Cash America Reviews | Glassdoor

Cash America Reviews

Updated June 22, 2018
374 reviews

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2.7
StarStarStarStarStar
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Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
201 Ratings

374 Employee Reviews

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Pros
  • "Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" (in 13 reviews)

  • "Great people to work with and great customers" (in 13 reviews)

Cons
  • "Middle and Upper management tend to lose focus and bounce around a lot" (in 37 reviews)

  • "Work/ Life balance is non existent" (in 16 reviews)

More Pros and Cons

  1. "I’ve been with Cash America for two years and haven’t worked a single day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Grand Prairie, TX
    Current Employee - Assistant Manager in Grand Prairie, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cash America full-time (More than a year)

    Pros

    Build great relationships with customers & employees. Develop skillsets to professional handle any situation. Fantastic opportunities for advancement, started as a part-timer, now less then two years later I’m a assistant manager. If you choose to enjoy then you will.

    Cons

    Customers having multiple accounts does get a bit difficult when writing a healthy loan.

    Advice to Management

    Keep up the positive energy, helps with the morale of the team.


  2. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America full-time (More than 10 years)

    Pros

    Work hours are great off on Sundays

    Cons

    None good company to work for.

    Advice to Management

    None

  3. "Good place to work but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Cash America full-time

    Pros

    Fast paced and could learn a lot. Feel good feeling for helping people out

    Cons

    top management just looks for company interest and the few who cares about it employees just get shut down


  4. "Family feel but pay increase was by percentage so if you start low don't expect to make a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawnbroker in Dallas, TX
    Former Employee - Pawnbroker in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Family feel great managers Mike Sergio chance isidro

    Cons

    Bought out by First cash


  5. "Great community, very team based. Family type environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawn Broker in Dallas, TX
    Current Employee - Pawn Broker in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cash America part-time (More than a year)

    Pros

    Experience, knowledge about item worth and value, fun not heavy stress job, good management, fun customers that are loyal.

    Cons

    One lazy employee can potentially make job harder. Employee discounts harder to get as before. After merging with first cash, job became more corporate and less individual. Also our computer system takes a bit to learn.

    Advice to Management

    New commission plan forces some employees to choose whether to offer competitive prices on buys and earn small commision or just let items go from inventory because not enough for commision. The warranties upset people on watches. People do not buy warranties on jewelry it makes the employees look unexperienced to ask them everytime. Lawaways do not show up on the location management menu. Employees cannot print stickers, managers are tied up with passwords that they cant move 5 seconds without having to go back and input a password on every item. A seperate screen for choosing cash or card so there is less mistakes would be helpful for less troubles at end of the day. New commission plan seemed promising but is failing to show any drive but fear of selling items that are on sale. Even on good months it seems commision is smaller than before. Part time employees have basically no impact on how much money they will make and rely on co workers doing their job well for a normal commision.


  6. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in San Antonio, TX
    Former Employee - Store Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cash America full-time (Less than a year)

    Pros

    Pay is ok distances to work within 1/2 hour

    Cons

    Switching stores every few months long hours

    Advice to Management

    Take better care of your employees


  7. "Good luck !"

    StarStarStarStarStar
    Former Employee - Pawnbroker
    Former Employee - Pawnbroker
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cash America full-time (Less than a year)

    Pros

    Commission
    Discounted prices
    Jewelry
    Dress code

    Cons

    Management
    Poor job training
    Underpaid
    Nasty work environment

    Advice to Management

    Management is horrible. A lot of racism and favoritism. Customers are rude and nasty! Turnover rate is through the roof. Employees are underpaid and unappreciated.

  8. Helpful (1)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Kansas City, MO
    Former Employee - Assistant Manager in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cash America full-time (More than 3 years)

    Pros

    Lots of variety, chance to see some neat things, good hours for retail

    Cons

    Low pay, inconsistent, upper manager detener from job realities, constantly shifting goals and targets, low trust in store management from corporate

    Advice to Management

    This level of micromanagement is morale withering. If you can trust a manager to run a million dollar store there is no reason not to trust the decision making ability of that manager.
    Being a pawnbroker is not an unskilled job, and requires commitment to be good. If the company wants to make money long term they need to pay employees more so that they can stick around and have more, and better knowledge of pawning and buying items. With better knowledge higher GP, less aged, and better inventory is all possible.
    Turnover is awful; it’s a combination of low pay, inconsistent enforcement of standards, lack of communication, low perception of honesty from the company, and exceptionally (and seemingly perennially) fluctuating demands.
    Go back to the Core Values! Remember "we are family, we act with a servants heart."


  9. Helpful (1)

    "Better than most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cash America full-time

    Pros

    The starting pay at the time. The advancement opportunity.

    Cons

    Upper upper management. The people making the decisions do not appear to have an understanding of their customers.

    Advice to Management

    Take some time and actually visit the stores and see what we deal with on a daily basis. If you could understand some of the clientele some of your expectations may really benefit the company. There is a multitude of opportunity but you must understand your customers. That cannot happen sitting in your office dissecting numbers or looking down on your customers.


  10. Helpful (3)

    "Good Company until First Cash bought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Charlotte, NC
    Current Employee - Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Cash America full-time (Less than a year)

    Pros

    Very simple job for decent pay. Short hours compared to most retail, occasional weekends off. Great people to work with and great customers. Learn a lot about people and different product lines.

    Cons

    Middle and Upper management tend to lose focus and bounce around a lot. It seems as if one area needs improvement, then that's all that is important until that area is improved or begins to improve, then it becomes unimportant again.
    First Cash bought Cash America and told employees it was a merger. They lowered employees income, shorten vacations, sick time, and removed a lot of other Cash America benefits. They also removed customer benefits such as return policy, this is no longer a courtesy to the customer. The customer now has to pay additional fees up front to be able to return items, even if the item is broken. Seems like they are so big now the only way to grow is to take away from employees and customers.

    Advice to Management

    Need to learn balance and to stay focused on the big picture. One section of the metrics weekly is not that important, it is the balance of all the key metrics over a few months that makes it work. If you focus on one number the others will fall.


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