Center Partners Call Center Representative Reviews

Updated Nov 27, 2020

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2.5
29%
Recommend to a Friend
Center Partners CEO Michael Marrow (no image)
Michael Marrow
0 Rating
  1. "It truly was an amazing experience and I can't wait to go back!"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Center Representative in Coeur d'Alene, ID
    Recommends
    Approves of CEO

    I worked at Center Partners

    Pros

    The friends you get to make and talking to people all over the country!

    Cons

    When you don't get a lot of sales during the week and get written up for it.

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  2. "Decent job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Fort Collins, CO

    I worked at Center Partners full-time for less than a year

    Pros

    Good environment, steady pay, efficient training

    Cons

    Cold calling, little pay, boring


  3. "Quite Awful, simply put."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Liberty Lake, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Center Partners full-time for less than a year

    Pros

    Laid back, decent co-workers, nice break rooms. Not a bad place to work if you like to be treated as sub-human and have to ambition in life.

    Cons

    Low pay, disorganized management. Clients come and go, so you never know when you might have to be transferred out of state or get laid off

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  4. "Terrible employer"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Coeur d'Alene, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Center Partners full-time for more than a year

    Pros

    There is nothing positive about this employer.

    Cons

    They do not give raises. They do not recognize you for anything but sales. It reminds me of kindergarten. You have to ask to take a break or lunch. You write your name on the board. You can make more money and be happier at a fast food restaurant.

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  5. "Not a bad place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Coeur d'Alene, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Center Partners full-time for more than a year

    Pros

    you learn valuable new skills,work is easy once you get used to it, easy to get lots of overtime + bonuses

    Cons

    scheduled lunch breaks, pay is ok...could be better

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  6. Helpful (1)

    "Misleading job descriptions, great training; customers and co-workers were either extremely good or extremely bad."

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Center Representative in Fort Collins, CO
    Doesn't Recommend
    No opinion of CEO

    I worked at Center Partners

    Pros

    You will develop soft skills as your job will revolve around face to face interactions with unhappy customers and finding ways to make them happy even if you can't give them what they want. You will be paid for the 3 week training class that you need to take to understand the company specific computer program, accounting terms and sales. You will learn a lot more about credit cards than you ever cared about. You will make some really good friends. Friendly competition for prizes (ipad, laptop, etc). They have a pool table.

    Cons

    Where do I begin? You may THINK that you're applying for a job at TIVO tech support or Bare Essentials cosmetics sales support, but instead you will be placed at Credit Card Retention for a well known credit card company. This is a sales job where you take customers who are ready to cancel their credit cards and you are to talk them into not only keeping it, but using it more. The base pay is $9.25/HR; commissions can take you up to $14 (good luck with that!). Expect a lot of screaming from customers when the credit card company raises their interest rates or significantly drops their credit limits (i.e. changes their terms). As with any sales job, you will have "save rate" quotas that will be tough to meet to make commissions. You may THINK that you have control over the hours you will work when you apply online. However, to get the required training and follow-on job, you will have to hand over control of your hours to Center Partners. Expect to work weekends when you first start working the phones. The bad co-workers have become quite good at rigging the system so that their save rates look good while causing everyone else's to look bad. There aren't enough people monitoring the calls to stop this practice. Breaks and lunches start the moment you sign off of your computer and and as soon as you sign back in, so they will be rushed. Oddly enough, they still mess up the timesheets. The only feedback I received from my supervisor was negative; even when I lead the team in overall save rates, the feedback was only negative. I don't recall ever ONCE getting a compliment even for something as trivial as finishing "Jump Start" - the first week of manning the phones. All one-to-one personal meetings with my boss to review my calls always ended with "This needs to be corrected or we may terminate you". This is a throw-away job and everyone knows it. New trainees are brought onto the phone banks every three weeks with the title "Sr Account Supervisor". Many of my co-workers were actively looking for other work, any kind of work, just to get out. I wish them luck. To those co-workers who were good at their jobs, had worked there for several years, and did their work with honesty and integrity, I would recommend they look at other Customer Service Representative jobs. Really, the grass is greener anywhere else.

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  7. "Sweat Shop."

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Center Representative in Coeur d'Alene, ID
    Doesn't Recommend
    Disapproves of CEO

    I worked at Center Partners

    Pros

    If you are into being treated like you are worthless, this is the place for you!

    Cons

    I was hired on at full time and told I would recieve benefits. I recieved 30 hours a week, and was not eligable for benefits because they would not schedule an extra 10 hours a week. My employment has constantly been called into question, such as the time I recieved 3 hang-ups in a row and was sent home for failure to retain a customer. It totally makes sense. This is the second time I have worked for Center Partners, the first time I was involuntarily terminated because I refused to work 15 minutes for free before and after my shift. This place has been sued many times and any company that uses Center Partners is equally as greedy and unscrupulous.

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  8. "Great friends, fun place to work b/c of the employees."

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Center Representative 
    No opinion of CEO

    I have been working at Center Partners

    Pros

    Great friends. Like a giant family

    Cons

    Constant policy changes. Don't know what is policy from one day to the next.

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