CeX Webuy Entertainment Reviews | Glassdoor

CeX Webuy Entertainment Reviews

Updated September 20, 2017
190 reviews

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3.5
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Robert Dudani
78 Ratings

190 Employee Reviews

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Pros
  • 15% staff discount in stores globally (in 20 reviews)

  • Flexible hours, no dress code, all tech all the time, very down to earth in store coworkers (in 10 reviews)

Cons
More Pros and Cons

  1. "Being my first job i have had it was a great experience, and i got a lot out of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Hayward, CA
    Former Employee - Supervisor in Hayward, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CeX Webuy Entertainment full-time (More than a year)

    Pros

    Great employees
    Freedom to be yourself
    Flexible hours
    Great experience
    You can learn a lot of programs from Xp-10
    Os Lion- Osx Sierra

    Cons

    Poor training
    Personally i went through 4 regional managers in 1 year either being fired or quitting
    High employee turn over


  2. "Cex Webuy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Astoria, NY
    Former Employee - Store Manager in Astoria, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CeX Webuy Entertainment full-time (Less than a year)

    Pros

    I loved my customers, they brought entertainment to my day.

    Cons

    Upper management is indecisive. Management training is squeezed, 12 weeks of learning in 10 days, un-realistic goals, aggressive atmosphere, customer service was not top priority,

    Advice to Management

    Stop with the constant turn over. If you hand a store to some one after 2 weeks of training dont expect a turn around in one week. Management doesnt listen to employees start giving them the tools and assets they need. This company is going to fail, I have worked and watchd many places succeed during my tenure in other companies but with the organization that you guys have I can tell you now this will fail, your business structure is not uniformed, everyone who spoke to me wanted the store a different way. Consistency goes a long way people, Hr is great but when you go to a support level only a few know how to run a company. The work enviroment is all favortism

  3. "Job was fun and rewarding until"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CeX Webuy Entertainment full-time

    Pros

    Being around electronics and testing out gaming systems

    Cons

    UPPER MANAGEMENT NEVER LISTENS TO ANYONE THAT ISN'T EXCATLY LIKE THEM

    Advice to Management

    Try listening to your emplyees when it comes to people in the area. Something that works in london doesn't always work in the states


  4. "Unorganized and Disconnected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CeX Webuy Entertainment full-time (More than a year)

    Pros

    Travel opportunities and lax dresscode

    Cons

    Poor pay, little to no benefits, disconnect between US and all other locations. No universal training so each store was different and each manager did things their own way, Lead to frequent merchandise issues and tons of customer service issues that staff were unable to solve due to tight return/exchange policy.

    Advice to Management

    Create a training team that goes through each region so testing and service are well rounded. Stop using ADP for insurance. They are a cheap solution that leads to subpar benefits. Keep in mind minimum wage is higher in other areas. $15/hr is great for some east coasters but west coast thats the minimum and makes managers cranky.


  5. Helpful (1)

    "Great place to work if you're desperate with no other options I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Berkeley, CA
    Former Employee - Supervisor in Berkeley, CA
    Doesn't Recommend
    Negative Outlook

    I worked at CeX Webuy Entertainment (More than a year)

    Pros

    -A paycheck ( even if it's significantly less than you should be making for this line of work)
    -Staff discount of 15%
    -If your lucky some cool people to work with
    - Company will give you free chocolates or cheap sparkling wine ( non-vegetarian) for Christmas
    -Experience handling incredibly stressful situations which is sure to come in handy later on in life.
    - vision health and dental insurance provided your full-time worker at one of the enrollment periods.
     -Vacation days and sick days based on your hours

    Cons

    - very little training
    - getting promotions without getting raises or having the it be a 25- 50¢ bump
    - having a rotating staff of management because nobody will stay
    - being asked to do more than your pay level but not being compensated for it
    - being told to multitask even though we do not multitask, the correct terminology would be parallel tasking & when one dose parallel tasking each task the individual does they do at a lower competency level that if they were doing it by itself. It is not an effective use of time, and often leads to mistakes.
    - Being told to accomplish numerous things in the day when you don't have the staff, time or the resources available to do them, and then having uper management be upset that they're not done on time.
    - having to work with sexist and homophobic customers on a weekly basis
    -Having to deal with people who want to sell items that are wet with mysterious liquids, had used condoms shoved inside them, are covered in blood, or appears that they might've been stolen.
    - mentally ill people wandering around in the store for hours on end and not being able to get them to leave.
    -Constantly being given platitudes when you ask for help but nothing constructive
    - no cash bonuses or monetary rewards for hard work, instead pizzas are given out without any regard to dietary positions or restriction.

