Central California Alliance for Health Reviews

Thank you for taking the time to leave a review on Glassdoor. The mission of the Alliance, as well as that of other Medi-Cal organizations, is indeed challenging yet very rewarding at the same time. I’m happy to hear that our mission was one that you felt you could champion during your time at the Alliance. We are proud to be able to assist over 360,000 members in Santa Cruz, Monterey and Merced counties. Our employees have often shared how much they value our emphasis on a healthy work/life balance. At the Alliance, we strive to provide a robust suite of options under our work/life balance program. We offer telecommuting, flexible scheduling, and other opportunities. We recognize that, based on the employee’s role, not all options can be made available to all staff. You mentioned our generous benefits as well as paid time off, and I’m glad that you found those to be beneficial to you. We are happy to be able to offer our staff an array of health benefit options, including medical, dental and vision. Our “Friends Helping Friends” program gives employees the option to donate some of their unused paid time off to another employee who may need additional time away from work, and our employees have always been extremely willing to help one another out. I’m sorry to hear that you felt limited with the tools and software that were available for you to use in your department. We are continuing to improve our technology at the Alliance, and recently completed a successful transition for all of our employees and offices to Windows 10. The instant messaging feature that was introduced last year has increased communication across the Alliance and our IT Department is continuing to research more efficient and cost-effective tools for our teams to use. We regularly look for ways to improve and enhance technology resources. Any specific ideas or suggestions you could provide would be assessed. Thanks again, and best of luck in your future endeavors.

Thank you for taking the time to leave your feedback. I’m sorry to read that this was your experience as an employee. As a publicly funded County Organized Health System contracting with the state of California, there are many processes and policies that we must follow to be in compliance with our contract, so while it could feel bureaucratic, most procedures we follow are necessary and required. With that said, we are actively engaged in assessing our processes through a new Alliance Dashboard, measuring a smaller number of meaningful metrics and working to equip leaders and staff with the tools of process improvement to design, refine or overhaul processes. Our written plan for 2021 is focused and simply stated, as follows: (1) Adapt Operations in an Evolving Environment, (2) Ensure Sustainable Financial Performance, and (3) Meet Member Health Needs. Our leadership team continues to gain new tools and techniques through feedback and coaching with the Leadership Practices Inventory, and ongoing training through LinkedIn Learning and a brand-new course – AWAKEN Leadership, created by our in-house Training & Development Department. In this training we further train leadership on the personal philosophies, our values of Improvement, Integrity, Collaboration and Equity, and the Five Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart. You specifically mentioned Agile in your review and while not all departments are trained in using this, a few of our Software Development teams use this methodology in their work. Again, it’s unfortunate that your time here wasn’t the best experience for you. I wish you the best in your future opportunities.

Thank you for taking the time to leave a review on Glassdoor. You are correct in that we work directly with the state of California to provide Medi-Cal managed care to over 350,000 residents throughout our service area. Note, however, that our contract with the State of California does require certain deliverables. While there may be variations from time to time, primary expectations have not changed dramatically over time. The Alliance continues to be a forward-thinking and innovative organization. One example would be our Medi-Cal Capacity Grant Program. We’ve invested millions of dollars in our community in the following areas: Increasing Provider Capacity; Expanding Access to Behavioral Health and Substance Use Disorder Services; Developing and Strengthening High Utilizer Support Resources; and Promoting Healthy Eating and Active Living. Between 2015 and 2019, the Alliance has awarded 492 grants totaling $100.7M. Another example, in 2020 the Alliance donated over $600,000.00 to local food banks to support local residents hardest hit by the pandemic. We’ve also focused on innovative ways to provide services and support for our members in response to the pandemic and wildfires throughout our areas. Organizational change, such as reorganizations and layoffs, are never easy for anyone involved, from those who are tasked with making difficult decisions, to those directly impacted, to others in-between. I can share simply that the utmost thought and planning was considered and implemented as we made the difficult and necessary decision to address medical and administrative costs. Best of luck to you in your future endeavors.