Cellular Sales Reviews in Charlotte, NC | Glassdoor

Cellular Sales Charlotte Reviews

12 reviews

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Charlotte, NC

2.5
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Cellular Sales Founder & CEO Dane Scism
Dane Scism
5 Ratings

12 Employee Reviews

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Pros
  • Flexible schedule and great work family (in 98 reviews)

  • Unlimited income potential with flexible hours where you can actually have a work/life balance (in 36 reviews)

Cons
  • Long hours with no paid time off or vacation (in 28 reviews)

  • 100% commission is not for everyone (in 65 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good money to be made"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant in Charlotte, NC
    Former Employee - Wireless Sales Consultant in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cellular Sales full-time (More than a year)

    Pros

    Great commission structure, great money to be made, Very flexible schedule

    Cons

    No room for advancement, favoritism is strong throughout the company, chargebacks, shady business practices

    Advice to Management

    Stop with the favoritism among employees.


  2. Helpful (4)

    "Decent opportunity with major drawbacks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    Pros

    - Flexibility
    - incentive to go beyond minimum sales requirements
    - Fair (not great) reward system
    - People you work with (usually)
    - Access to network systems to help troubleshoot

    Cons

    - poor pay for hours if business is slow
    - commission only
    - incredibly unfair return policy

    Advice to Management

    Fix the return policy. returned devices come out of commission checks, which bites because some people don't ever give you a chance to find a solution for them and don't understand that this isn't Verizon - we are working as a retailer for commission


  3. Helpful (5)

    "Don't do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Former Employee - Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none- there are no pros

    Cons

    100% commission- deactivation penalties- travel to different stores everyday- different shifts each day- no weekends off


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  5. Helpful (1)

    "My view"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Dealer in Charlotte, NC
    Former Employee - Independent Dealer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Cellular Sales full-time (More than a year)

    Pros

    Having uncapped income potential is wonderful. Noone is putting a number on your time

    Cons

    Upper management don't take care of their employers

    Advice to Management

    none


  6. Helpful (3)

    "Good Beginning Sales Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Sales Consultant in Charlotte, NC
    Current Employee - Wireless Sales Consultant in Charlotte, NC
    Positive Outlook
    No opinion of CEO

    I have been working at Cellular Sales (More than 3 years)

    Pros

    Flexible with hours, opportunities for outside sales and uncapped commission structure. Helpful environment with local management team. Works at more than one location.

    Cons

    If you don't like to travel around your area, don't apply as you do work at more than one location. Harsh chargeback structure. Changing away from the customer focused approach is currently affecting sales.

    Advice to Management

    Don't change to charging fees for transactions that wouldn't have such elsewhere. Adjust chargeback structure. Do more local advertising to help compete in this current changing market.


  7. "Best job I could ask for. Flexible hours, work with great people, make great money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nc/SC Account Manager in Charlotte, NC
    Current Employee - Nc/SC Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cellular Sales full-time (More than a year)

    Pros

    Great money ($13k/month on a good month, $6k/month on a bad month). Full benefits, flexible hours, great co-workers, recognition for excellent performance, high-end managers are very hands-on, very little mico-managing and a lot of freedom.

    Cons

    Bit more travel than I prefer sometimes, but it's really no big deal. Worth the money.

    Advice to Management

    Work-life management is easy here. I made 13k after bonus and spiffs in December and only worked 19 shifts. Pretty good stuff. Upper-management is always just a phone call away and are always very helpful. We treat every customer "like mom".


  8. "awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Former Employee - Account Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    none none at all
    long hours and you are way underpaid
    managers work same hours and never on same shift

    Cons

    100% commission
    long hours
    deactivation s= money taken away from you
    unless you are in the "in" crowd you dont get a good schedule
    work at 8 different locations and not paid for travel


  9. Helpful (1)

    "not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cellular Sales Representative in Charlotte, NC
    Current Employee - Cellular Sales Representative in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cellular Sales full-time (Less than a year)

    Pros

    getting to use phones that are supposed to get sold

    Cons

    everything about this job is crooked and terrible

    Advice to Management

    they don't need my advice, they make too much money to care


  10. Helpful (5)

    "Horrible place to work, do not be fooled by all the amazing 5-star reviews, they are all fakes posted by the recruiters."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Charlotte, NC
    Current Employee - Sales Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cellular Sales full-time

    Pros

    More freedom than most jobs. But the freedom comes with a very high cost.

    Cons

    100% commission pay structure with employees absorbing 100% of company losses.

