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Celadon Trucking Services

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Celadon Trucking Services

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Celadon Trucking Services Customer Service Representative Reviews

Updated Aug 13, 2021

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Found 9 of over 317 reviews

3.0
2%
Recommend to a Friend
10%
Approve of CEO
Celadon Trucking Services CEO and Director Paul Svindland (no image)
Paul Svindland
4 Ratings

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  1. 5.0
    Former Employee

    Too bad

    Aug 13, 2021 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great things there great work life balance loved my c o workers was like family

    Cons

    The management was awful most of the time they lied to USA majority of the time

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  2. 3.0
    Former Employee

    Sad to see company go down

    Jan 2, 2020 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    the schedule was a good fit for me

    Cons

    upper management was very a big micro-manager

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  3. 3.0
    Former Employee, more than 1 year

    Great place to learn

    Nov 5, 2019 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Gain a ton of knowledge about the industry and you will work with great people that treat you like family.

    Cons

    Very low pay, no time off for your first year, high stress.

    1 person found this review helpful
  4. 3.0
    Former Employee, more than 3 years

    Customer Service Representative

    Jan 6, 2020 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good customer base and location

    Cons

    Business is now closed 2019

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  5. 2.0
    Former Employee, more than 10 years

    I enjoyed my work

    Dec 14, 2019 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay,good co workers, and location

    Cons

    Company closed it's doors, filed bankruptcy

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  6. 4.0
    Current Employee, more than 1 year

    Functionally Employed

    Sep 4, 2014 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Mangers are easy to talk with. No Micro-Managers. Co-workers are respectful, have a sense of humor, and try to help each other accomplish goals. I like the people I work with. Within the confines of the company culture and strange rules mangers try to help employees do their jobs better.

    Cons

    "Too many Chiefs not enough Indians." Projects being dictated by unqualified and unskilled people. Waffling by management on projects because they don't want to take responsibility. The ticketing system is from the late 80's and needs to be updated. Nepotism is never a good idea. Environment is too loud and distracting.

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    2 people found this review helpful
  7. 4.0
    Current Employee, less than 1 year

    Resume Builder

    Sep 9, 2014 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great for entry level positions - Great Culture, Employees don't take themselves too seriously - High level of responsibility with little micro management - Advancement opportunities for those who qualify

    Cons

    Celadon is great for recent college graduates who want experience. New hires are given a workload that usually causes moderate work/life balance issues. Generally speaking, if you haven't advanced in your role at Celadon within in 2 years, it is time to look elsewhere. The experience you will have gained at Celadon from working those 2 years will look great on your resume and usually land you a salary that would take you 3 - 5 years at Celadon to acquire. Celadon does pride itself on internal advancement, however you will need to know the right people. If you are in good with upper management you will see advancement. I wouldn't say it is necessarily nepotism as this involves hiring family, they hire friends and pay them more (much more) than they would any other employee. I would prefer my work to speak for itself. The management team at Celadon generally has no management experience, they are usually given the position because a manager leaves the company, which creates many unintended consequences. Upper management provides all the ideas to the managers. If the managers don't blindfully follow Upper Management they are let go because, "They did not fit in with the company culture." Customer Service turns over employees at an astonishing rate. If a Customer Service employee submits their 2 weeks notice, they are instantly walked off the floor. Be careful who you share ideas with as that idea might be presented by a higher up at their next meeting.

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    2 people found this review helpful
  8. 3.0
    Former Employee, more than 5 years

    I would not work there now

    Aug 3, 2019 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice people to work with decent salary

    Cons

    benefits are pricey but offered, upper management has no clue what happens on the floor

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  9. 1.0
    Former Employee

    Horrible

    May 9, 2019 - Customer Service Representative in Indianapolis, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay and laid back atmosphere....cafe

    Cons

    Manager do not care about their co-workers.

    Continue reading
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