Cash America 305 Reviews | Glassdoor

Cash America Reviews

Updated February 22, 2017
305 reviews

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305 Employee Reviews

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Pros
Cons
  • Paperwork was falsified by upper management (District Manager) to try to fire me (in 33 reviews)

  • Work/ Life balance is non existent (in 13 reviews)

More Pros and Cons

  1. Helpful (2)

    "Meh.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cash America full-time

    Pros

    Get to meet a a lot of interesting characters, some good, some bad. Ability to buy great items at very nice prices. Good discounts

    Cons

    Way too much work to be done between running the front counter and getting everything done in the back. Often times keeping people long after closing just to finish what couldn't get done during the day. And if we don't stay to finish it, you'll hear long and hard about it if upper management walks in. No exceptions

    Advice to Management

    Hire more employees. Yes sure you can technically run the store with the number you allow but we're not your regular retail store.


  2. "Assisstant/shop manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Phoenix, AZ
    Former Employee - Shop Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America full-time (More than 8 years)

    Pros

    I loved Cash America I feel like I got every opportunity for the most part to succeed. I worked in the west region and my district managers Greg and Jacob were excellent.

    Cons

    Low wages for pawnbrokers and way to many hours required for management which make work/life balance way tilted towards the company. To many sales and "tag events" take away from day to day tasks.

    Advice to Management

    Listen to your employees they are the key to your success. Be more competitive in your wages for the field it is underpaid and the stress shows on your employees. I felt for the most part people loved there job but felt they're way overworked.


  3. "Assistant manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Jacksonville, FL
    Former Employee - Assistant Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Cash America full-time (More than a year)

    Pros

    Fun at times, some weekend off, work in a run down store, low lighting, come to work on days off.

    Cons

    Long hours, moved around too much pay sucks.

    Advice to Management

    Stop taking good trained sales people and placing them with unqualified managers that can't keep their own.


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  5. Helpful (2)

    "CA"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cash America full-time

    Pros

    Good pay for the work

    Cons

    Merger has made hostile environment

    Advice to Management

    Make pay great


  6. "Awesome Company to Work for......."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shop Manager in Orlando, FL
    Former Employee - Shop Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America full-time (More than 5 years)

    Pros

    Excellent District Managers and great customers. You meet new people everyday, which is awesome.

    Cons

    They are open on Sundays, which started a few years ago. Also company mergers are not good. Cash America tends to let go of seasoned employees that actually made the company of what it is today.

    Advice to Management

    Pay more attention to you seasoned employees that actually make the business works. Let pawnbrokers be pawnbrokers.Thats what we do best at. This business was build on that, not reviews and constant badgering to meet or beat your previous year numbers.


  7. Helpful (1)

    "Merger or Acquisition?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Cash America coworkers, Was a family oriented company at one time, Was committed to charitable causes at one time.

    Cons

    Not very nice First Cash coworkers

    Advice to Management

    Invest in your employees!


  8. Helpful (1)

    "horrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cash America full-time (More than 3 years)

    Pros

    I cannot say anything positive about this company.

    Cons

    Poor work-life balance; stores are basically run like sweatshops. District and regional management are horrible, at best. Paperwork was falsified by upper management (District Manager) to try to fire me. When I called HR, they were extremely unhelpful. The working environment is uncomfortable. Employees hate their jobs. Upper management is corrupt. I'd stay away. Unless you're an old school pawn broker, you will not fit their mold and will most likely be fired.

    Advice to Management

    Corruption needs to stop. Company needs honest individuals, not the awful excuses that you have working there!


  9. Helpful (5)

    "Good company to work for prior to getting bought by First Cash"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Best work-life balance. Worked with very nice pool of people as well as on latest technologies.

    Cons

    Not very process oriented. Everything collapsed after the merger!!!


  10. "Great Work Atmosphere!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cash America full-time (More than a year)

    Pros

    Cash land is a great place to work because they are big on core values, and value great customer service!

    Cons

    Sometimes customers can be rube.

    Advice to Management

    Keep up the great work!


  11. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cash America full-time (More than 10 years)

    Pros

    Great people, good work life balance, great hours for retail. Fun career, you never have the same day twice. Great team atmosphere

    Cons

    Going through a merger with some uncertainty

    Advice to Management

    More communication about the changes



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