Cenpatico Reviews | Glassdoor

Cenpatico Reviews

Updated May 10, 2017
62 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Mike McKinney
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62 Employee Reviews

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Pros
  • Good pay and benefits, nice office with comfortable work area, user friendly software programs for processing work, and many nice coworkers (in 5 reviews)

  • Cenpatico has great staff (I love my coworkers), flexible working arrangement, good work-life balance, and is mission-driven (in 4 reviews)

Cons
  • New management team thinks that they are being informed but rather they are being influenced in a very trivial way (in 4 reviews)

  • There is poor management in all departments (in 4 reviews)

More Pros and Cons

  1. "Advancement is encouraged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Liaison in Tempe, AZ
    Current Employee - Liaison in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cenpatico full-time (More than a year)

    Pros

    Yearly bonuses and merit increases. Direct manager highly supportive.

    Cons

    Higher percentage of staff without formal education and/or direct care experience (compared to other companies I've worked for).

    Advice to Management

    Thoroughly research ramifications of large implementations prior to enacting.


  2. "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Cenpatico full-time (More than 3 years)

    Pros

    Decent benefits and paid time off.

    Cons

    There is little to no work life balance, particularly if you are in a leadership role. Expectations are unreasonable. Communication is not shared. There are many problems but rather than determine root causes and fix historical years of systemic issues, finger pointing and firings happen. Senior leadership doesn't care about employees.


  3. "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse, BSN in Phoenix, AZ
    Current Employee - Registered Nurse, BSN in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Cenpatico part-time

    Pros

    Nice nurses but company seems to hire more malleable personeel

    Cons

    Management is very disorganized, insensitive to staff needs. Cold attitudes

    Advice to Management

    Show concern for staff. Get organized


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  5. Helpful (3)

    "Behavioral Health Case Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Behavioral Case Manager in Toledo, OH
    Current Employee - Behavioral Case Manager in Toledo, OH
    Recommends
    Positive Outlook

    I have been working at Cenpatico full-time (More than a year)

    Pros

    There is possibility for growth and development within Cenpatico National. Many positions allow remote work, so while you may be required to do some traveling if you are serving an out of state market, you have the chance to move around within different departments. The pay is excellent and vacation time is not accrued, but full vacation time is granted once you complete your 90 day probationary period. While I am not fond of my current department, I feel I have learned a lot and hope to be able to translate some of the skills I've developed in another department.

    Cons

    Within the behavioral health department, we do not have enough support and help to provide quality case management with the continually rising case load expectations. In Ohio, we have been getting our directives from the health plan we partner with, but the structure of both case management departments is completely different. Although this is a fact, the health plan expects behavioral health to meet the same expectations with no additional help.
    Working for a very large corporation, you can feel replaceable, moreso than if working for a smaller organization.
    Directives on things that impact how we do our jobs and processes to follow change sometimes every other day. You get hardened to it after awhile.
    The server that we work from is always glitchy. Makes it difficult to get work done and not fall behind.

    Advice to Management

    Think more realistically and involve staff when making decisions as management is so far removed in understanding what it actually takes to do this job. Also, consider the members and the quality of care they are receiving when their case managers are so weighed down.


  6. "Immature Co workers and Unqualified Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Austin, TX
    Former Employee - Contractor in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Cenpatico (Less than a year)

    Pros

    The cafeteria, free food events, some overtime at times, good place to get some job experience

    Cons

    Poor management with poor grammar, poor training, promotion of unqualified buffoons just because they kissed said managers behinds and brought them food, no appreciation for people who actually worked, some managers hiring the lowest quality laziest substandard trash because she wants a fellow gossip or is feening for a man, favoritism shown to males by thirsty single middle-aged managers, managers won't fire incompetent and problematic people since these people bring them food, trash management taking credit for your work because she is too stupid, has no integrity, is sneaky, and an incompetent beast.

    Advice to Management

    Hopefully you sorted the BS out with the PDM department. Learn to fire and hire the right people.


  7. Helpful (1)

    "Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    Pros

    Very helpful co worker, Good environment

    Cons

    Stressful and hectic work some time,


  8. "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Orlando, FL
    Current Employee - N/A in Orlando, FL
    Recommends
    Positive Outlook

    Pros

    Great pay great benefits company has a lot of room to grow within not a bad company to work for i give it a thumbs up i thought my last job would be the last time i ever work in call center but i guess i was wrong

    Cons

    Employees work hard but get little recognition for all the great work they do but other than that great company to work for

    Advice to Management

    N/a


  9. Helpful (2)

    "Utilization manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prior Certification Review Nurse in Austin, TX
    Former Employee - Prior Certification Review Nurse in Austin, TX
    Recommends
    Positive Outlook

    Pros

    Interacting with providers the the most effective outcome of the clients.

    Cons

    Some days it was more than one person to handle.


  10. Helpful (1)

    "Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Cenpatico full-time (More than a year)

    Pros

    Work life balance is fair. The environment is self- paced if you are a quick study. Leadership will let you dive in. Leadership does show some understanding if you need a ramp up period.

    Cons

    Some departments have that one person that is not management but has some serious influence into the way management treats other employees. This has to be corrected. Its a very cancerous approach. New management team thinks that they are being informed but rather they are being influenced in a very trivial way. Its rather humorous and sad.

    Advice to Management

    Make your own decision engage with all the employees whenever possible. Your intelligent now show you have critical thinking skills and make decisions for yourself.


  11. Helpful (1)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Cenpatico full-time (Less than a year)

    Pros

    work-life balance, competitive pay especially for social workers

    Cons

    management can be tricky to navigate

    Advice to Management

    be more respectful to good employees, use the interview process to screen out unengaged employees


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