Centralized Showing Service Reviews | Glassdoor

Centralized Showing Service Reviews

Updated September 14, 2017
65 reviews

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3.0
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Bob Faherty
30 Ratings

65 Employee Reviews

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Pros
  • The computer system is very easy to learn and use, no sales calls, nice break room (in 4 reviews)

  • Easy job, flexible hours, good training (in 4 reviews)

Cons
  • I do not have any other call center experience but have heard from others the pay is not as high as others (in 5 reviews)

  • Low pay sucky hours they make you work weekends (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Customer Service Representative in Overland Park, KS
    Current Employee - Customer Service Representative in Overland Park, KS

    I have been working at Centralized Showing Service part-time (Less than a year)

    Pros

    The job is very easy, only requires the use of one program that does most of the work for you. Hours are flexible and management is extremely nice. Training process does a great job of preparing you for the position if you have no former experience in customer service. Room for advancement

    Cons

    The job is so easy it's almost boring. Very repetitive, same thing every day, the practically drags on. Other than that no other cons

    Advice to Management

    Management here is lovely no advice to give. Keep doing what you guys are all doing!


  2. "Do not apply for this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Overland Park, KS
    Former Employee - Customer Service Representative in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Centralized Showing Service full-time (Less than a year)

    Pros

    The computer system is very easy to learn and use, no sales calls, nice break room

    Cons

    Training is horrible, people think they do not need to work or show up to work and management just lets them without point reduction, but if you are late you are written up. Management never communicates or does their job they leave it for the next and then when you need hr you have to make an appt that never happens. I was up for management and I helped with the trainees when they got on the floor, I worked overnight shifts when asked and came in on Sundays when asked, yet when I had a family emergency with my special needs child they decided they could not work with me on giving me day shifts so I could take care of him and his health issues. Then when I filed for food stamps and help because I am now unemployed they refuse to write a simple letter to state I just no longer work there and the last day I worked and amount paid on last check. I never have had an employer on the phone or in person refuse something simple like that. Beware is all I can tell you. There is a lot of drama there as well and management just does not care.

    Advice to Management

    Pick up the slack, quit putting off things for the next lead to do, when someone needs hr they need hr not next week or a month from then. When someone is in an emergency situation that needs a change in schedule do not punish them for your lack of management skills dealing with other employees calling in those days all the time. It is not that employees fault that you let other employees walk all over you. People have lives some harder than others and you could help by not fake smiling or fake caring, people know when you really just do not care. When trainees are out on the floor have management there too walking the floor more so that the bad weeds do not take over the prospering plants.

  3. "Everyone is different"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Supervisor in San Antonio, TX
    Current Employee - Customer Service Representative/Supervisor in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Centralized Showing Service part-time (More than a year)

    Pros

    I loved what the job entailed.

    Cons

    Everything there is unsteady and there is such a lack of communication that everything just falls between the cracks. Including employees needs at times.

    Advice to Management

    Get more in-sync before all your good employees are gone!


  4. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Overland Park, KS
    Former Employee - Customer Service Representative in Overland Park, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Centralized Showing Service full-time (Less than a year)

    Pros

    Nice environment, the people are nice and the atmosphere is laid back. Always willing to work with you as far as your schedule.

    Cons

    Pay sucks, although you don't do much they could offer better pay. Also the benefits could use an upgrade as well.


  5. Helpful (1)

    "Customer Service Representives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Raleigh, NC
    Current Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Centralized Showing Service part-time

    Pros

    No cold calling or selling things.
    Bonuses

    Cons

    new hire downside....required to work on Fri, Sat, Sunday


  6. Helpful (1)

    "Customer Service Rep."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Centralized Showing Service full-time

    Pros

    The benefits were great and the employers were great as well

    Cons

    Not enough hours during the holiday season


  7. "Okay Part-Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Centralized Showing Service part-time

    Pros

    Easy job, flexible hours, good training

    Cons

    Management, no benefits, little recognition for good work

    Advice to Management

    More benefits for good employees

  8. Helpful (1)

    "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Euless, TX
    Current Employee - CSR-1 in Euless, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Centralized Showing Service part-time (Less than a year)

    Pros

    Great place to work for students

    Cons

    I don't have any compaints about this company


  9. Helpful (2)

    "Low budget operation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Centralized Showing Service part-time (More than a year)

    Pros

    When you're done working, you don't carry the stress home with you. The calls are all mostly resolved in less than a minute and callers aren't as insane as in other call centers.

    Cons

    The rules of performance are hidden from employees by managers. Manager's email addresses are not given out, so there's no way to communicate with them. Also, you're playing a game, but the rules are hidden from you.

    And they NEVER clean the computers.... they're often crusted over with hair, oily buildup, dandruff, and whatnot!!!

    Advice to Management

    Try to be supportive of your employees and don't treat the, like dirt. Get someone to professionally clean the computers once in a while.


  10. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Centralized Showing Service full-time (Less than a year)

    Pros

    Hired on fast if you need a job asap

    Cons

    Low pay sucky hours they make you work weekends

    Advice to Management

    Raise pay


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