    This means:

    -You may go to work, and spend the entire day dealing with stressful customer service problems, and not get paid a penny for your work. The stores are scattered from Concord all the way down to Rock Hill, so you may spend an hour or more driving around in one day, to do free work.

    -If you sell a phone, the commission may be $50-$100. If the customer stops paying their bill or cancels their service within 6 months of the sale, you lose the original commission, plus half of the full cost of the phone. Here is an example: you sell an iPhone and get paid $50. 6 months later, you could lose $280. These are called "de-acts" and they are a huge problem. They can turn your $3000 monthly check into a pathetic $10 per hour job. Save yourself the stress and go work at McDonalds.

    -While you are paid ONLY to sell phones, there are several other tasks that you are required to complete, such as scanning inventory daily, stocking shelves, shipping unsold products back, fulfilling insurance claims, taking bill payments, troubleshooting broken phones and idiot customer errors, and cleaning the store. Again, you do not get paid for any of this. You may go to work, do plenty of work, and make zilch that day.

    -Trainings and meetings. There are usually at least 1 or 2 unpaid, 7am meetings per month. The locations vary, but regardless of where the meeting is going to be, or how inconvenient the timing is, you are required to attend. These are absolutely useless, waste of time, "punishment" sessions for not hitting arbitrary sales goals. Did I mention unpaid? You will wake up at 5am to spend an hour driving to a useless 7am meeting that you aren't paid to be at. The meeting will take an hour of your life that you will never get back. Then, you will proceed to go to your shift, whenever/wherever that may be. You might have to be at a 7am meeting at concord and then have to be in Rock Hill at noon and work till 8 or 9pm. Travel/gas/time is unpaid.

    -Employees pay for missing/lost/stolen inventory at full retail value. You read that correct. If you are at work, and a phone somehow goes missing, the FULL RETAIL cost is taken out of your pay check. For an iPhone, that could be nearly a thousand dollars in one pop. For a typical otterbox case, that is about 50 bucks. Missing inventory charges are a HUGE issue, just like "de-acts" are.

    -You are expected to be on call via your personal cell phone and email pretty much 24/7. It's your day off? Too bad. You got off work at 5pm and now it's 8 and an issue came up? Tough luck. If someone, whether it's a coworker or a customer, calls or emails, you are expected to answer ASAP. Keep in mind, you are not paid for this. You only get paid when a customer purchases something directly from you. Customers and coworkers all have access to your personal cell phone number. Your personal cell phone number goes on every receipt to every one of your customers, so when they have an issue, they go straight to you, whether you're at work or not.

    -Lockouts and held checks. If anything at all is wrong with paperwork, deposits, anything, you will be "locked out". This means that your sales account is locked and you can't sell (ie make money) until you get it unlocked. Getting it unlocked may take a few minutes or a few days. In the mean time, you're supposed to keep working your shift, FOR FREE!!!! Also, if any items aren't turn back in on time, they will hold your check until the receive the items. Checks are given out once a month and it isn't unheard of to have to wait an extra week or two to get it due to stupid technicalities.

    The company will nickel and dime your checks with deacts and missing inventory charges. Customers will treat you like crap. Management will expect you to bend over backwards for them for free. If you complain about any of these things they will say you aren't a team player. Anyone with an ounce of common sense should keep looking for a better job and only accept this one if absolutely desperate.

    The turn over rate is horrible. Just about everyone working here is looking for new jobs constantly. That's why they are always hiring. Don't be fooled, they will tell you that you will make 40-50k per year here. They will tell you it's an amazing opportunity. They will tell you that getting in is tough. These are all lies. Commissions keep decreasing, and theft and deductions are rampant. They'll hire anyone that knows how to tie a tie.

    By the way - there is a 2 month delay on pay checks. So, if you start in say January, your first check isn't until March. Whatever is left of it anyway.

    Advice to Management

    Address the issues mentioned in the cons section. Until you do so, your employee base is going to keep bleeding out. If you spent a fraction of the effort addressing all the reasons that reps leave that you spend on recruiting new ones, the company would be multiple times better off. You would think this is common sense, but after seeing it first hand... I'm shocked.


  11. Helpful (1)

    "It's a two faced company that can't seem to find the even ground to be on"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Charlotte, NC
    Current Employee - Sales Representative in Charlotte, NC
    Doesn't Recommend

    Pros

    Flexibility to take off work. Good business plan from the top

    Cons

    100% Commission in a Customer Service position. Too many internal problems that make it completely undesirable to work compared to what else is out there for a Sales Person

    Advice to Management

    Nothing to Say, because it wouldn't matter. It's a dying business plan and needs help



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