Cbeyond Reviews | Glassdoor

Cbeyond Reviews

Updated July 20, 2017
396 reviews

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396 Employee Reviews

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Pros
  • Training is good for fresh out of school entry-level sales reps (in 24 reviews)

  • Great work environment, great co workers, great break room/facilities (in 16 reviews)

Cons
  • Long Hours and demanding goals that could be difficult to achieve (in 35 reviews)

  • days, door to door sales in burned out territories (in 13 reviews)

More Pros and Cons

  1. "Sales Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    Pros

    great training and good comp plan

    Cons

    bad middle management, high churn rate


  2. Helpful (1)

    "RUN AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Cbeyond full-time (More than 5 years)

    Pros

    Good comp plan when it was run by a great mgr. She had contests, team morale meetings. People flowed well.

    Cons

    Great mgr got transferred to another dept. They brought in a snake of a hatchet man whose background was in marketing-poor people skills and he let the africans take over the dept and run the good people out. Morale stunk, productivity down and he and a female mgr told reps to withhold churns til after the first of the month if they were close to not keeping with their max churn number.

    Advice to Management

    Stop running your good people off with your micro managing!

  3. "Right place, wrong time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Sales Representative in Atlanta, GA
    Former Employee - Territory Sales Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great team environment, great managers who've earned their way up the ranks through their own hard work and skill development.

    Cons

    Management found out too late that the transactional sales model no longer applies in a relational market. The methods our managers taught us became outdated and the senior management was slow to respond to the changing marketplace.

    Advice to Management

    Move with the change


  4. Helpful (1)

    "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Dallas, TX
    Former Employee - Senior Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cbeyond (More than 3 years)

    Pros

    When it was Cbeyond everything was great. Great pay and wonderful, ever-expanding product/service offering with awesome customer care and implementation teams. The people were the best and probably the most significant factor in keeping me there for so long.

    Cons

    Birch acquired the company and reduced it to a shell of what it was. In the months prior to the acquisition I could feel it coming as cutbacks in customer care and implementation were slowly beginning to cause problems and my confidence in selling services.

    Advice to Management

    Re-evaluate the commoditized Internet market in Dallas and the way you treat your employees. Micromanagement will only drive your best people away.


  5. "Great Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Atlanta, GA
    Former Employee - Intern in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people, great pay for an internship, excellent office

    Cons

    Some executive mismanagement. A little hands off which led to some issues.


  6. "An Experience to Remember!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Outside Sales Executive (7 Months) in Gardena, CA
    Former Employee - Outside Sales Executive (7 Months) in Gardena, CA
    Negative Outlook

    Pros

    This company will teach you a lot about sales. It will teach you how to hunt and close! It will teach you how to be accountable, organized and extremely skilled. The daily meetings and B2B to 50-70 businesses were over kill, but they really did make you learn more to be the best you could be. it taught me a lot and I am grateful for the experience.

    Cons

    long hours, horrible business ethics, sales is sales….but doing anything to get a deal done in a tacky way just didn't feel right.


  7. "Vice President, Fiber and Administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Fiber and Administration in Atlanta, GA
    Former Employee - Vice President, Fiber and Administration in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Cbeyond (More than 10 years)

    Pros

    formerly a great enabling environment for upwardly mobile employees

    Cons

    difficult time during last year due to business uncertainty

  8. "Great place to work at when it was Cbeyond"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate Team in Atlanta, GA
    Former Employee - Customer Advocate Team in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Cbeyond full-time (More than 8 years)

    Pros

    Great upper management, great potential for growth, SLT was great

    Cons

    Was bought out by Birch


  9. "territory Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Anaheim, CA
    Former Employee - Anonymous Employee in Anaheim, CA
    Recommends
    Negative Outlook

    I worked at Cbeyond full-time (More than a year)

    Pros

    learning how to sale, learn rejection, and how to work hard

    Cons

    long hours, micromanaging, and low salary


  10. "Tough, has problems, but good entry and good exp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Representative in San Diego, CA
    Current Employee - Territory Sales Representative in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cbeyond full-time (More than a year)

    Pros

    Young environment, solid training courses and continued development. Potential to move up in organization. Not a bad industry to start in and next tier jobs have easy ability to generate 100k on. Once you have your pipeline up and running after 8 months or so the job becomes very easy. You can minimally work and still produce.

    Cons

    Management young and inexperience. Burn and turn, hire, grind, and fire sales model. Demand long hours for success and promotion (at least initially). Big favorites game for promotions, house deals go to manager favorites. Gotta drink the cool-aide to move up.

    Advice to Management

    Its a tough industry so while the burn and turn sucks for the employee I think it is the best option for the company. Now that they are moving into more advanced products maybe they can begin to turn away from that model.


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