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Castle & Cooke Mortgage

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Castle & Cooke Mortgage

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Castle & Cooke Mortgage Reviews

Updated May 13, 2023

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Found 145 of over 147 reviews
4.1
81% Recommend to a Friend
Castle & Cooke Mortgage  Rick Cardillo
90% Approve of CEO

Found 145 of over 147 reviews

4.1
81%
Recommend to a Friend
90%
Approve of CEO
Castle & Cooke Mortgage  Rick Cardillo
Rick Cardillo
37 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

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Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Castle & Cooke Mortgage and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Great employer

    May 13, 2023 - Loan Officer in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of support is provided. They try to give employees the tools they need. Great work environment.

    Cons

    Struggling with the current market. Other than that they are great.

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  2. 3.0
    Former Employee, less than 1 year

    Bad loan experience

    May 9, 2023 - Mortgage Banker (MLO) in Honolulu, HI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Help with marketing. Had a marketing g assistant assigned to me.

    Cons

    Management didn’t have my back during a crucial point in loan process. File sat on underwriters desk for a week before being reviewed.

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  3. Join the Castle & Cooke Mortgage team
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  4. 5.0
    Current Employee

    Great Place to work

    Mar 25, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Medium Sized mortgage banker platform - Not too big - not too small. Direct access to management. Amazingly fast underwriting turn times and common sense underwriting with a customer service mindset.

    Cons

    Can't think of any at this time.

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  5. 5.0
    Current Employee

    Tough times, great company

    Jan 11, 2023 - Mortgage Loan Processor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    This company is doing everything it can to keep progressing in this current market down turn. We had some major downsizing recently, as have all mortgage companies. To say it stung is an understatement. We lost some amazing team members, hard decisions had to be made to keep our doors open as long as possible. We will get through this! We work together, as a team. We share ideas. We create processes. We are always striving to approve. I appreciate management for showing care and concern in these hard times.

    Cons

    Detailed trainings/step by steps for even basic processes. (We are working on this though)

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  6. 5.0
    Current Employee

    CCM great culture

    Mar 8, 2023 - Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, supportive of employees.

    Cons

    Loan officers make commission only--this is standard across the industry and not to this company.

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  7. 4.0
    Former Employee, less than 1 year

    base pay

    Mar 29, 2023 - Mortgage Originator in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    base plus commission and leads provided

    Cons

    higher rates than most competitors

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  8. 5.0
    Current Employee, more than 1 year

    Great Company

    Jan 11, 2023 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Small independent mortgage banker with minimal red tape

    Cons

    Nothing to report at this time

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  9. 1.0
    Former Employee, more than 3 years

    Bad leadership choices resulted in hundreds losing jobs in 2022

    Dec 29, 2022 - Former Corporate Employee in Draper, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    some of the employees but most of those were laid off and no longer there. They made the company what it was: Good.

    Cons

    CEO made bad choices w/$$. Maybe some would still have a job if weren’t for his several cd centers he wanted & trainee program he started that failed. They all closed down. CEO has laid off over half the company since May. Female higher ups have been problems. When a bad review is posted an email goes out asking higher ups to post good ones and have people on their team post good reviews too so they can try and save face. They are always trying to get poor reviews taken down. High turn over, pay below Ntl ave. Dishonest. Only care for senior positions. Promise promotions, tell u what to do then give to someone else. Act like nothing happ. CEO won’t agree to pay people what they are worth & have one of the lowest pay rates. People quit bc cant get raises and he doesnt care. He will just hire next person who will work for low wage and cycle repeats. He is more Concerned w/bottom line than with people. He puts on a good show for board. Culture is a joke and ran by bullies who have zero experience in culture or employee retention. CEO picks his favorites to do it. Old hr was good for employees and company but got rid of. CEO chose new hr. Hr has had so many people leave its the running joke. Hr hides employee exit surveys from managers. No exit interviews are done and if so feedback doesnt matter. CEO has fostered a lazy environment where higher ups are celebrated even if cost company $$ and costs good employees to leave. Why are these kept and not the employees who actually do the work and keep the dept functioning? Why are over 140 people without jobs in 6 months? Not just all high rates and no one buying or refinancing as reason for lay offs. Poor managemnt of funds and hiring bad leaders resulted in closing of cd centers.

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    1 person found this review helpful
  10. 2.0
    Former Employee, less than 1 year

    Leads

    Feb 1, 2023 - Mortgage Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amicable environment and good people with tenure and experience are available.

    Cons

    Training on LOS usage is insufficient, non-intuitive, and loan rate environment can make lead acquisition difficult.

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  11. 5.0
    Current Employee, more than 5 years

    Best Company to Work For

    Sep 16, 2021 - Mortgage Loan Processor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    As someone who joined the company with zero experience in the mortgage industry and coming from 26 years of the educational field, I have had the most amazing experience with this company and those I work with and have worked with. I have never felt untrained or unheard; I believe that I am successful at my job because of the training provided and all the communication that occurs within the company. If at any time I need help with something, I always feel comfortable reaching out to whomever is the expert in the area I need assistance with. Everyone is willing to assist to get the job done and many work far longer and harder than necessary because they care about the job they do, their co-workers, and what the company stands for. The industry can be extremely stressful at times, but those times feel short lived because the company continually acknowledges all the efforts put forth by their employees; making the occasional turbulent times in this field worth experiencing. I believe that we have some of the most amazing Underwriters, Processors, Managers, Loan Coordinators and all others who make up this company. I am very happy working for Castle & Cooke - an while this may not be the perfect company for everyone, it is the perfect company for me.

    Cons

    I don't have any cons to report

    Continue reading
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Viewing 1 - 10 of 145 Reviews
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Castle & Cooke Mortgage Reviews FAQs

Castle & Cooke Mortgage has an overall rating of 4.1 out of 5, based on over 147 reviews left anonymously by employees. 81% of employees would recommend working at Castle & Cooke Mortgage to a friend and 70% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Castle & Cooke Mortgage employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Castle & Cooke Mortgage. This rating has decreased by -2% over the last 12 months.

81% of Castle & Cooke Mortgage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Castle & Cooke Mortgage 4.4 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Castle & Cooke Mortgage to be career development, benefits, management and the cons to be senior leadership .

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Castle & Cooke Mortgage

230 days ago

Culture
Castle & Cooke Mortgage celebrated the end of summer with all employees last month! What a great time it was and we even had some Castle employees fly from other states to celebrate with us at corporate! #thecastle
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Castle & Cooke Mortgage

351 days ago

Company News
We're excited and honored to have been selected as one of the top mortgage companies in America. If you're a top producing loan officer tired of working for the rest, consider joining one of the best. #castlecookemortgage #thecastleiscalling #mastermind2022 #topproducer
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Glassdoor has 147 Castle & Cooke Mortgage reviews submitted anonymously by Castle & Cooke Mortgage employees. Read employee reviews and ratings on Glassdoor to decide if Castle & Cooke Mortgage is right for you.