Cenlar Reviews | Glassdoor

Cenlar Reviews

Updated May 24, 2018
135 reviews

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2.3
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Gregory S. Tornquist
55 Ratings

135 Employee Reviews

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Pros
  • Great co-workers, great experience (in 5 reviews)

  • great benefits, ESOP program, yearly bonus (in 8 reviews)

Cons
  • Absolutely non-existent work-life balance (in 13 reviews)

  • No work life balance and overworked (in 6 reviews)

More Pros and Cons

  1. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ewing, NJ
    Former Employee - Anonymous Employee in Ewing, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    Understanding Managers, Nice Co-workers, great work space

    Cons

    no bad experiences at all

    Advice to Management

    Continue the current course. I had a very good experience.


  2. "Customers Service / CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Tempe, AZ
    Former Employee - Csr1 in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    The wages were good or better than most call centers.

    Cons

    Theres a very long list, starting with life balance is said but not practiced. They preach customer service but rush agents off the phone and issues are not resolved, etc

    Advice to Management

    Some advances.

  3. Helpful (1)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ewing, NJ
    Current Employee - Anonymous Employee in Ewing, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cenlar full-time (More than a year)

    Pros

    Employee Owned Company - lots of room for movement within the company.

    Cons

    Company is growing fast which means some processes/technology is antiquated.


  4. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Ewing, NJ
    Former Employee - Supervisor in Ewing, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    Co workers are good to work with. Pay is decent.

    Cons

    Managers are clueless about what is going on. Very unorganized and no one is on the same page regarding how to put together a solid process. The training of reps is horrible and they put them people on the phone to service home lenders with lack of knowledge. This cause confusion with the lender by receiving inaccurate information. Management treats employees horribly, no resilience, over worked, no recognition of a job well done. Management will promote you from a hourly worker to salary to avoiding paying you overtime. Employees don't fall for that trap, they will put more work on you and tell you that your salary. Causing you to work 12-14 hour days.

    Advice to Management

    Need to get rid of the season management team and bring in younger and more innovative personnel at Manager level not Supervisor because Supervisor do the same work as agents and etc...


  5. Helpful (1)

    "Customer Care Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cenlar full-time

    Pros

    Salary, Bonus, Some good Managers, Good Training

    Cons

    Over time and Lack of Leadership


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ewing, NJ
    Current Employee - Anonymous Employee in Ewing, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cenlar full-time (Less than a year)

    Pros

    Good pay and learning opportunities if you like to fall on your face, get up and learn.

    Cons

    - Unorganized, poor management, backward work culture, stressful, workplace politics

    Advice to Management

    Wake up!


  7. Helpful (2)

    "Company is going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cenlar full-time

    Pros

    Employee benefits are better than most places you will find

    Cons

    Piss-poor management
    Lack of proper communication
    Work-life balance as a core value is a joke. Employees are given the capability to work from home but it is frowned upon even with a valid reason to do so.

  8. Helpful (3)

    "Second worst job I ever had....worst was in a glue factory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ewing, NJ
    Current Employee - Customer Service Representative in Ewing, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cenlar full-time (More than 3 years)

    Pros

    Decent building, steady pay, right off I95

    Cons

    Where do I start?
    Do not take a job as a customer service representative.
    No work-life balance. eight hours in a cube where you get the same half dozen type of calls.
    1. "I want to pay my bill"
    2. "I want to sign up for auto-pay."
    3. "Why didn't you pay my tax/insurance bill?".
    4. "Why did my payment go up?"
    5. "I can't log into the web site"
    6. "You lost my mortgage payment"

    Tedious work, sprinkled with angry callers
    No communication with the subcontractor companies that pay taxes or insurance bills except by email.
    Company always screwing with your schedule. "we need to cut your lunch by fifteen minutes"
    Scheduling your lunch two hours before the end of your shift.
    Schedule you to work on a holiday.
    Little to no interaction with your co-workers. Been there for years and never have spoken to some on my team
    Bee-hive environment
    Constant call monitoring and pointing out every little mistake in the call.
    You have a script that you have to follow to the letter. God forbid if you say "would" instead of "could".
      And you never have a meeting with your supervisor concerning raises. You have to monitor your paychecks online at ADP.com. I checked mine and I realized I hadn't got a raise in over a year. I asked my supervisor to find out why. I was told that it was because I had missed six days in two years. They didn't have the decency to have a meeting to discuss it.
     I could go on and on but I'll close with this, and it's the absolute truth;
    If you should happen to forget your badge to get into the building, you have to call your supervisor to let you in. Now, here is the best part; we're told if we forget our badges, we need to be escorted by a supervisor anywhere in the building during the workday. Need to go to the restroom? Call your Supervisor to escort you! I AM NOT KIDDING! This is an example of the mentality with this company.
    My advice to prospective job seekers: only if you need a job right away to hold you over until you find a better job. Please seek a job elsewhere.
    Why do I work here, you ask? I'm a older person ready to retire and can't get a better job at my age.

    Advice to Management

    Forget it, i wouldn't do any good


  9. Helpful (3)

    "Worst. Place. Ever."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cenlar full-time (More than 3 years)

    Pros

    Benefits and Pay is good so they think they can abuse you for free.

    Cons

    Everything. It's like working in a sweat shop. All the negative reviews are very accurate. Do NOT work there. Your physical and mental health will suffer. Nonstop calls. They take away your lunchtime. Only 1 break. Mandatory OT. They do not care about you.

    Advice to Management

    Fire all the management and start over. Especially the CEO.


  10. Helpful (6)

    "If you want a job to CONSUME your life and say goodbye to your family, then this is for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Control in Tempe, AZ
    Former Employee - Quality Control in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cenlar full-time (More than a year)

    Pros

    Great benefits and pay, will trap you! It is NOT worth it!

    Cons

    Absolutely non-existent work-life balance. You will be forced to work endless hours as a salaried employee. The turn over rate is so high the "ramping up period" never ends. Cenlar hires many unqualified/inexperienced managers that have severe power control issues being that Cenlar is likely their first management position. The managers have no idea how to manage and only care about being "above you". Due to the lack of experience of the employees hired, processes are carried out illegally on the daily.

    Advice to Management

    Try to learn the mortgage industry as a whole and how to build social skills needed to LEAD and interact with human beings as real people.


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