Centene Reviews | Glassdoor

Centene Reviews

Updated April 23, 2017
611 reviews

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Full-time Part-time

611 Employee Reviews

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Pros
Cons
  • A lot of overtime without pay, work/life balance is not a top priority here (in 54 reviews)

  • Vacation time was hard to come by and limited work from home options (in 19 reviews)

More Pros and Cons

  1. "Manager finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Woodland Hills, CA
    Current Employee - Finance Manager in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Centene full-time (More than 10 years)

    Pros

    401k match is good and other benefit.

    Cons

    Not an open door policy for upper management


  2. Helpful (4)

    "OB Case Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in Saint Louis, MO
    Current Employee - RN Case Manager in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Centene full-time

    Pros

    Benefits, amenities, community service, good vision

    Cons

    NO work life balance. No care for safety of field employees, should have hazard pay for some areas. "OB nurses" don't actually have OB experience. Expectations are unrealistic.

    Advice to Management

    Treat your employees like they actually matter. Management should actually speak to employees and be KIND.


  3. Helpful (2)

    "Sweatshop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Lead Applications Software Engineer in Saint Louis, MO
    Current Employee - Project Lead Applications Software Engineer in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Centene full-time (More than 3 years)

    Pros

    Company is very stable. Benefits are good. Lots of growth potential in the future. Nice facilities.

    Cons

    Works IT personnel to death. Does not trust employees. Fundamental flaws in processes are left unfixed, all focus is on security and compliance and not on proper IT governance. Upper IT management completely staffed with sociopaths who use people up and spit them out. Talented people leave quickly, so majority of employees in IT are mediocre and afraid. Culture of bullying starts at CIO and extends outward from there.

    Advice to Management

    Get a new CIO who isn't a sociopath. Fire all the VP's and Directors.


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  5. Helpful (4)

    "OB care management department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Centene full-time (More than 5 years)

    Pros

    Work from home, great salary and benefits. Usually will get bonuses but not always a guarantee

    Cons

    It has not always been this way but my advice is to currently stay away from this department. Current management does not care about the employees or their satisfaction. It is a very negative work environment. The department is discouraged from communicating or voicing concerns and if they do they are met with passive aggressiveness. Upper level management's main concern is how much money they can save the company. Keeping the employees or the members happy are absolutely not a concern and the work environment is extremely stressful most of the time.

    Advice to Management

    Actually treat your employees as an asset, stop micromanaging and allow communication to promote a more positive work environment.


  6. Helpful (3)

    "CSR I"

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Customer Service Representative I in Plainfield, IN
    Former Employee - Customer Service Representative I in Plainfield, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Centene full-time

    Pros

    Pay is ok for a call center
    The location is good- lots of places to eat located close by

    Cons

    Almost too many to list. Employees in the call center are treated like children. If you get up to go to the bathroom, you will more than likely return to find a pop up message from someone saying "you've been inactive for more than two minutes, is there something we can help you with?" Yes, I'm being serious.
     Getting a passing score on audits is almost impossible.
     When you need to follow up with a member, you're supposed to do it between calls. Yes- between calls.
     There is no reason for the call center to be open until 8pm. People have families and working until 8pm makes it hard to have any quality time with loved ones.
     Trying to field billing calls is absolutely ridiculous. Member's invoices are never in line with what they actually owe, which is upsetting for members when they call to make a payment.
    Many reps just transfer members off to another number or say anything to get off the phone with them rather than taking the time and trying to help them, which doubles the work because those members call back, angry, and someone else has to deal with them. Having to have about thirty different programs, websites, job aides, and vendor sites up on your monitor and then being expected to have no "dead air" when you take a call and you're trying to utilize those resources to help a member is not logical.
    And forget about using the "Escalation lines"- those people will do absolutely anything to NOT take the call, including talking to you like you're stupid and treating you like YOU should have done more to appease the member because they don't want to deal with the call and/or don't know how.
    There is not enough time alotted for entering notes when taking member calls. If you try to enter notes while on the phone, how are you supposed to be listening to the member and talking to them? But if you wait until after the call and try to enter notes that make sense and sound intelligent, you'll get pop-ups from those same pests that message you when you go to the bathroom, letting you know that you're taking too long doing something other than what they want you to be doing.
    Just as a general rule of thumb, the employees there never looked happy. Probably because they weren't. I know I wasn't.
     In hindsight, I wish I had considered all of the HORRIBLE reviews I read about this place before I went ahead and applied. They were true. I guess that's what I get for thinking an adult could work in a call center. This place is only for people who don't mind being treated like a little kid who can't do anything right and need a computer program to tell them when they can get up and go to the bathroom. No, thank you.

    Advice to Management

    My advice to management- read the remarks in "cons" and address those issues in your call center and you might have less turnover.


  7. Helpful (6)

    "Pays well but at the cost of work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Saint Louis, MO
    Current Employee - Human Resources in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Centene full-time (More than 3 years)

    Pros

    Teams are good make up of people, pay well

    Cons

    Top heavy with management, no work life balance ( no work from home options but You have a laptop so you can work on the weekends and after hours), severe lack of communication between Senior Management and Individuals doing the daily grind, changes made daily without consulting the people doing the job everyday, very numbers driven and less people (employee) driven

    Advice to Management

    Focus more on the people and work life balance


  8. Helpful (3)

    "Operational Quality Analyst II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Quality Analyst II in Austin, TX
    Current Employee - Operations Quality Analyst II in Austin, TX
    Recommends
    Positive Outlook

    I have been working at Centene full-time (More than 5 years)

    Pros

    Good benefit package, nice office building, good company morale

    Cons

    No work from home opportunities, PTO package is good until you hit 8 yrs then you get nothing more


  9. Helpful (2)

    "Centene is a great company to work for in the St. Louis area."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant I in Clayton, MO
    Current Employee - Accountant I in Clayton, MO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have a great campus with an awesome cafe, it is in a great location with many restaurants around, and the management is organized.

    Cons

    A lot of overtime without pay, work/life balance is not a top priority here.


  10. Helpful (4)

    "Poor Management and Unethical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Austin, TX
    Former Employee - Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Centene full-time (Less than a year)

    Pros

    They pay well because they have to in order to keep people from jumping ship

    Cons

    They make a lot of money off of Medicaid. And they don't really care about the clients. The front line staff does, but the management has no idea what they front line staff does and couldn't do their job if they needed to. HR also fosters a culture of management doesn't need to know how to do their employees job. I think this is very dangerous for a company because management will never know how things work.

    Advice to Management

    Learn what your staff does, how to do it and understand daily operations.


  11. "Good Company Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Maitland, FL
    Former Employee - Customer Service Representative in Maitland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Centene full-time (Less than a year)

    Pros

    Good pay, opportunity to grow, holidays off

    Cons

    Florida office in Maitland is a mess, theres not enough staff, once u finish training they put u all by urself on the floor. The QA dept dont know what they are doing.

    Advice to Management

    Improve ur QA dept. get more floor support


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