Center for Urban Community Service (CUCS) Reviews | Glassdoor

Center for Urban Community Service (CUCS) Reviews

Updated March 18, 2019
67 reviews

Filter

Filter


3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Tony Hannigan
29 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Little distinction between social workers and case managers" (in 4 reviews)

  • "you are often supervised by people that are ill equipped to be in their role" (in 2 reviews)

More Pros and Cons

  1. Helpful (1)

    "Really amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Bronx, NY
    Former Employee - Case Manager in Bronx, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Center for Urban Community Service (CUCS) full-time (Less than a year)

    Pros

    Amazing work with amazing clients and amazing staff. Seriously the best job I ever had. I worked on the ACT team and it changed my life

    Cons

    Intense work, demanding deadlines for paperwork, salary was not as high as it could have been.

    Advice to Management

    Keep up the good work!


  2. "Social Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Worker
    Current Employee - Social Worker

    I have been working at Center for Urban Community Service (CUCS) full-time

    Pros

    Organized, opportunities to move up, team focused and I had wonderful coworkers

    Cons

    Management leadership varies. I had a great supervisor, but I had coworkers who had terrible ones. Biggest complaint has been the pay, but I really enjoyed working there.

    Advice to Management

    Increase employee pay & be fair to staff who are putting in the work

  3. "Great entry level social work job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Worker in Brooklyn, NY
    Current Employee - Social Worker in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Center for Urban Community Service (CUCS) full-time

    Pros

    Great social work experience, hands-on management and supervisory staff, focus on team-building

    Cons

    Feel underpaid, demanding work, high staff turnover puts stress on remaining staff members at my particular site

    Advice to Management

    Continue to increase pay for front-line staff; invest in more support and benefits for staff


  4. "Run from this Place! Hostile Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager III in New York, NY
    Current Employee - Case Manager III in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Center for Urban Community Service (CUCS) full-time (More than a year)

    Pros

    Adequate trainings at the main office located in East Harlem.

    Cons

    Do not work for this agency. They lie on the job descriptions posted online and at the face to face interviews. They do not inform you that you will be monitoring clients insulin which is a medical duty not social services line of practice. They also do no inform you that there are quotes and if you do not meet them each month that you are threatened with being written up. Culture of micro-management and very hostile and passive aggressive management form clinical social workers, assist direct, and director at this location in Flat Iron. Clinical Supervisors treat the clients like children and are vindictive towards workers at the site located in the Flat Iron district in mid town. CM have been sexual harassed by clients and management does nothing. Very high turn over rate!!

    Advice to Management

    Train clinical supervisors and upper management to be supportive and not vindictive towards workers. A complete management change needs to happen at this location.


  5. Helpful (4)

    "Unexperienced supervisors and a culture of micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Worker in New York, NY
    Former Employee - Social Worker in New York, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Center for Urban Community Service (CUCS) full-time (Less than a year)

    Pros

    Opportunities for advancement and trainings, though if your caseload is high you’ll be thinking of what needs to be done at your desk the whole time you’re there.

    Cons

    My problem was with my supervisor for the most part. Good supervisors in the past have asked for the problem, teased it out and added insight, then collaboratively discussed possible solutions. This supervisor, and from what I gather other supervisors in the organization, would instead decide upon an intervention without asking the clinician, who ostensibly knows the client best, for feedback. I decided I didn’t like implementing interventions that went against my clinical judgment and prefer to have more discretion in how I interact with clients. I was actually given more latitude in my internships while still in school and this job felt like a step backwards. I noticed that many supervisors in this org aren’t given much leadership training, so newer ones tend to micromanage the workers. This is probably the only organizational issue I can identify and of course, everyone is different. My program’s management was top notch otherwise, though I did quickly becoming persona non grata once I resigned. I guess that should be expected, but I thought it was a shame.

    Advice to Management

    Give supervisors the tools to manage direct reports confidently and effectively so they don’t feel the need to be over involved.


  6. Helpful (2)

    "Blah"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Outreach Specialist in New York, NY
    Former Employee - Outreach Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Center for Urban Community Service (CUCS) full-time (More than a year)

    Pros

    Challenging but rewarding helping formerly homeless population

    President nd Vice President are easy to talk to

    There’s always salary increase

    Cons

    Upper management tend to micro manage
    When it comes to Medicaid billing they tend to be even more on top of you.


  7. "Every Program is Different"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Center for Urban Community Service (CUCS) full-time

    Pros

    Access to plenty of free training to improve and obtain new skills.

    Cons

    There are many different programs with new ones opening up every year. Some programs are much easier than others. Despite this disparity, salaries are the same across the board i.e. a case manager at a shelter in the Bronx is making the same amount as a case manager at a permanent housing site in Chelsea.

    Advice to Management

    Don't spread too thin.

  8. "Rewarding experience in Case Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Center for Urban Community Service (CUCS) part-time

    Pros

    Working with a team to help support clients with varying needs. Lots of training opportunities.

    Cons

    Not every facility is the most hygienic


  9. Helpful (1)

    "Overall good experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Overall CUCS is a well-functioning organization that cares about both of its clients and staff and has excellent training opportunities,

    Cons

    Your experience largely dependent on the management of the site that you worked at.


  10. Helpful (5)

    "I have PTSD from office politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Center for Urban Community Service (CUCS) full-time

    Pros

    Good mission. Can be a good learning experience. Good trainings.

    Cons

    Working here was traumatizing, not because of the clients (they're great) but because of psycho management. It's a snake pit. There are clear favorites and other employees get harassed with borderline unethical tactics. Will talk about some employees in their absence to other staff in negative ways, calling people "crazy," and making fun of them. Very shaming and polarizing. Staff that are disliked by management are scapegoated.
    Saw several employees be bullied to the point that they left the agency. A traumatizing work environment. Some sites may be better than others.

    Advice to Management

    Raise salaries and hire more qualified supervisors; make an effort to hire and promote a more diverse staff. Cultural competence is more than just a once a year training.