Cbeyond Reviews | Glassdoor

Cbeyond Reviews

Updated September 25, 2017
98 reviews

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3.0
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Cbeyond Chairman, President, and CEO Jim Geiger
Jim Geiger
54 Ratings

98 Employee Reviews

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Pros
  • Great work environment, great co workers, great break room/facilities (in 16 reviews)

  • Great place to utilized your skills and gain experience (in 15 reviews)

Cons
  • Long Hours and demanding goals that could be difficult to achieve (in 35 reviews)

  • days, door to door sales in burned out territories (in 13 reviews)

More Pros and Cons

  1. "Telecom Company"

    StarStarStarStarStar
    Former Employee - Network Manager in Atlanta, GA
    Former Employee - Network Manager in Atlanta, GA
    Doesn't Recommend

    I worked at Cbeyond full-time (More than 8 years)

    Pros

    Great start up company and ideals.

    Cons

    Bad contracts and support lowered product quality.


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cbeyond full-time

    Pros

    Built great work ethic, under a lot of pressure to succeed, was able to learn how to be comfortable with rejection.

    Cons

    Immature leadership, high school like atmosphere.

    Advice to Management

    Leadership needs to held to more professional standards.

  3. "Hard but worth it"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Cbeyond full-time

    Pros

    Training was insanely good.

    Cons

    Product was terrible. All kinds of errors with no one to help.

    Advice to Management

    Need much better customer service support.


  4. Helpful (1)

    "Good starter job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Diego, CA
    Former Employee - Sales Representative in San Diego, CA
    Positive Outlook
    No opinion of CEO

    I worked at Cbeyond full-time (Less than a year)

    Pros

    A good starter job. You'll learn the basics of sales. You'll be trained well, which will help you in future jobs. Stick it out for six months if you can. People see that on your resume you stayed for six months and are impressed if they know the company.

    Cons

    They use mind games and treat their managers and sales people poorly. It's not a healthy environment on many levels. That's part of their business model is to churn out sales people.


  5. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They allowed interns to have a lot of responsibility

    Cons

    They were bought out by Birch


  6. "Co-op"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Laid back environment and culture; 25 cent snack machines

    Cons

    Slow moving, working with some not so bright people

    Advice to Management

    Keep doing the internship program


  7. "Sales 101"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cbeyond (More than a year)

    Pros

    training, benefits, management, team building, commission

    Cons

    very cut throat environment, lots of micromanagement

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Cbeyond full-time (More than 10 years)

    Pros

    Training on the sales process, compensation (only to a certain level), and opportunity. Great leadership, rewards and contests and support among peers. Good experience provided in selling managed services, telecommunications and cloud services to the SMB business sector.

    Cons

    Turnover is definitely a Con. Turnover is popular among both sales people as well as manager, but not upper-level leadership. Confusion among the direction of the company and sales goals/focus was a common issue, especially between 2012 and 2014. The customer experience deteriorated during this time as well.

    Advice to Management

    Put strong leaders in place and compensate top performers better. Be sensitive when changing sales focus and stay consistent whenever possible. Provide better and more effective support systems for customer issues that arise to keep top sales talent from being weighted down with technical and support issues.


  9. "Right place, wrong time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Atlanta, GA
    Former Employee - Territory Sales Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great team environment, great managers who've earned their way up the ranks through their own hard work and skill development.

    Cons

    Management found out too late that the transactional sales model no longer applies in a relational market. The methods our managers taught us became outdated and the senior management was slow to respond to the changing marketplace.

    Advice to Management

    Move with the change


  10. Helpful (1)

    "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Dallas, TX
    Former Employee - Senior Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cbeyond (More than 3 years)

    Pros

    When it was Cbeyond everything was great. Great pay and wonderful, ever-expanding product/service offering with awesome customer care and implementation teams. The people were the best and probably the most significant factor in keeping me there for so long.

    Cons

    Birch acquired the company and reduced it to a shell of what it was. In the months prior to the acquisition I could feel it coming as cutbacks in customer care and implementation were slowly beginning to cause problems and my confidence in selling services.

    Advice to Management

    Re-evaluate the commoditized Internet market in Dallas and the way you treat your employees. Micromanagement will only drive your best people away.


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