CastleBranch Reviews | Glassdoor

CastleBranch Reviews

Updated October 19, 2017
105 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Brett Martin
55 Ratings

105 Employee Reviews

Sort: PopularRatingDate

Pros
  • Very casual dress code, free fruit provided daily, along with weekly bagels and muffins (in 16 reviews)

  • Gym, break room, food truck are all beneficial (in 16 reviews)

Cons
  • As I read some of the other negative reviews on here I can totally understand the "high school" culture that is referenced (in 7 reviews)

  • Too rigid of a work week schedule when it comes to PEAK season and not enough hours of work in the off season leading to overworked employees (in 7 reviews)

More Pros and Cons

  1. Featured Review

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time

    Pros

    I love working at CastleBranch for a few reasons, my coworkers are all so helpful, and friendly, and the management is incredibly flexible and supportive. They work tirelessly to ensure that each employee is able to maintain work-life balance, and set an example of that themselves.

    Cons

    My only negative thought about the company is the lack of a formal review. While these reviews/evaluations make all of us very nervous, they also make us better at our jobs.

    Advice to Management

    My only advice would be to give better feedback, more regularly. Other than that, I love this company.

    CastleBranch Response

    Oct 4, 2017 – Director of HR

    Hi there, Thanks for the feedback. We are building a more formal review process in Ultimate and will has this deployed shortly. Once deployed we will be on a formal quarterly schedule moving... More


  2. "Surprisingly nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Fulfillment Specialist in Wilmington, NC
    Current Employee - Order Fulfillment Specialist in Wilmington, NC
    Recommends

    Pros

    Pay is pretty good for what you're doing
    Everyone seems to be in a good mood and greets you kindly
    Hours are very good, with easy to obtain overtime during peak season
    Very thorough training
    Easy to move from different positions as long as no degree or special knowledge is required.

    Cons

    Current shift, 11-8pm, doesn't allowed for any kind of a day life.
    Work week is Sunday through Thursday, not a problem for some, but I never enjoyed working on Sundays and if you go to church you will miss it.

    Advice to Management

    As it's my first week on the job, there really isn't a whole lot I can say about the management at Castle Branch. From how everyone acts, I can assume a tight ship is ran and everyone is pretty satisfied.

  3. "Laid back, good people, great facility, buts its background screening(how fun can it be?)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than a year)

    Pros

    Great benefits for the young professional, free fruit every morning, fruit plus bagels on Friday mornings, casual dress code, company gardens with fresh veggies for all employees, two company break rooms, ping pong tables, marketplace for purchase of food, gym/training facility with free personal trainers, 5 minutes from the beach, right across from the Mayfaire shopping center, discounts all around town for CastleBranch employees, Volunteer Hours, flexible schedules, etc. GET THE WORK DONE AND BE REWARDED! Try your best to take advantage of all the amentities. Overall great place to work if you don't mind talking about our system and background checks all day.

    Cons

    I think most people are bitter about CastleBranch because of the pay. I will not disagree that they pay is low for most starting employees. It is typically because CastleBranch gives the opportunity for people with no professional experience to come and work in a professional environment. Outside of sales, it is tough to increase your pay in a quick time frame unless given the opportunity to work overtime. Unattainable goals are often set for the worker bees while management sits in meetings and talks about God knows whats.

    Advice to Management

    Seriously, do you have to have 5-10, thirty minute long meetings per day? This leaves no time to deal with the individuals who actually need your help; the workers. I think the department heads and managers need to work together better. It takes days to get answers and by that time clients are very frustrated. Your job is important and your employees look to you for guidance! Do not be unapproachable. This is a terrible tactic to managing employees who already are stressed to meet these virtually unattainable goals!


  4. "Castle Branch is a great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than a year)

    Pros

    Castle Branch is a growing company with many career and growth opportunities. They train employees for their specific job and provide various coaching and mentoring opportunities for employees. The campus is really great (gym, free food, other good stuff) and the managers seem to care about their teams.

    Cons

    While I have heard some of my co-workers talk about pay not being great, my research of the Wilmington, NC market shows that Castle Branch provides average starting salaries. This combined with a growing company means opportunities for career growth. The company benefits are really good, too.

    Advice to Management

    I like what you are doing and how you are doing it. I have seen Castle Branch grow from a small background screening company to a very successful and large company. You respect your employees and take good care of them. You are involved in the Wilmington community and you give your employees a chance to be involved, too. I appreciate that, a lot.


  5. "A great place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time

    Pros

    Very casual dress code, free fruit provided daily, along with weekly bagels and muffins. There is also a gym with free classes for employees. A mentoring program was also started recently, which provides for help with career planning and development. Volunteering has also become a greater focus lately, allowing employees some paid time off to volunteer.

