Cengage "upper management" Reviews | Glassdoor

Cengage Employee Reviews about "upper management"

Updated Jul 26, 2019

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3.9
76%
Recommend to a Friend
87%
Approve of CEO
Pros
Cons
  • "In some cases, they even created "new positions" for people who were personal friends with upper management(in 73 reviews)

  • "To many reorgs when company numbers aren't met(in 37 reviews)

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Reviews about "upper management"

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  1. Helpful (4)

    "working at NGL--Cengage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Bear River City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cengage full-time for more than 3 years

    Pros

    My immediate manager is absolutely top notch. Great place to work. The upper management is eager to listen to our perspective as boots on the ground workers.

    Cons

    Salaries for virtually all sales reps is embarrassingly low.

    Advice to Management

    Continue to create great place to work with hands off, trusting culture. Most sales reps have worked for a number of other companies, and are so pleased to finally have this culture of trust and respect. But most sales reps. are frustrated with such low pay.

    Cengage2019-07-26
  2. Helpful (8)

    "Lots of politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 
    Doesn't Recommend
    Negative Outlook

    I worked at Cengage full-time for more than 5 years

    Pros

    There are great benefits such as the company car, working from home, working with great people

    Cons

    Lack of transparency with upper management, changes are sudden and often.

    Cengage2019-05-07
  3. Helpful (4)

    "previous employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Learning Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cengage full-time for more than 3 years

    Pros

    Scheduling flexibility, car package, 401k matching to 4%

    Cons

    Upper management out of touch, constant turnover, preach impact in higher education but bottom line is all that matters

    Cengage2019-04-24
  4. Helpful (1)

    "Company Rising from Chapter 11 Ashes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Digital Solutions Coordinator in Farmington Hills, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cengage full-time for more than a year

    Pros

    Great company culture and people. At the Farmington Hills, MI office (mainly a Gale campus) has positive people and employees who have been with the company for a long time (20 or even 30+ years in some cases)! This is great to see as a first job out of college. CEO and upper management have a positive goal that radiates throughout the company. Company mission is clear with the rise of Cengage Unlimited. ... Cengage declared Chapter 11 in 2013, but that history feels like ages ago. Higher ups have done a fantastic job putting this behind them and plowing forward with a dedicated focus on Education and company culture. In my customer service position, the customers I assist are K-12 school districts and admins. I couldn't ask for a better, and more kinder, customer base that is focused on the improvement of their students education! Good benefits too: 2 weeks of vacation initially, with 3 weeks after two years of service, and 4 weeks after six years of service. 6 sick days, plus floating holidays (varies 2-3 by year). 12 weeks fully paid parental leave regardless of sex.

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    Cons

    Within my work circle (customer service) some have been in the same position for many years (10+ in some cases). This has led to a decline in workmanship and quality of service. Although the company has improved career direction, more needs to be done to motivate employees. A lot of silos within the organization with too many "VPs" of this and that. This causes confusion and headaches within the organization... and slows down customer vitality.

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    Advice to Management

    More needs to be done to motivate employees to expand their career options in the company. Break down the silos within the organization and trees of multiple managers.

    Cengage2019-03-23
  5. Helpful (28)

    "Going downhill when I left, now even worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Learning Designer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cengage full-time for more than 8 years

    Pros

    My team was the best thing about the job. From the production assistants to content developers/learning designers to marketing, most of the people who had individual contributor roles were dedicated, hard-working, and collaborative. There was a sense of camaraderie and we really pulled for one another. Work-life balance was easy to maintain. There were a lot of opportunities to WFH and, depending on your... location/role, flexibility. The last good thing was being able to interact with professors. Hearing first-hand about what's going on in the classroom, and giving them a chance to express and discuss the challenges they faced was incredible. So many people go into the industry wanting to make professors' lives easier and have a tangible impact on students. Their passion and enthusiasm for teaching was a huge source of motivation and really made me want to create something they'd find valuable.

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    Cons

    Too many to fully list: - No coherent vision from ELT. Priorities were constantly shifting with little explanation beyond "we think this makes sense." - Constant reorgs. So many smart, talented, dedicated people have been unceremoniously dumped that it's hard to fathom how things are still running. - Rampant favoritism. Certainly in terms of promotion and retention, but also when it came to greenlighting... and funding projects. The company has probably wasted a small fortune building poorly-designed products that nobody wants to use. By the time those dismal sales figures roll in, that person has already been promoted and it's somebody else's mess to clean up (usually by ditching the product). - Unwillingness to dedicate resources to executing on product ideas. Even when projects are funded, there's a constant scaling-back through all phases of development, such that what's released doesn't actually address the original needs that were described. - Creating needless bureaucratic bottlenecks. Look, if you say "too many teams are doing XYZ, from now on all XYZ activities need to flow through the XYZ team," then you better staff that team appropriately. There's a proliferation of narrowly-focused teams that add no value and suck up time and resources that could be better deployed. - Upper management is arrogant, dismissive, and unprofessional.

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    Advice to Management

    Honestly, why bother? Management is an echo chamber filled with dubious promotions and a horrible track record. Maybe if you had some criteria for identifying and developing talent, management wouldn't be filled with people who either got on the good side of someone important or failed at one of your competitors. I mean, seriously, it was a running joke that the easiest way to get promoted was to leave, fail... somewhere else, and get rehired at Cengage.

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    Cengage2019-02-03
  6. Helpful (12)

    "Good company, some bad apples"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - District Manager in Independence, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cengage full-time for more than 5 years

    Pros

    Work-life balance was nice. For the most part, you are given the ability to "leave your work at the office," and maintain some free time outside of work. There are plenty of good people working there and the work is rewarding.

    Cons

    Favoritism is a major problem. Several undeserving employees were given every opportunity despite falling short of expectations. In some cases, they even created "new positions" for people who were personal friends with upper management. Meanwhile, many hard-working and highly successful employees were treated very poorly and their career goals were ignored, simply because they didn't have personal relationships... with the "right people." They don't always value results, good ideas, or smart people. Instead, they too often value "yes men," who play the part, even if they don't produce. Double-standards are a major problem as well. Again, if you happen to be friends with the right people. you can get away with behavior that would never be accept from those who are not personal friends with those making decisions. This creates a culture of resentment and hopelessness for those on the wrong side of these double standards.

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    Advice to Management

    Apply the rules equally and fairly across the organization. Show your employees that results, not personal relationships with management, are valued.

    Cengage2019-01-14
  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Cengage full-time

    Pros

    Benefits are real good and upper management is positive

    Cons

    Supervisor lacks experience in his role

    Cengage2018-10-04
  8. "Manager, Content Delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager Content Delivery 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cengage full-time for more than 5 years

    Pros

    Great Opportunity to make a difference in the publishing industry being ahead of the curve in innovation and ed-tech ideology. Communication from Upper Management is consistent and ongoing.

    Cons

    Always feels like there is a transition is going on

    Cengage2018-03-28
  9. Helpful (2)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cengage full-time

    Pros

    Lots of great people to work with that have a passion for what they do.

    Cons

    Constant change and little time is given to new initiatives to see if they will work. Shifting of upper management as well as titles for positions is frequent.

    Cengage2018-02-12
  10. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cengage full-time for more than 5 years

    Pros

    Salary is ok, bonus never happens

    Cons

    Upper management needs to weed out the non performers

    Cengage2018-02-02
Found 91 reviews