Catamaran Reviews | Glassdoor

Catamaran Reviews

Updated April 4, 2017
239 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Mark A. Thierer
137 Ratings

239 Employee Reviews

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Pros
Cons
  • Work-life balance during busy season can be stressful (in 15 reviews)

  • long hours (typically 50 hours) (in 20 reviews)

More Pros and Cons

  1. "Member Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Lisle, IL
    Former Employee - Member Service Representative in Lisle, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Catamaran full-time (More than a year)

    Pros

    Great healthcare benefits. Fair pay.

    Cons

    Always very stressful days, even worse between January-March when there was mandatory overtime. Pay was decent but most of the time would nowhere near compensate for how stressful the work was. Employees who were good at their job were "rewarded" by getting trained in more areas and therefore took far more/more challenging phone calls than others. A lot of employees who had been there quite a while coasted along doing the bare minimum and got away with it.

    Advice to Management

    Don't let harder working employees feel like they're being punished for doing well and get more work than others. Even though you're recognizing their accomplishments you're also being unfair to them by doing so.


  2. "Best workplace environment and highly educated colleagues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Contracts Administrator in Schaumburg, IL
    Former Employee - Commercial Contracts Administrator in Schaumburg, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Catamaran full-time (Less than a year)

    Pros

    Highly talented colleagues who are willing to mentor new team members; fair compensation; location close to home

    Cons

    Catamaran was purchased by a subsidiary of UnitedHealth Group.

    Advice to Management

    Middle management and executive management could spend time meeting support staff


  3. "Pharmacy Benefits, Mismanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Schaumburg, IL
    Former Employee - Client Services Manager in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Catamaran full-time (More than 5 years)

    Pros

    Good pay, great bonus potential, flexible work arrangements

    Cons

    Terrible management, operational gridlock. Too much growth in a short period of time, and multiple mergers and acquisitions have made Catamaran (now Optum Rx) a difficult place to work. The focus used to be on service to the client and members, and has moved to increasing revenue at all costs (even if that means upsetting your clients). The culture of the company has become unrecognizable compared to what it once was. Lots of backstabbing, no accountability, poor management, and promotion of those who brown nose rather than exemplify true leadership skills.

    Advice to Management

    Quit berating employees and putting them on "performance improvement plans" as a way to get rid of people. Instead, develop your people and support them. Take ownership for the operational issues, don't use your employees as scapegoats.


  4. "Prior Authorization Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prior Authorization Technician in Las Vegas, NV
    Former Employee - Prior Authorization Technician in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Catamaran (More than a year)

    Pros

    Pay is decent
    Location is nice
    Clean building

    Cons

    HORRIBLE! There is such a high turnover because of how horrible this place is. They try to cram 6 weeks of "training" into 2-3. Force you to answer phone calls but give you no proper training or when asked for help given an attitude. Although it's supposedly busy, "leadership" & "management" have time to sit around and literally spy on you all day. Not allowed to use the bathroom for more than 5 minutes. No one truly cares about their members and cancel authorizations instead of following up. No one knows what they're doing which leads to frustrated and upset members and clients. You are only allowed to place a call on hold for 1 minute at a time but if someone asks to speak to a manager it's ok to leave them on hold for 45 minutes! Save yourself don't even apply. There's a reason why they're always hiring & require mandatory overtime. The only ones that stick around are desperate for a job.

    Advice to Management

    Better training!! Less micromanaging! If you have time to time how long "bathroom" breaks are you have time to take some phone calls! Worst place ever.


  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lisle, IL
    Former Employee - Anonymous Employee in Lisle, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Catamaran (More than a year)

    Pros

    The salary is competitive and a great work environment.

    Cons

    There have been many changes in management.

    Advice to Management

    Keep the lines of communication open.


  6. Helpful (3)

    "could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Carol Stream, IL
    Current Employee - Member Service Representative in Carol Stream, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Catamaran (More than a year)

    Pros

    set schedule, offered a 4 by 10 which is nice

    Cons

    mandatory overtime, favoritism amongst management


  7. Helpful (3)

    "Contractor to Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Lisle, IL
    Former Employee - Member Service Representative in Lisle, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Catamaran full-time (More than a year)

    Pros

    Availability to make additional money if wanted.

    Cons

    I have never been a person to let my personal life be a component of my job. However, people in this environment specifically the call center were very consumed with everyone else's business while I was there to complete my job. As a member service representative you are overworked and under appreciated. I came in as a contracted person through Aerotek and transitioned 4 months later to permanent the only advantage to this change was PTO.


  8. Helpful (1)

    "MSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services Representative in Salem, OR
    Former Employee - Member Services Representative in Salem, OR
    Doesn't Recommend

    I worked at Catamaran (More than a year)

    Pros

    Great people To Work With in call center environment

    Cons

    Benefits changed once they were bought out and not much room for advancement


  9. Helpful (4)

    "Lost sight of valuing employees during recent merger with OptumRx"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Schaumburg, IL
    Current Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Catamaran (More than a year)

    Pros

    Really nice people in my department. I have learned a lot from them, and have developed very good friendships. The work itself is fine. Fairly flexible schedule. Started out as a very positive, fun environment, but many people have left the department over the last 12 months. Overall rating would have been 4 or 5 stars less than two years ago.

    Cons

    Lost free generic prescription service when merger occurred. Benefits plan changed to very high deductible. No increase in pay when hired on from staffing agency. Very low increases at review every year. Pay is significantly lower than similar jobs that I've held in this industry. This was tolerable when the work environment and benefits were better. Quality of environment and employee satisfaction varies by department.

    Advice to Management

    Let go of your need to be right and listen/be accountable to feedback from employees. Start looking at what goes into the actual jobs we do on a daily basis - and the QUALITY of the work - instead of defining our value by a number on a monthly spreadsheet and comparing that number to the team average. Each member of the team has different duties, and it is not accurate to define one person according to a team average when that one person adhering to details to ensure correct results. The values promoted by the company are geared at marketing and clients - not at the employees.


  10. Helpful (1)

    "Member service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Benefits Member Services Representative in Orlando, FL
    Former Employee - Pharmacy Benefits Member Services Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Catamaran full-time (More than a year)

    Pros

    It use to be the overtime

    Cons

    There is no growth, pay is low, unorganized, they never back you up. It's like your a inmate in a prison


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