    Cons

    Starting salaries can tend to be a little lower, but that seems to be a reflection of the area the company is located. On the positive side, there does seem to be opportunities for continued growth.

    Advice to Management

    Keep working towards the path of providing opportunties for employees to develop their careers. There seems to be some good examples of that within the company, and it would be great to see more of that.


  6. Helpful (3)

    "Awesome place to start a career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than a year)

    Pros

    CastleBranch is a great company to work for! As a recent college graduate, CastleBranch gave me a chance to get my foot in the door and use my degree without relate working experience. It is hard to start off as most jobs require a minimum amount of related experience. I really enjoy working with everyone at CastleBranch as well. The team is very supportive, upbeat and collaborative.

    There are also many great employee benefits which make it a fun environment to work in. Fresh fruit daily, bagel/muffin Fridays, gym with free work out classes and great trainers by Forged, Vittles food truck on site for breakfast and lunch everyday, mentor program for growth opportunities and coaching, 8 hours of PTO/year for volunteering, fun monthly events including a birthday celebration with birthday cake and company wide meeting and great support of work-life balance. SurfSUP program with free paddleboard and surf board rental and lessons weekly.

    Cons

    The pay isn't as high as a lot of my friends who have jobs in the area but the culture, group and advancement opportunities make it well worth it. There are also annual performance reviews where pay can be negotiated. There is also great employee recognition and appreciation.


  7. "Great work family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Custom Implementation Specialist in Wilmington, NC
    Current Employee - Custom Implementation Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than a year)

    Pros

    CastleBrance embraces each new employee equally. There is endless room for growth and personal development and there is a great management team to assist.

    Cons

    Crazy busy times. The only thing to complain about is the hecticness that comes along with our peak season, BUT there is usually lots of overtime in the summer so that makes up for the craziness that we endure.

  8. Helpful (1)

    "Growth and Development Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Sales Manager in Wilmington, NC
    Current Employee - National Sales Manager in Wilmington, NC
    Recommends
    Positive Outlook

    I have been working at CastleBranch full-time (More than a year)

    Pros

    CastleBranch offers growth and development opportunities for professionals of various levels of experience and work history. The company culture embraces specific core values targeted at sustaining a satisfying work environment and client satisfaction. The leadership of every department is focused on each individual strengths and a proper job fit that allows for continuous improvement. I have experienced positive change that continues to reassure me of a long and prosperous career at CastleBranch.

    Cons

    There is only one morning a week dedicated to surfing & SUP.

    Advice to Management

    Continue to invest in learning about your employees and how you can leverage their individual talents & coach for improvement to drive CastleBranch's success.


  9. "If you can work fast paced, and are not easily distracted, this would be a great job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Record Reviewer in Wilmington, NC
    Former Employee - Certified Record Reviewer in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CastleBranch full-time (Less than a year)

    Pros

    During peak you can work as much overtime as you want. Supervisors are very nice. You can take your breaks when you want. You can ask off whenever you want, as long as it's not a major day, such as August 1 or October 1. You can listen to your headphones all day or not. Your coworkers are happy to help you if you have any questions.

    Cons

    If you work in Certified Record Review, you have to maintain 98% accuracy and around 90-something records per hour. This can be hard to do, but if you get properly trained, it can help and you can get the RPH that they require.

    CastleBranch Response

    Nov 30, 2015 – Director of HR

    Thank you for your feedback. It is very much appreciated.


  10. Helpful (6)

    "All around great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Record Analyst in Wilmington, NC
    Former Employee - Record Analyst in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CastleBranch full-time (More than a year)

    Pros

    The company cares about it's employees and has many programs to enhance the work environment. Goals/benchmarks are fair and attainable; simply get your assigned work completed and life is good here. Most managers/departments recognize their top performers and incentivize putting in that extra effort.

    Cons

    Very few notable cons. It is commonly known throughout all departments that customer/student support roles tend to be the most mentally and emotionally challenging and managers in these areas struggle to keep morale high.

    Advice to Management

    Listen to complaints about mid-level managers. While many complaints could be a result of an employee simply looking to justify their poor performance, the ones that are sourced from long term and top performing employees should be recognized. Some mid-level managers (particularly in CS/SS) are prone to favoritism and unprofessional practices. While this is a small percentage of managers (most are fantastic!), the ones who constantly have problems on their teams should have their position and standing evaluated. Perhaps provide more anonymous feedback opportunities for employees to give a better idea of which managers are not leading their teams effectively.

    CastleBranch Response

    Jan 6, 2016 – Director of HR

    Thank you for the feedback that you have provided. We are working on a plan for training for all mid level managers and hope to have that rolled out very soon.


Showing 105 of 105 reviews
Reset Filters