CenterPoint Energy Reviews | Glassdoor

CenterPoint Energy Reviews

Updated June 26, 2017
193 reviews

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Full-time Part-time

3.9
Star Star Star Star Star
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CenterPoint Energy President and CEO Scott M. Prochazka
Scott M. Prochazka
54 Ratings

193 Employee Reviews

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Pros
Cons
  • In some pockets there is the good ole boy attitude (in 10 reviews)

  • The natural gas side of the company has a very weak union and has a strong "Good ole Boy" system in place (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company, stressful position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Customer Service Representative in Houston, TX
    Former Employee - Associate Customer Service Representative in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenterPoint Energy full-time (More than a year)

    Pros

    The starting pay is GREAT for a Customer Service Position. The opportunity to work in other areas is there and also the opportunity for advancement. If you like overtime- there is usually ALOT of it offered, especially during cold weather seasons but the best part is when you work overtime, the company feeds you free lunch :-)

    Cons

    There is quite a bit of favoritism within management. The job can be very demanding and stressful, the goals and expectations sometime seem unrealistic. And the calls can get extremely overwhelming: 100s of calls in queue, irate customers demanding to speak with supervisors, Quality Call Monitors that expect PERFECT calls, etc..Also, you are required to be "on call" every so often. If there is inclement weather, you WILL be REQUIRED to come in and work at least 12 hours; hence no work/life balance at all

    Advice to Management

    Stop the favoritism. Just because someone is popular-it does not make them the best man/woman for the job. Train the team leads to be consistent and on the same page. Sometimes the job expectations vary, depending on whose team you are on. That is not good business practice. Hire more professional team leads and supervisors- the ones you have now fight and gossip more than the reps on the floor...that is extremely tacky and unprofessional


  2. Helpful (1)

    "It's who you know, not your qualifications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Construction in Minneapolis, MN
    Former Employee - Construction in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CenterPoint Energy full-time (More than 3 years)

    Pros

    Tons of overtime, whether you want it or not.
    They match 6% in your 401 k
    You get to work outside most of the time.

    Cons

    It's not what you know, but who you know.
    It makes for extremely weak, and unqualified management, in the local office anyway.

  3. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CenterPoint Energy full-time (More than 5 years)

    Pros

    Stable work environment. Friendly. Work life balance.

    Cons

    Aggressive career progression is suppressed.


  4. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-Management in Minneapolis, MN
    Current Employee - Non-Management in Minneapolis, MN
    Recommends
    Positive Outlook

    I have been working at CenterPoint Energy full-time (More than 3 years)

    Pros

    Strong compensation and benefits
    Advancement and development opportunities available and encouraged
    Strong community involvement

    Cons

    Union movement and advancement is seniority based so some employees have a difficult time with that.


  5. "Regulatory Relations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regulatory Analyst in Houston, TX
    Current Employee - Regulatory Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than 3 years)

    Pros

    Great people to work with. Great benefits. Flex- time. Competent CEO.

    Cons

    Didn't take my previous experience in the industry into account when hired because I hadn't worked for a utility in the past. Two decades in the regulatory world in the gas and power business counted for nothing, but I really needed the job.


  6. "Project Management Type Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Consultant
    Current Employee - Service Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than 3 years)

    Pros

    Great Work-life balance with company.

    Cons

    High demand for service consultant


  7. Helpful (1)

    "Smart Grid Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CenterPoint Energy full-time

    Pros

    Very stable company to work for.

    Cons

    Not a lot of advancement opportunities

    Advice to Management

    Be more merit based

  8. "Love it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Engineer in Houston, TX
    Current Employee - Associate Engineer in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than a year)

    Pros

    Great people, Relaxed environment, Empowering bosses

    Cons

    Chairs could be more comfortable


  9. "Administrative Support Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Support Clerk in South Houston, TX
    Current Employee - Administrative Support Clerk in South Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenterPoint Energy full-time (More than 5 years)

    Pros

    Company is growing. CEO is young and hungry!

    Cons

    No one wants to retire therefor there is not much movement. Raises are barely the cost of living increase.

    Advice to Management

    None. They do what they have to.


  10. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits people sick time salary

    Cons

    Downtown commute traffic busy time off

    Advice to Management

    Open door


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