Castle & Cooke Mortgage Reviews

Pros

This company has provided tremendous support compared to my last firm. If a loan goes sideways, they are helpful in getting it resolved in a very timely manor. The upfront disclosure process is easy for the LO and Client, you are not waiting on another person in another department to complete them. The turn times are quick for both UW and CDs, I've been pacing same day/24 hours on everything. They have the least amount of overlays from any company I have worked for which helps speed up the overall process. My compensation is accurate so I'm not spending time with payroll on corrections. They offer support of producing managers who understand the industry, and also non producing managers who sole focus is making sure things are well for their employees. So we aren't competing with your manager for business compared to other firms. The health benefits are fantastic as well. Super happy I've made the move, wish I would have done so sooner.

Pros

Good underwriting times
Decent benefits
Some nice employees

Advice to Management

Care about employees and customers as much as you seem to care about impressing your new investor. Stop the policy of giving top producers preference and treat all loan officers equally. Respect that employees have personal lives. Stop protecting poor managers just because they have money making branches. Remove managers and employees who lie or prevent company growth. Offer competitive pricing. Make sure the internal loan team does not refinance loans current loan officers initially did. It's not fair the internal loan team offers borrowers lower rates or fees than the original loan officer can. Loan officers shouldn't have to accept a lower comp if they want to offer the same rate the internal team offers if the internal team contacts the borrower first. Answer your phone when called or at least return phone calls.

Pros

- Coworkers were amazing

- Great on the job learning opportunities

- Great customer relations

- Weekly candy/toy cart

Pros

Great employees. Can have fast turn times.

Advice to Management

Start making decisions with regard to the field offices and not just corporate bottom lines.

Pros

Management was great and inventive

Pros

They are a company that wants to push forward and do whats best for the company but with the employees in mind. The culture is amazing, everyone comes in and does there part to execute a smooth plan.

Advice to Management

Keep on Keeping on, don't lose site of the happiness of your employees.

Pros

flexible hours, can sometimes work from home

Advice to Management

Allow LOA's to receive PTO. This is not a sales position as the sales are up to my LO, not up to me- also since my hours are set, I should be allowed to receive PTO especially holiday pay.

Pros

Very good at Technology in client retention and marketing pieces.
Willing to reimburse for approved third party marketing events to referral partners.
Always trying to improve policies and procedures

Advice to Management

Pre-load relevant programs to a new Loan Officers computer and spend a few days training them on software and systems.

Pros

We all deserve to work for a culture minded company. A company that drives through creating a positive culture and cares about their people. At Castle & Cooke in just a few short months I have found that they are who they say they are. Top tier in Operations and Sales support. The core is their ethics and how they approach the industry and the market. They believe in their employees and support them. Excellent benefits, as well as competitive compensation packages.
Just a great company to be with, and it makes you want to be the best that you can be.

Advice to Management

Onboard training need to be defined and programed. But I know this has been addressed and looking forward to new hires and seeing the improvements in that area.

Pros

Great management that takes care of its employees; creates a fun, yet challenging environment to work; invests in employee career potential ; focuses on important industry tasks; and shares a vision for the direction of the company. This company has done a great job of hiring talent to work at its corporate office. Despite having industry leaders, there isn't an air of arrogance and everyone is a pleasure to work with.

The pay at this company is competitive for the industry and positions. There appears to be a solid formula for success and great backing from the holding company Castle & Cooke, Inc., that also takes care of dozens of other companies, including Dole.

Advice to Management

Keep sharing the vision for growth and success. Castle & Cooke Mortgage is a company that is meeting and exceeding its potential and an up and coming industry-force to be reckoned with. It's pretty amazing what is happening here.