Casual Male Retail Group Reviews | Glassdoor

Casual Male Retail Group Reviews

Updated April 19, 2017
102 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Casual Male Retail Group President, CEO, and Director David A. Levin
David A. Levin
58 Ratings

102 Employee Reviews

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Pros
  • They are the leading retailer for the big and tall customer (in 3 reviews)

  • Some great people working in the field (in 4 reviews)

Cons
  • Upper management sells you a dream about how much you can make with commission sales but it only pays off around fathers day and Christmas (in 11 reviews)

  • This company has so little faith in their CM employees, that they hire outside the company to run their DXL stores (in 7 reviews)

More Pros and Cons

  1. "Worst management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Casual Male Retail Group full-time (More than a year)

    Pros

    I had a lot of down time to binge watch Netflix shows since business is always slow.

    Cons

    Upper management sells you a dream about how much you can make with commission sales but it only pays off around fathers day and Christmas. Most stores also run with only 2 or 3 employees so we tend to work 12-13 hour days and/or 6 days a week but we still end up working 45 hours or so.

    Advice to Management

    Communicate better with your store team, reply to emails and keep staff informed about thing that are going on.


  2. "Exercise in frustration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Casual Male Retail Group (More than 5 years)

    Pros

    The people are wonderful to work with. Customers have very few shopping options. They appreciate the help and advice you give.

    Cons

    You're often working alone. Customers don't come in one at a time, it's usually in groups. Thankfully, most people are patient. If it weren't for the customers you would feel completely unappreciated.

    Advice to Management

    Get in touch with the day to day activities of the stores.


  3. "Good company in retail!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lone Tree, CO
    Former Employee - Anonymous Employee in Lone Tree, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Casual Male Retail Group full-time (More than a year)

    Pros

    I have to say I cannot speak on the company today but only when I was an employee in 2013,hopefully not much has changed since then. Pros quick advancement able to work good amount of hours learned sizing customers along with other life skills I use til this day(I worked here when I was a high school student).

    Cons

    Management could have been more appropriate and professional towards staff.

    Advice to Management

    Require more training and professionalism from store management.


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  5. "Asst Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, good hours, good training program, would recommend

    Cons

    depends on the store and individual management, pay scale needs reviewed


  6. "An okay place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Casual Male Retail Group full-time

    Pros

    Great management and overall good company.

    Cons

    On commission so very hard to work as a group. Company pins people against eachother.

    Advice to Management

    Commission doesn't work.


  7. Helpful (2)

    "Not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder
    Current Employee - Keyholder
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Commission on all sales in store and online in addition to base pay, 90% of the customers are wonderful. Vacation pay is available to full-time employees.

    Cons

    The CEO does not believe in offering raises, so the only chance of making more money is to change job titles.
    In-store commission lessened from 3% to 2.5% (which is down right petty).
    New restrictions on vacation pay make it very difficult to utilize (especially if you're in a smaller store).
    A lack of communication between stores and upper management leads to confusion as to policy and procedure.
    Lack of training leads to unprepared staff (this store has been through several managers, each of which has been less prepared then the last)
    Corporate's primary concerns lay with the new concept stores (DXL) and they have given-up any real support for the casual male store. (No replacement of damaged fixtures, lack of updating on obsolete technology)
    This lack of support leads to issues in placing orders, receiving payment on out-dated registers that barely work at the best of times and receiving any new product to sell to the guests.

    Advice to Management

    Listen to your stores and offer each of them the same level of support. Consider raising the percentage of commission if not implementing raises to entice employees to continue to work for your company.


  8. Helpful (1)

    "Minimal pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Easy work, laid back atmosphere

    Cons

    Not a lot of customers


  9. Helpful (3)

    "Do yourself a favor and avoid this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Arlington, VA
    Current Employee - Store Manager in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Casual Male Retail Group full-time (More than a year)

    Pros

    The customers tend to be great, with very few high maintenance guests. The hours are flexible and can offer a decent work/life balance when compared to other retail positions. Full time employees get vacation, sick leave, 401k, and health benefits.

    Cons

    The pay sucks. It used to be that you get a base pay and 3% commission. This year the lowered the commission to 2.5%. If you sell a suit jacket with 3 other items you get 5% on that sale. But since most guests come in to purchase "casual" clothes, hence the store's name, sell of these items tend to be few and far between. Usually it's an event purchase--a funeral, wedding and the like. Also if a guest returns an item, you lose the commission on that sale.
    Goals can be unobtainable and it's always the fault of the employees. People will come to your store and return items that they purchased from a DXL store or online and that will hurt your store's goals.
    People will return things they have worn or are past our 90 day return date and you will have to take them back because the company will not back you up.
    You will NEVER EVER get a raise, Period.
    All of the Casual Males will be closing and converted to DXLs. If you are a CM store manager, you will not be a DXL store manager. This company has so little faith in their CM employees, that they hire outside the company to run their DXL stores. If you are lucky, you will get to be a part time key holder or Asst. Manager if your really lucky.
    The company does not even bother to hide their disdain for their Casual Male employees. After being happy working there for over two years, I'm actively seeking employment elsewhere.

