Cash America Reviews | Glassdoor

Cash America Reviews

Updated April 15, 2017
93 reviews

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2.9
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
40 Ratings

93 Employee Reviews

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Pros
Cons
  • Paperwork was falsified by upper management (District Manager) to try to fire me (in 33 reviews)

  • Work/ Life balance is non existent (in 14 reviews)

More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Norcross, GA
    Former Employee - Sales Associate in Norcross, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Learn a little about a lot.
    Employee discount.

    Cons

    Long hours.
    Dealing with people's junk they want top dollar for.
    Working Saturdays.
    Commission is low.

    Advice to Management

    Have more in store celebrations/rewards for performing well.


  2. "Pawn Broker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pawnbroker in San Antonio, TX
    Former Employee - Pawnbroker in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cash America full-time (More than 3 years)

    Pros

    Discounts on Merchandise, Commission and communication

    Cons

    Takes way to long to move up to management.

    Advice to Management

    Dont waste talent by keeping him a sales person.


  3. "Developer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Fort Worth, TX
    Former Employee - Developer in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    The people that work there are like family. Good benefits and bonus program. Fast paced and challenging work and environment.

    Cons

    Has merged with First Cash. The working conditions are changing and as of not it does not seem to be for the better.


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  5. "Shop Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Atlanta, GA
    Former Employee - Shop Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    The people: shop managers and below were a pleasure to interact with daily in my tenure at Cash America. The job was challenging, but not what I would call difficult. Perhaps some individuals lacking work motivation or ethic would call it overwhelming, but as a whole, it is average as compared to other positions I've held. Also, the incentive structure for hourly pawnbrokers was fair and rewarded those who performed; as the manager, i can see how this helped with the overall financial performance of my shop.
    .

    Cons

    Pay is below average, and in some cases, far below average for the industry. Additionally, the management bonus structure is complex and difficult to understand: it was always difficult to determine which metrics would increase or decrease the bonus potential-- this needed to be simplified. Over the past few years, several changes have occurred such as the acquisition of Pawn Mart, which for the Atlanta region, it was as if Cash America had been acquired by Pawn Mart in management, practice, and policy. There were a lot of growing pains through this process, which I guess I became a victim of: for example three different DMs in a year what felt like rapid turnover at all levels. Additionally, my location was a 30-45 minute commute from my home and a shorter commute is a key personal need. I was concerned about my future as well as my future- potential with the company. This was something that my DM, OD and other's never discussed or made reference. Although my time there was short, I excelled operationally and financially and improved the shop location where I was located-- many of the processes I implemented are still in place there today. It was the lack of communication, feedback, and overall development which ultimately drove me to consider greener pastures.

    Advice to Management

    Pay managers better. Simplify the bonus structure. Recognize your teams and provide negative but constructive feedback where appropriate. Develop talent.


  6. "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Jacksonville, FL
    Former Employee - Assistant Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Cash America full-time (More than a year)

    Pros

    Fun at times, some weekend off, work in a run down store, low lighting, come to work on days off.

    Cons

    Long hours, moved around too much pay sucks.

    Advice to Management

    Stop taking good trained sales people and placing them with unqualified managers that can't keep their own.


  7. Helpful (2)

    "the hours will kill you but the pay is decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Winston-Salem, NC
    Current Employee - Assistant Manager in Winston-Salem, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Cash America (More than 5 years)

    Pros

    The pay is pretty decent

    Cons

    The work hours will kill you

    Advice to Management

    get better at scheduling


  8. Helpful (1)

    "Shop Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Manager in Louisville, KY
    Current Employee - Shop Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cash America full-time (More than a year)

    Pros

    Pay, deals , customers , learning source...

    Cons

    Life work balance , constant changing , not a solid strategy from corporate office ...


  9. Helpful (1)

    "Shop Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Chicago, IL
    Former Employee - Shop Manager in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Cash America full-time (Less than a year)

    Pros

    Good place to start with and move up. Good training program. They hire people from diverse backgrounds. Multiple locations throughout the united states with over 20 locations in Chicago alone.

    Cons

    Very stressful environment. Upper management are flip floppers. They do whats best for the investors not whats best for its employees or customers.

    Advice to Management

    Promote or help foster a better work/life balance to help retention or employees. Consider hiring seasonal employees or pay full time employees more to ensure retention.


  10. Helpful (1)

    "Formerly CA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, TX
    Current Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cash America full-time (More than a year)

    Pros

    Bosses were very accommodating with vacations, sick time and personal days. Department was fun to work for.

    Cons

    Company was acquired. Lot of unknowns right now.

    Advice to Management

    Take care of your employees.


  11. Helpful (4)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Houston, TX
    Former Employee - Shop Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cash America full-time (More than 10 years)

    Pros

    I enjoyed working with the company for the training, work ethics, I met and worked and met with many people that I admired and I will remember always.

    Cons

    As a manager on Salary it is rough to have family, and work the hours expected.

    Advice to Management

    It is pretty easy to advance if you are a hard worker.
    But it is who u know not what you know at least during my time there



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