Cash America Reviews | Glassdoor

Cash America Reviews

Updated November 5, 2017
348 reviews

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2.7
StarStarStarStarStar
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Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
185 Ratings

348 Employee Reviews

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Pros
Cons
  • Paperwork was falsified by upper management (District Manager) to try to fire me (in 34 reviews)

  • Work/ Life balance is non existent (in 16 reviews)

More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cash America full-time

    Pros

    Family oriented work environment here.

    Cons

    Company does not currently exist.


  2. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Indianapolis, IN
    Current Employee - Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cash America full-time (More than 3 years)

    Pros

    Excellent customer service, fair pricing on used items based on category, flexible work schedule, clean neat store space.

    Cons

    Not being promoted as promised, asked to move around several times in a short period of time, employees not doing their job.

  3. "Lead CSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time

    Pros

    Corporate standards incorporated and training.

    Cons

    Too many limitations on how you can help customers


  4. "Tedious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawnbroker in Atlanta, GA
    Current Employee - Pawnbroker in Atlanta, GA

    I have been working at Cash America full-time (Less than a year)

    Pros

    One hour lunch break, and a paycheck.

    Cons

    No social life, no time for family.

    Advice to Management

    Stop micromanaging. Learn how to trust that your employees can do the job themselves.


  5. "Run!!!! Keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Charlotte, NC
    Current Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cash America full-time (More than 5 years)

    Pros

    Not really good review's unless you like staying away from your family for low pay

    Cons

    Doesnt keep their word/ peomises. Takes advantages of the poor customers. Changes policy around to fit upper management

    Advice to Management

    Do what you say and say what you do


  6. Helpful (1)

    "Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good commission great people to work with

    Cons

    Very little raises managment is ok

    Advice to Management

    Listen to the employees


  7. Helpful (1)

    "A company that feels like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Employee centered , field focused, competitive pay, and great culture.

    Cons

    Merged with First Cash and things have gone downhill. Very little communication about changes or company updates. People feel left in the dark.

    Advice to Management

    Don't lose sight of the Cash America values now that you have merged with another company.

  8. Helpful (1)

    "Retail Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cash America full-time (More than 3 years)

    Pros

    Secure Employment. Interesting Work Environment

    Cons

    Poor employee morale. High Turnover.


  9. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Antonio, TX
    Current Employee - Store Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cash America full-time (More than 5 years)

    Pros

    Very flexible as long as your shop is performing well. This is a company that distinguishes from its competitors by having beautiful stores, friendly staff, and strong support systems as well as training.

    Cons

    Sometimes we have too many big sales to market for in shorts periods of time. I would suggest separating them at least 2 months in between. Every day we have/make good deals.

    Advice to Management

    Keep up the good work. More family events such as the Christmas party.


  10. Helpful (3)

    "Communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cash America full-time (More than 3 years)

    Pros

    Good prices on merchandise.

    Cons

    No communication from Regional Managers down to Shop Managers. Huge changes are done on really short notice. "Merged" with first Cash and haven't kept any business practices that worked. They like to add more to your job title than you're paid. Get paid more in similar industries for less work. Only managers get raises because pawnbrokers are on commission. Took away most paid holidays. Layaway policy will rob customers of their money for being one day late for a payment. High turnover and very limited upward mobility. Usually hire from the outside instead of promiting from within. Very inconsistent in regards to how they want floor setups. Will ask for one way, once completed they will request to put it back to how it was. Cutting too many corners to make more money. Will tell you to do landscaping and shop maintenance for free if the contracted company/worker can't do it. Will ask you to do A,B, and C but chastise you for not getting task D done while doing everything else they ask for last minute. Can't grasp certain tasks because as soon as you get a routine they no longer want it done or have completely scrapped the practice.

    Advice to Management

    More communication and consistency. No clear direction on what this company wants or the direction they want to head in.


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