    Advice to Management

    Why bother giving you advice. It's clear that you have no faith in your employees. Not wasting my time.


  10. "Casual male"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Cypress, TX
    Current Employee - Key Holder in Cypress, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Casual Male Retail Group full-time

    Pros

    You get a Discount even in clearance items.

    Cons

    Pretty much every bad thing you can think of. Upper management blows as well. Job is full of dead ends and false opportunities. Don't believe anything they tell you. They absolutely do not care one bit about their employees. Worst company I have ever worked for. And that's saying a lot since I used to bathe dogs at petsmart

    Advice to Management

    Try actually giving a crap about your employees and pay attention to the ones who do what their supposed to. Try visiting all the stores in your region and not just the DXL stores. Maybe if y'all actually visited the casual male stores also, the employees would actually care to work hard and wouldn't feel just like sle pawn to the company. There's plenty of money to be made at casual male stores and not just DXL. I Know the store I work at in particular has ridiculously high potential. If only the upper management gave a crap...by the way my store is 9697. It's at the outlet mall in cypress Texas.


  11. Helpful (3)

    "Fine for temporary, then get out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Casual Male Retail Group full-time

    Pros

    Full time employees get a decent amount of vacation time, 401k, and average health, vision, dental insurance, good hours compared to most other retail jobs (not open on Thanksgiving, Christmas, or Easter). The company is still converting the casual males to Dxls so it must be doing okay from a business standpoint, and with them having pretty much cornered the market for big and tall men I don't see them going bankrupt anytime soon.

    Cons

    Upper management has convoluted ideas of how to sell. We are commission based, so you get a base rate then your commission on top. It used to be that we made 3% on every sale but they decreased it to 2.5% at the beginning of this year (2016) or 5% if you sell a "shoulder garment" (sport coat or suit jacket) plus 3 additional items. The reality is even the people that sell a high rate of shoulder garments are still taking a pay cut. They don't do raises, period. When the subject is broached they tell you to sell more. Not kidding. They say that they like to promote from within, but they will literally not allow you to apply for certain positions even with excellent sales numbers and time spent with the company and will hire outside for store manager positions in the DXL stores (they are the superstore versions that they are eventually converting all casual males to). They make promises of certain positions that they do not keep, promoted to DXL store manager as long as you do x, y, and z, even when you hold up your end. An excessive amount of redundant meetings and conference calls. They insist on a script that you use with every customer and you have to measure every customer. Realistically, we mostly have our regular customers that we can't ask when the last time they were in (corporate's new favorite catchphrase) because it's offensive that I spent an hour talking to them last week getting them ready for a wedding and now I'm acting like I don't remember them. Plus our guys for the most part DO NOT want you touching hem or measuring them. I'm a younger woman and most of them are too embarrassed to tell me what size they need at first, let alone me putting a measuring tape around them. When my regional manager comes in I've had at least 4 times I can remember specifically where my customers have left and called later on to check if she's still there because they're so annoyed by the selling style. They've compared it to pushy car salesmen.
    The other issue is that upper management does NOT have your back. When you get the inevetible jerkwad customer that wants to use multiple expired coupons or return worn merchandise that's over a year old (both expressly forbidden in store policy) and you call your RM to back you up on it, they will always, always, always tell you to accommodate the customer. Which makes you out to be the bad guy, takes away any authority you had, and costs you money. Your sales drop as a result, and then when you don't hit your sales goal it's all your fault. They track everyvmetric possible (nothing wrong with that) but they constantly change which ones they say are important. For a while all they cared about was conversion, then it was units per transaction, then it was net sales (the only thing that should matter in my book, if they're beating the goals then leave them alone and if it's not broke don't fix it), and now we're onto dollars per transaction. People have gotten reprimanded for coming in UNDER payroll when they were short handed and without a full staff or manager and the rm was unable to hire anyone for several months. There is constantly sungke coverage, so you are alone working in the store the majority of the time, which is extremely unsafe.

    Advice to Management

    Trust your employees to be able to gauge the customers and make informed decisions on how to talk/sell to them as individuals. Promote from within when possible. Obviously not every employee should be promoted, but they should be given equal opportunity to people not already with the company. Lack of raises and in fact cutting our pay and then saying if we want a raise then we should sell more is ludicrous and insulting.


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