Centers for Medicare & Medicaid Services Reviews | Glassdoor

Centers for Medicare & Medicaid Services Reviews

Updated February 26, 2019
100 reviews

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3.6
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Centers for Medicare & Medicaid Services Administrator Seema Verma
Seema Verma
15 Ratings

Employee Reviews

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Pros
  • "Actual emphasis on work-life balance, including a fitness center, employee assistance programs, and health/wellness fairs" (in 9 reviews)

  • "Flexible hours and work from home" (in 7 reviews)

Cons
  • "Political appointments and uncertainty about the future of the US health care system obviously creates stress" (in 3 reviews)

More Pros and Cons

  1. "Contract specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Centers for Medicare & Medicaid Services full-time

    Pros

    Flexible schedule, easily promoted

    Cons

    Focus more on employee goals yearly

    Advice to Management

    Allow 1102s to gain more experience in different divisions


  2. "Historically, a good organization to work for. Historically."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Insurance Specialist
    Current Employee - Health Insurance Specialist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Centers for Medicare & Medicaid Services full-time (More than 10 years)

    Pros

    Large enough to provide many career opportunities, and transfer options to keep things interesting. Never a dull moment.

    Cons

    Profound disconnect between Agency leadership and career employees. Previously apolitical, currently undergoing a dismantling of decades of service improvement

    Advice to Management

    Service to the vulnerable population in practice should take precedence over deference to corporate representatatives.

  3. "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Centers for Medicare & Medicaid Services full-time

    Pros

    Pay, free parking, teleworking, free parking

    Cons

    No leadership, no direction, no accountability, low morale, unhappy employees, disgruntled employees, disrespectful employees and manager's, nepotism, anti-aging, etc

    Advice to Management

    Learn your job, do your job


  4. Helpful (2)

    "Dedicated employees but managers are clueless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse
    Current Employee - Nurse
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Centers for Medicare & Medicaid Services full-time

    Pros

    Work life balance. They offer flex time, modified schedules and telework options. The overall mission to help beneficiaries is positive.

    Cons

    People can get into management by complaining or doing a poor job. Managers don't actually cultivate employees. Managers get 600+ emails a day and have to manage multiple people and projects.

    Advice to Management

    Promote people into management that actually want to manage employees, not just want to make more money. Then, take the time to train them. You have a large organization and if you could get it working properly, there is nothing you wouldn't be able to accomplish.


  5. "Flexible and pleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Centers for Medicare & Medicaid Services full-time

    Pros

    Flexible place to work with hardworking and pleasant people.

    Cons

    Lack of resources affects your ability to complete tasks.


  6. "Overall, good"

    StarStarStarStarStar
    Current Employee - Health Insurance Specialist in Washington, DC
    Current Employee - Health Insurance Specialist in Washington, DC

    I have been working at Centers for Medicare & Medicaid Services full-time (Less than a year)

    Pros

    It’s in a nice location (right next to the capital), flexible work schedule

    Cons

    Tedium of government can get a bit frustrating


  7. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Centers for Medicare & Medicaid Services full-time (More than 3 years)

    Pros

    Government affiliated which can be good

    Cons

    Government affiliated which can be bad

    Advice to Management

    more flexible with work from home

  8. Helpful (3)

    "Headquarters is a nice environment, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woodlawn, MD
    Current Employee - Anonymous Employee in Woodlawn, MD
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Centers for Medicare & Medicaid Services full-time (More than 10 years)

    Pros

    Actual emphasis on work-life balance, including a fitness center, employee assistance programs, and health/wellness fairs. Leadership respects personal time and the benefits are generous (rich insurance benefits, child care available, IRA match). Experience will vary a lot depending on the office/center/component as well as the team/manager, but overall opportunity to move about and learn is quite good. Free training available through the department's learning 'university' is a valuable asset that not everyone takes advantage of, and CMS creates opportunities to invest in your own skills and knowledge. Excellent job security and stability.

    Cons

    Political appointments and uncertainty about the future of the US health care system obviously creates stress. Political leadership can make the job more challenging. Promotions scarce to non-existent during hiring freezes, and the federal hiring system has some flaws that make navigating the system a challenge. Performance reviews are heavily padded and almost everyone gets high marks despite their actual performance or contribution, which has led to some aged employees becoming "retired in grade" and contributing the bare minimum to avoid reprimand.

    Advice to Management

    Continue to take the employee viewpoint survey seriously. Reign in abusive telework and flexiplace practices. Don't be so afraid to put people on performance improvement plans; how can everyone's performance be above average? If that's the case, what's the point of performance review at all?


  9. Helpful (1)

    "Health insurance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Centers for Medicare & Medicaid Services full-time

    Pros

    Nice people and good hours

    Cons

    None I love working there


  10. Helpful (2)

    "Civil service at CMS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Centers for Medicare & Medicaid Services full-time

    Pros

    It was a pleasure to work for an agency with an inspiring mission and the leverage to use its role as a dominant payer to drive national quality improvement and help provide improved health insurance coverage for millions of Americans.

    Benefits excellent, including health and retirement plan.

    Cons

    Slow bureaucracy that can be sometimes challenging, as one might expect for a large federal agency.

    Like all federal work, an Administration change will impact your position and portfolio. Many civil servants have recently left CMS.