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Cash America Reviews

Updated January 12, 2018
356 reviews

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2.7
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Approve of CEO
Cash America President, CEO, and Director Dan Feehan
Dan Feehan
190 Ratings

356 Employee Reviews

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Pros
Cons
  • Paperwork was falsified by upper management (District Manager) to try to fire me (in 34 reviews)

  • Work/ Life balance is non existent (in 16 reviews)

More Pros and Cons

  1. "Fair Company but too much office drama"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - I Was A Team Lead In the Collections Department in Cincinnati, OH
    Former Employee - I Was A Team Lead In the Collections Department in Cincinnati, OH
    No opinion of CEO

    Pros

    My former boss. She was the director of collections and she put a lot of effort of developing middle management.

    Cons

    They promoted from within. At times the pickings were slim and it seemed they would hope for the best as it was policy to hire/promote that way. At times it felt as if some members of middle management were carrying the weight of others which caused friction.

    Advice to Management

    Look at the possibility of hiring outside the company, and work on the office rumors/ gossip.


  2. "Overall a good place to work, but not perfect."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Approves of CEO

    Pros

    The Company believes its mission statement and is committed to its customers and to its industry. The tone at the top is positive, and the people are decent.

    Cons

    The headquarters culture has gotten fairly siloed, and there is not a lot of exchange of ideas between the various departments. As the business has matured, it is becoming more bureaucratic and cautious than earlier on in its history. The organization has evolved from being fairly flat to being stratified, so that it has become more difficult to get things done and less communication across levels.

    Advice to Management

    Need to encourage communication and improved vetting of ideas. Need to figure out how to get things done more quickly. While, given the criticism of the cash advance industry, it is understandable that the company be prudent and circumspect in its business practices, it has become overly cautious.

  3. Helpful (1)

    "No Management Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It is a good place to be from.

    Cons

    Management is satisfied with the status quo even though they claim to be open to change. There is little or no direction but quite a bit of monday morning quarterbacking.

    Advice to Management

    Get involved.


  4. Helpful (1)

    "A career and a personal life... Yeah Right!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Nashville, TN
    Current Employee - Assistant Manager in Nashville, TN
    Doesn't Recommend
    No opinion of CEO

    Pros

    They have a very thorough training program. They are very determined to teach you the proper tools to make the business as profitable as possible.

    Cons

    Limited insurance plan for the first six months. (Don't get sick) VERY LIMITED! You have to work a minimum of 48 hours to receive the salary they offer, I am working over 60 hours a week and have been since my hire date. But they do offer "premium overtime" Which gives you about $4 an hour for anything over 48 hours worked. I only take about ten minutes to eat my lunch if I get one and am right back to work. By the time you break the salary down to an hourly rate I am making about $9.00 an hour. (less than the full time CSR's) If you complain about it or try to take a day off, you will be told that is part of being in management. They ask on their job postings "How would you like to have a career and a life too?" It's a little misleading. Ya think!!

    Advice to Management

    When hiring hard working people, Let them know your true expectations upfront. And the job postings should probably say "How would you like to have a career and NO LIFE!!


  5. "Dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good location, but not sure it is worth the convenience.

    Cons

    Bad work environment, like working in a tomb.

    Advice to Management

    Start from scratch


  6. "Cash America International is a great place to work, with an extremely competent management team and group of employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst - Past Employee in Fort Worth, TX
    Current Employee - Senior Financial Analyst - Past Employee in Fort Worth, TX
    Recommends
    Approves of CEO

    Pros

    There are many great things to say about working at CAI. They range from employee input to changes that happen around the company, to a very competant management team, to free covered parking and a free full employee excercise facility in the building...complete with free weithts, bikes, treadmills, a Universal and even showers.
    CAI also used the latest in system technology.

    Cons

    Probably the only complaint I had about working at Cash America is that the water in the lunchrooms was "tap" water, and not "bottled", or even "filtered". It tasted fine nonetheless.

    Advice to Management

    Get bottled water! It may just cut down on your insurance, and this is a good thing because you are self insured.


  7. Helpful (1)

    "Not all its cracked up to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    The non senior management co workers were the best thing about Cash America. During my time there I met many wonderful people.

    Cons

    It seems as if the senior management has abandoned the core values which once made Cash America a wonderful place to work. Management appears to be focused more on the bottom line and less on the dedicated employees that have worked hard to help the company attain the status it has today. Once upon a time the Cash America's management team showed genuine concern about its employees through there actions. Employee morale throughout the company is the lowest its ever been.

    Advice to Management

    I understad management is focused on moving the company into the future and remaining profitable but that should not be done at the expense of those who have worked hard and helped the company attain its current status. Without the dedication of the employees Cash
    America would not be where it is today.

  8. "great staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    good working anvironment. about 7 work staff. good discounts on stuff after like a week of sitting on the shelf.

    Cons

    can not call in for aything.() have to be here all the time. (if full time) no overtime at all.

    Advice to Management

    take care of your position. and have allot of fun. customers are number one. take it easy. be about your job.


  9. Helpful (1)

    "wouldn't wish this on my worst enemy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk
    Current Employee - Front Desk
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Starting pay is better than a lot of places around town.

    Cons

    Manager constantly turns down requests for earned vacation days
    No health benefits for lower level employees
    No lunch breaks or 15 breaks...must work a straight 8 hours or more
    Manager is young, inexperienced, and disrespectful to employees.
    Constant employee abuse in the form of yelling, manipulation, and threat of being fired.

    Advice to Management

    Just treat your employees with respect, it's that simple.


  10. "tons and tons of hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shop Manager
    Current Employee - Shop Manager
    No opinion of CEO

    Pros

    the customers service is important to the company. benefits are decent only if you are with the company for a minimum of 6 months. they provide a good training program

    Cons

    Management does not care if you have a personal life. they don't care if you work 14hrs a day, it seems if they almost expect it. its all about the bottom line, the company is so focused on expansion and $ they forget about who makes them money

    Advice to Management

    remember that your people make the company what it is today


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