally and had the opportunity to launch my professional career here. We have some amazing leaders here that I've been lucky enough to learn from during my time here. Yes, we were/are a startup, there have been bumps in the road amidst our rapid growth BUT the leaders do an amazing...

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    Cons

    Carvana has some opportunities but the positives definitely outweigh the negatives. I think the best thing we can do is to make sure we hire enough people to support key business functions (i.e. analysts).

    Carvana2019-06-21
  3. "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advocate in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carvana full-time for less than a year

    Pros

    great culture, PTO, sick time

    Cons

    call center job, long hours

    Carvana2019-06-20
  4. "Hard work, mediocre pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Carvana full-time for more than a year

    Pros

    You get a paycheck

    Cons

    Work outside, management doesn't promote to leadership even after years of working hard there.

    Advice to Management

    Don’t bring in other people to manage when you have great employees in house.

    Carvana2019-06-12
  5. "Great entry level"

    StarStarStarStarStar
      Current Employee - Customer Advocate 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Carvana full-time for more than a year

      Pros

      Available overtime Benefits Great work environment Paid training

      Cons

      Mandatory OT Work weekends Customer Service

      Carvana2019-06-11
    • Helpful (2)

      "This was a great job quickly becoming miserable due to management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Advocate 
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Carvana full-time for less than a year

      Pros

      Decent pay, great benefits and free health care

      Cons

      Stopped caring about customer experience and employee experience and started only caring about managing hours. Schedule changes are now happening daily so there is no continuity to schedule. We wanted to come here for careers but now it feels like we're high school kids working at the Gap and they can just move our schedules around however they please without any regard for our personal time or lives away from work. The...

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      Advice to Management

      Stop micromanaging our hours and let us do our jobs. It takes longer than you think. Let us prepare the vehicles the right way, let us be on time to our deliveries. Because right now we aren't living our value of your next customer may be your mom. Mom wouldn't want a late delivery of a dirty car. I have a lot of hope for the future but we need some changes soon to get back on track.

      Carvana2019-06-18
    • Helpful (1)

      "Anonymous"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Tempe, AZ
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Carvana full-time for less than a year

      Pros

      Unlimited snacks, fun people, free drinks

      Cons

      Training was an awful onboarding experience. We were overloaded with information and told if you don’t certify you don’t pass.. which was fine because I thought we’d be set up for success in the weeks to come. Little did I know.. we weren’t. Once we left the training room we were all lost on what to do. A good chunk of our group didn’t pass, and we were all definitely getting somewhere by the end of the week. We didn’t...

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      Advice to Management

      Take more time to train people for success instead of throwing them out there and laying people off as soon as they’re improving. Don’t cut out a week of training and there should be more time spent on the site, shadowing people and have a week to learn car verify THEN start grading us. Instead of getting cases and rushing and trying to do as many as you can. QUALITY OVER QUANTITY.

      Carvana2019-06-08
    • Helpful (2)

      "Was a great, now its full on corporate"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Risk Management in Tempe, AZ
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Carvana full-time for more than a year

      Pros

      Benefits, Co-workers, all the coffee you could want

      Cons

      With the scaling up to a much larger company they brought in a bunch of senior management talent from other major companies that had great success. but this culture used to be about the employee which helped it go to the customer. Now it is all about being a production power house. Mandatory Overtime Since Black Friday 2018, no more respect for the employee. Production. production. production.

      Advice to Management

      Im sure you still even teach it in training. Remember that it is about the employee which will relate to production. Wearing us out with Mandatory Overtime is only going to create the culture we currently have.... misery.

      Carvana2019-06-05
    • Helpful (1)

      "Disorganized company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Risk Analyst in Tempe, AZ
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Carvana full-time for less than a year

      Pros

      Great pay and good benefits

      Cons

      No structure no organization of depatments

      Advice to Management

      Na

      Carvana2019-06-04
    • Helpful (2)

      "Smoke and Mirrors"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - HQ1 in Phoenix, AZ
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Carvana full-time for more than a year

      Pros

      Snacks, soda and cold brew.

      Cons

      They pitch the scrappy start up culture but we are over 5000 employees. Stop promoting people based on tenure. These “managers” are intimidated by experience of other. Promote and hire people who actually have experience leading teams, developing others, and know how to think long term. There is no training to develop these leaders or yourself if you work in corporate. Cool, you have dog insurance but what about child...

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      Advice to Management

      These directors need to get out of the daily workflow to actually manage their managers and hold people accountable on how to lead.

      Carvana2019-06-19
    Found 251 reviews