CastleBranch Reviews | Glassdoor

CastleBranch Reviews

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Found 128 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
57%
Recommend to a Friend
64%
Approve of CEO
CastleBranch CEO Brett Martin
Brett Martin
69 Ratings
  1. Helpful (2)

    "It's Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Order Fulfillment Specialist in Wilmington, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CastleBranch full-time for more than 2 years

    Pros

    Food trucks, ping pong tables, skee ball, free beer

    Cons

    Monotonous, impossible goals to hit consistently, no interaction with anyone

    CastleBranch2018-11-22

    CastleBranch Response

    November 29, 2018HR Assistant

    Thank you for your review. We appreciate you taking the time to post. Our goals and expectations for each role are constantly evolving, in order to continue to be challenging but achievable.

  2. "Good Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CastleBranch full-time

    Pros

    Flexible when needed, onsite gym, game room, lots of provided food

    Cons

    Pay and ability to move up

    CastleBranch2018-10-02

    CastleBranch Response

    October 4, 2018HR Assistant

    We love being able to add these fun perks into our workplace. Many of our positions here are on a tiered system which allows for growth in responsibility and compensation based on job specific goals.

  3. Helpful (4)

    "Decent Job, Less-Decent Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Data Analyst in Wilmington Beach, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CastleBranch full-time for more than 2 years

    Pros

    There are many positive aspects of working here. Everyone cites food truck, food days, etc. However, the social culture has improved greatly and the small size of the company means that everyone has a chance to interact with each other.

    Cons

    As previously given, management training, while continuously ongoing, is still falling a little flat. Additionally, I was placed in a department upon hire that I had not applied for, and felt misplaced for the duration of my employment when I had applied for a different position, albeit within a similar vein of the business. My primary experience was one of discomfort with being placed in the QA department when I had...

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    Advice to Management

    If I had to offer any advice, it would be to listen to your employees and try not to place them in departments and positions that they do not feel comfortable with being in.

    CastleBranch2018-07-23

    CastleBranch Response

    July 27, 2018HR Assistant

    Thank you for your candid feedback, we are working daily to enhance our culture and encourage cross functionality. At times we do get this wrong, and misplace a person. If we recognize that this has happened, we do attempt to shift the individual to another area if there are openings, ...

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  4. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CastleBranch full-time

    Pros

    Great perks. Food Trucks on site, Rec room, free beer on Wednesday. Gym Classes.

    Cons

    Behind the scenes conflict between departments

    CastleBranch2018-07-18

    CastleBranch Response

    July 27, 2018HR Assistant

    Glad you are enjoying all of the great things we provide every day for our team members. We recognized this as well, as a result we recently made some org changes. These changes better allow for collaboration between all departments.

  5. Helpful (1)

    "Okay work as data entry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at CastleBranch full-time

    Pros

    Fun campus that tries to compensate for demanding work

    Cons

    Training is poor and I hated how the management was on top of you wanting to know when you went to the bath room or took a break

    CastleBranch2018-07-10

    CastleBranch Response

    July 27, 2018HR Assistant

    We want to make our workplace a fun, inclusive, and productive environment. It is also fast paced. Our training is extensive, and often times overwhelming. Once released from training, we have achievable expectations of our team members to meet our client's needs. We measure off ...

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  6. Helpful (2)

    "Disapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at CastleBranch full-time

    Pros

    Air conditioning, elevator, break room, gym?

    Cons

    Reminded me of the show MTV Boiling Point(s), only the hidden cameras never popped out. Absolute nightmare.

    Advice to Management

    N/A. They're not open to advice.

    CastleBranch2018-07-26

    CastleBranch Response

    July 27, 2018HR Assistant

    We are sorry that you felt that management is not open to advice. We strive to have an open door environment where feedback is always appreciated.

  7. Helpful (3)

    "Record Review Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CastleBranch full-time

    Pros

    Insurance after 90 days, even if you're temporary. Your own desk area, although small. Drink cart on Wednesdays. Bagels/pastries on Mondays. Team building activities when computers go down. Monthly meetings. Monthly "bring your own condiment" food parties.

    Cons

    Where to begin? For one, the training is two weeks. The trainer I had was good, that isn't the problem. The problem was that they needed the training room before we were done with our two weeks, so we were moved to cubicles, and the trainer's desk was way on the other side of the operations floor. Making asking questions difficult. No one takes the time to get to know the temporary employees. Granted, I understand why,...

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    Advice to Management

    Change your policies to where former employees can come back, especially since you've changed the parameters of how to do the job anyway. Make sure everyone gets the mandatory two weeks training, uninterrupted. Don't hire tons of people during peak just to let 90% of them go during the off season.

    CastleBranch2018-01-10

    CastleBranch Response

    January 18, 2018HR Assistant

    Hi there thanks for your feedback. Would very much appreciate it if you reached out to me so I can chat with you about the role you were in and the possibility to rehire. We do not have a policy that says you cannot be re hired. We also do not hire temporary employees any more ...

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  8. "I enjoyed my time at CastleBranch"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Approves of CEO

    I worked at CastleBranch for more than 2 years

    Pros

    Friendly coworkers and upper management. The facilities are also very nice and offer a lot of areas to relax and take a break from work.

    Cons

    Quiet environment could be a con for some people.

    CastleBranch2017-12-22

    CastleBranch Response

    December 21, 2017Director of HR

    Thanks for taking the time to write this review we appreciate your comments

  9. Helpful (7)

    ""Metropolis" meets Background Screening"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CastleBranch full-time for more than 6 years

    Pros

    New-ish buildings (TekMountain's concept and layout is nice), decent health/dental benefits

    Cons

    The pay - the biggest contributing factor (aside from poor management and monotonous work). It's poverty level - even when you've poured 5+ years into the business without a decent raise. Also, CastleBranch tends to hire the bottom of the barrel of people. When you want to be professional & work with like-minded individuals, they'll hire people with little to no work ethic to fill a seat and boss around. You've heard...

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    Advice to Management

    Out with the old, in with the new. Let more qualified individuals lead the teams instead of keeping the same 4 under qualified women dictate the operations department. Fight to compensate those who deserve it rather than food days & office "perks".

    CastleBranch2018-01-11

    CastleBranch Response

    January 18, 2018Director of HR

    We appreciate your comments and we have taken great strides regarding comp in the past 12-18 months and recognize that there is still room for improvement. We do try to create balance for all with the added benefit of food days and office perks also, both are equally important.

  10. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I worked at CastleBranch

    Pros

    Lots of opportunity, fast-paced, lots of cool stuff to do other than work !

    Cons

    If you don't want to work hard and be a team player this is not the place for you.

    Advice to Management

    Don't feel you have to coddle the babies so much.

    CastleBranch2017-11-30

    CastleBranch Response

    December 9, 2017Director of HR

    Hello and thank you so much for your review. We very much appreciate the time you took to post here.

Found 128 reviews