Cenlar Reviews | Glassdoor

Cenlar Reviews

Updated September 12, 2017
105 reviews

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2.2
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Gregory S. Tornquist
40 Ratings

105 Employee Reviews

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Pros
  • Great benefits (medical/dental, 401k, stock options) (in 6 reviews)

  • Decent pay, possibly a bonus at the end of the year, if you are lucky you might get a better schedule than the trainees after you (in 6 reviews)

Cons
  • No work life balance and overworked (in 8 reviews)

  • Advancement is tough because no one wants to see you pass them (in 9 reviews)

More Pros and Cons

  1. Helpful (1)

    "This company is still working through some"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Cenlar full-time

    Pros

    The pay was excellent for those that have the experience in mortgage servicing or call center

    Cons

    The company is still working through some challenges as it expands. Make sure that you are prepared to be flexible.

    Advice to Management

    Please engage with your staff at all levels and always get the full story from both sides.


  2. "Lack of work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cenlar full-time (Less than a year)

    Pros

    good pay and excellent benefits

    Cons

    leadership has no vision and poor guidance. No work life balance and overworked.

    Advice to Management

    Learn the business

  3. "Customer interaction"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Cenlar full-time

    Pros

    Friendly, outgoing people and management

    Cons

    Constant phone calls.no time to take a breather


  4. Helpful (2)

    "Ditech Takeover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Specialist in Tempe, AZ
    Former Employee - Senior Claims Specialist in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    Your peers is what make this place. If management was fair then this would be the best place to work. This company gives out a good salary to start but it comes at a huge price. Your health & mental stability.

    Cons

    Management does not care about work performance. They don’t care about culture. They don’t care about fairness. And they spit on the EEOC guidelines. Extreme favoritism. Patronizing selfish Team leads. Destructive micromanagement for a department that are not on the phones. We have a team lead that does everything in his power to keep anybody that is coming up down and lies and continuously attempting to get his boss fired under the radar. Horrible department. If you want to retire, do NOT come to the Arizona location. If you want a quick buck to get experience and then bounce, DO NOT come here. If you want to be upset all the time. For ladies (stress out) and loss your hair. Watch underdress women move up and you (a hard working person) maintain stuck in your position because you have dignity and refuse to flirt with your boss. Then is the place for you. If you want to watch a brown noser do whatever they want and then your boss give you their work because (it didn’t get done) then this is the place for you.

    Advice to Management

    Fire your Ditech reject's and hire managers with integrity.


  5. Helpful (2)

    "Not what I hoped for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Default Loan Counselor in Tempe, AZ
    Current Employee - Default Loan Counselor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cenlar full-time (More than a year)

    Pros

    Pay is great, co workers are awesome.

    Cons

    If you are on the phones at this company, you are literally beat up by QA, if you really want to help customer, good luck, sometimes figuring out how to, or which way to turn, to help them.


  6. Helpful (1)

    "CSSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSSR in Ewing, NJ
    Former Employee - CSSR in Ewing, NJ

    I worked at Cenlar full-time (More than a year)

    Pros

    - Good benefits
    -Great Co workers

    Cons

    -Inexperienced management
    -Inefficient payment methods causing most of calls


  7. "Solid company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cenlar full-time

    Pros

    benefits, vacation, yearly bonus, federal holidays

    Cons

    no work from home policy in place

  8. Helpful (2)

    "CSR Call Center - don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ewing, NJ
    Former Employee - Anonymous Employee in Ewing, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    Money. That's about it. Oh, and sometimes pizza if you take enough calls or work enough OT.

    Cons

    No Work-life balance. Slave-driving supervisors with unrealistic expectations. Bosses that don't know the answers to anything and tell you "that's just how it's always been". Zero respect from management.

    Advice to Management

    Listen to calls. Get to know the employees and the issues they face. They're more than numbers and stats.


  9. Helpful (1)

    "Nothing special"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cenlar full-time

    Pros

    Average job, normal pay, decent work life balance

    Cons

    I can't name any cons


  10. Helpful (1)

    "Employee Friendly - Partially"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cenlar full-time

    Pros

    Good incentives, hours, and benefits

    Cons

    Poor leadership, favoritism, decisions not made on facts but rather friendships

    Advice to Management

    Promote and hire individuals with the skill set necessary for roles, not based on tenure, relationships, and how well they are liked by certain leaders. Be open to fresh ideas from people who bring a wealth of experience and education.


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