    Advice to Management

    Treat your employees better, pay your store managers a decent salary and understand that when someone is on salary they are not on call twenty four seven,they are still allowed to and expected to have lives of their own outside of work this is healthy and important. Offer actual incentives so that your level ones want to move up through the ranks to become managers, by incentives I don't mean additional hours. Random acts of appreciation given the high levels of stress of this job would also be a good tactic to use to better retain staff.


  6. "It's a good start up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berkeley, CA
    Current Employee - Anonymous Employee in Berkeley, CA
    Recommends
    Positive Outlook

    I have been working at CeX Webuy Entertainment full-time (More than 3 years)

    Pros

    Ability to move up
    Flexible schedules
    Company paid travels
    Customer service oriented

    Cons

    High staff turnover
    High work volume
    Resources can be low


  7. "The worst run company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CeX Webuy Entertainment (More than a year)

    Pros

    People were the only real Pros , there were other small perks, No uniform, occasional free food.

    Cons

    Company has a great business model run so badly I fear they will shut down soon. Read all the other reviews on Glassdoor and you will see its not just me. There was about a 6 month period where it looked like it was going to turn around training was happening we were actually seeing area manager like 2 times a week and we were actually moving in a great direction, but the area manager and 4 store managers walked out (all our area store managers) on the same day. Red flag to corporate no just another example of apathy. The company knowingly breaks local rules and is now just mismanaged by inexperienced and woefully untrained managers. The new management is lost and the big boss in Seattle is absent or just doesn't care.Perfect and classic set up bosses are 6,000 miles away and this guy can say or do what ever he wants they don't know better and honestly probably could care less as well.

    Advice to Management

    Look to the constant issue and how does the director for the US market live in England? Saw him once in a year. for 10 minutes while he waited for our area manager. Get an LP manager in USA! and how long can you ignore the biggest issue you have? Six years is long enough isn't it?

  8. Helpful (2)

    "Crash Course in Disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Relaxed dress code. Opportunity to work with and learn about new gadgets.

    Cons

    Lack of communication. High demand for low pay. High stress environment. Little job security. Poor working conditions. Poor training programs.

    Advice to Management

    Improve communication with employees and upper management. Increase training support


  9. Helpful (3)

    "Poorly run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate in Berkeley, CA
    Former Employee - Retail Associate in Berkeley, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Commute time to work was acceptable.
    Easy to get "ahead" of other employees when they don't know what a work ethic is.
    Eyes opened quick enough to not waste more time there than I did.

    Cons

    Items that are obviously stolen are bought and resold to others.
    Due diligence is not on the top of the list for employees or management.
    (Illegally) refuses to reimburse victims their money paid for clearly defective items bought (at least back then).


  10. Helpful (3)

    "Horrible company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at CeX Webuy Entertainment full-time (More than a year)

    Pros

    I met a lot of interesting and great people while working here. We all worked closely so we had a strong bond. Made for great teambuilding. It was a great job to work while I was in school. Sometimes I would look forward to working a closing shift on a saturday and going out for drinks with colleagues afterwards.

    It definitely improved my customer service skills and social skills, which I'm very happy about.

    Cons

    Upper management does not care about their employees at all. You are expendable. It's a boy's club. If you don't drink the kool aid, they will have a vendetta against you.

    Lack of work-life balance. We'd stay hours past our scheduled times to close up shop because we were constantly shortsaffed and did not receive help from upper management/corporate.

    Upper management would come in and belittle us and tell us everything we were doing wrong. It did more harm than good. It was demoralizing. It made a lot of people bitter and resentful. There was a HUGE disconnect between how day-to-day operations went in store vs. how management thought things should have been run. They never seemed to listen to what we felt would be best.


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