Cash Converters Reviews | Glassdoor

Cash Converters Reviews

Updated July 9, 2017
38 reviews

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3.0
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Cash Converters Non-Executive Chairman Reginald Webb
Reginald Webb
11 Ratings

38 Employee Reviews

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  1. "not fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Saddle Brook, NJ
    Former Employee - Sales Associate in Saddle Brook, NJ

    Pros

    good atmosphere, lots of new stuff

    Cons

    dirty, low pay, bad management,


  2. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cash Converters full-time

    Pros

    Get store credit all the time

    Cons

    They expect you to work all the time and aren't flexible with school or family events

  3. "Fulfilling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Leicester, England (UK)
    Current Employee - Sales Assistant in Leicester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cash Converters full-time (More than 3 years)

    Pros

    No same crap different day. More so different everyday - not always positive but helps you develop. Senior roles will help critical thinking skills.

    Cons

    Abusive customers who become so when they don't get what they want. Suppose everyone has been in a situation where they come across this, someone who spits the dummy out. Seen a lot in city centre banks.

    Advice to Management

    Be confident and lead, really lead from the front. Be bold with decisions.


  4. "Personal Finance Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Finance Operator in Sydney (Australia)
    Former Employee - Personal Finance Operator in Sydney (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cash Converters full-time (Less than a year)

    Pros

    - Staff discounts 30%
    - Fun environment
    - Good exposure to variety of tasks: sales, lending, webshop

    Cons

    - Salary is based off of 37.5 hrs per week by the hourly rate, not easy to negotiate higher salary
    - Senior management only care mostly about the bottom line in each department and usually don't take into account variable factors
    - Increased responsibilities with no additional pay increase (Operator to department manager, area manager not open to negotiation)

    Advice to Management

    Promote the skilled employees you already have within the company, and be open to salary negotiation.


  5. "Cash Converters NZ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Officer in Auckland (New Zealand)
    Current Employee - Inventory Officer in Auckland (New Zealand)
    Doesn't Recommend

    I have been working at Cash Converters full-time (Less than a year)

    Pros

    You can learn a lot abut different products.

    Cons

    Low Salary. Risky jobs. Customers are rude. You can find a better retail job for the same salary. No work - life balance.


  6. "A part of me died working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buys and Loans/Personal Finance in Adelaide (Australia)
    Former Employee - Buys and Loans/Personal Finance in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cash Converters full-time (More than 3 years)

    Pros

    -Good staff discount
    -Interesting work. Never a dull day
    -Unique items
    -The "clientele" never fail to surprise you.
    - Swearing at abusive customers is encouraged and admired.

    Cons

    -Morally dispicable work where you are expected and encouraged to drag people into a spiral of as much debt as the law will allow.
    -Although you must continually lend the maximum, it's somehow YOUR fault when the customer cannot pay back the loans.
    - Many police interactions due to aggressive customers/stolen items/money laundering.
    - Repulsive client base
    - "Building rapport" with client base unfortunately means hearing every detail of their soulless lives and their illegal extra curricular activities.
    -Overload of genuine down and out stories that you have to use to exploit the customer for the financial gain of the company.
    - Some customers have extremely poor hygiene, then stench of which can remain burnt in your nostrils for hours after they've left.
    -relatively sucky pay for the constant pressure you are under to perform.
    - If you hit target and receive a bonus, the next target magically raises to an unrealistic amount.

    Advice to Management

    Please use your conscience.


  7. "BDM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BDM in Melbourne (Australia)
    Former Employee - BDM in Melbourne (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cash Converters full-time (More than a year)

    Pros

    good pay, state manager great to work for, great training, interesting unique job over few departments

    Cons

    to much control over management, don't support initiative

    Advice to Management

    dont overlook it

  8. "Better than most retail jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Varied work, every day is different.
    Good training from upper management.

    Cons

    Low salary, which combined with long hours means you are working well below minimum wage
    Company punishes with salary sacrifices for mistakes, for example theft will result in all of the store's employees coughing up to cover the loss (even when completely out of their control).
    Some stores are open 7 days a week, can end up working 14 days or longer without a single day off.


  9. Helpful (2)

    "company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager and Developer in London, England (UK)
    Former Employee - Store Manager and Developer in London, England (UK)
    Recommends
    Neutral Outlook

    I worked at Cash Converters (More than 8 years)

    Pros

    has some great people working for it always try and promote from within
    training is a high priority and training is always available

    Cons

    long hours and much to learn some stores poor staff facility's

    Advice to Management

    changing the direction of the company in terms of client group is bad


  10. "Interesting job, VERY bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Assistant
    Current Employee - General Assistant
    Doesn't Recommend
    Negative Outlook

    I have been working at Cash Converters full-time (Less than a year)

    Pros

    Meeting new faces, building good rapport with people, being appreciated by most customers.

    Cons

    Sales targets often too high to achieve any bonus, expected to be a dog's body when management sit on their backsides, constantly being told you're not good enough and that you can be 'performanced out', generally not valued as part of the 'team', expected to deal with complaints from customers when items are faulty - yet, they're supposed to be tested before they are bought in.

    Advice to Management

    Look after your employees, they're the ones making YOU money!


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