CenterPoint Energy Reviews | Glassdoor

CenterPoint Energy Reviews

Updated August 10, 2017
54 reviews

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3.0
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CenterPoint Energy President and CEO Scott M. Prochazka
Scott M. Prochazka
12 Ratings

54 Employee Reviews

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Pros
Cons
  • In some pockets there is the good ole boy attitude (in 10 reviews)

  • Work/life balance is not that great (in 5 reviews)

More Pros and Cons

  1. "They have a lot of family in there so it's hard to move up"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a job
    It's money
    Has 401k
    Will help with CDL
    Looks good for you to find a new job

    Cons

    Union is crap
    Family only pretty much to move up
    The welding is crap better be a pro before u get in

    Advice to Management

    Make it to where people want to be at work


  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenterPoint Energy full-time

    Pros

    They are very good with employee appreciation.

    Cons

    They need better training for the employees.

  3. Helpful (2)

    "Good company, stressful position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Customer Service Representative in Houston, TX
    Former Employee - Associate Customer Service Representative in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenterPoint Energy full-time (More than a year)

    Pros

    The starting pay is GREAT for a Customer Service Position. The opportunity to work in other areas is there and also the opportunity for advancement. If you like overtime- there is usually ALOT of it offered, especially during cold weather seasons but the best part is when you work overtime, the company feeds you free lunch :-)

    Cons

    There is quite a bit of favoritism within management. The job can be very demanding and stressful, the goals and expectations sometime seem unrealistic. And the calls can get extremely overwhelming: 100s of calls in queue, irate customers demanding to speak with supervisors, Quality Call Monitors that expect PERFECT calls, etc..Also, you are required to be "on call" every so often. If there is inclement weather, you WILL be REQUIRED to come in and work at least 12 hours; hence no work/life balance at all

    Advice to Management

    Stop the favoritism. Just because someone is popular-it does not make them the best man/woman for the job. Train the team leads to be consistent and on the same page. Sometimes the job expectations vary, depending on whose team you are on. That is not good business practice. Hire more professional team leads and supervisors- the ones you have now fight and gossip more than the reps on the floor...that is extremely tacky and unprofessional


  4. Helpful (1)

    "Smart Grid Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CenterPoint Energy full-time

    Pros

    Very stable company to work for.

    Cons

    Not a lot of advancement opportunities

    Advice to Management

    Be more merit based


  5. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Analyst in Houston, TX
    Current Employee - Senior Programmer Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than 10 years)

    Pros

    Enjoy working with business clients. Although things have changed drastically in the past five years - making it extremely difficult to get anything done.

    Cons

    New I.T. Leadership has made it difficult to service our clients. There is too much bureaucracy, governance, and policy that it makes it extremely difficult to get anything done in a timely manner. The clients are choosing to outsource rather than jump through the internal hoopla.

    Advice to Management

    Why?


  6. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenterPoint Energy full-time (More than a year)

    Pros

    Great pay, great insentives, bonuses when making numbers, good conworkers

    Cons

    Call Center Environment, down town mpls


  7. Helpful (1)

    "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Consultant in New Iberia, LA
    Former Employee - Marketing Consultant in New Iberia, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenterPoint Energy full-time (More than 5 years)

    Pros

    -Good benefits
    -Fair pay
    -Great people
    -Family environment

    Cons

    -Good ole' boy system. Many people have worked there for years and years and when it comes to promotions it seems its a lot of politics
    -Very little pay raises
    -Male dominated
    -Very little flexibility for working parents
    -Way too much pressure to give to organizations especially United Way. And if you didn't give to United Way they would figure out who you were.

    Advice to Management

    Hire and promote people who are truly qualified and not just based on personal preferences. Lay off the employee giving.

  8. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Houston, TX
    Current Employee - Program Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than 5 years)

    Pros

    Stable, honest company that values the safety of the employees. Company is also very community focused and gives plenty of opportunity to volunteer within the community.

    Cons

    slow path for progression/growth, lower paying than oil/gas in many cases, they tend to promote based on years of service and not knowledge/skill

    Advice to Management

    Executives need to put more weight on peoples performance and not their length of service.


  9. "Consultants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenterPoint Energy full-time (More than 5 years)

    Pros

    Job security, The focus on safety is good

    Cons

    Promotions are based on who you know and not who is best for the job.


  10. "Stable but not much room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very stable company. has a lot of longevity

    Cons

    Because the company is so stable, a lot of people never leave which does not leave a lot of room for advancement.

    Advice to Management

    allow more advancement


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