Centrelink Reviews | Glassdoor

Centrelink Reviews

Updated January 24, 2017
8 reviews

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2.3
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Employee Reviews

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  1. "Frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Brisbane (Australia)
    Current Employee - Customer Service Advisor in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 3 years)

    Pros

    Good pay and benefits when the union and department can agree on new agreements

    Cons

    Lack of growth and opportunity for change. Growth hampered by long term employees doing the bare minimum to get by and being chosen for higher duties.

    Advice to Management

    Give preference to ongoing staff for career opportunities instead of short term contracts to fill roles.


  2. "Excellent job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Advisor in Traralgon (Australia)
    Former Contractor - Customer Service Advisor in Traralgon (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Centrelink as a contractor (More than a year)

    Pros

    The hours were super flexible and pay was great. Everything is friendly and willing to help. It's a very rewarding job

    Cons

    The work can be really tough at times, customers can be very rude and often do not appreciate the work and effort you have put in to helping them


  3. "banging your head against a brick wall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 8 years)

    Pros

    Wage - keeps me going until I finish my degree.

    Cons

    No matter how longer you are with the company, and how well you do your job, you are overlooked if you are not considered a team player, or someone in the "in" crowd, regardless of your experience and qualifications.

    Advice to Management

    Be more aware of what is going on in your company, not just what you are being told by your middle management lackeys. There are numerous staff working for your company, doing a better job than others who have been promoted, and yet they continue to be overlooked because of personal opinions as opposed to professional competency.


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  5. "Have perseverence or give up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Centrelink full-time

    Pros

    Flexible working conditions
    Decent pay for average work
    Understanding of personal issues

    Cons

    Lack of genuine motivation
    Need to have strong internal motivation if you care about your work because actual results are not always valued and neither is hard work

    Advice to Management

    Please take a look at yourself if the only way you bond with each other is by turning a blind eye to the real issues or commiserating about how misunderstood you are


  6. "learned, moved on. not a place for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Office
    Former Employee - Head Office
    Doesn't Recommend
    Neutral Outlook

    I worked at Centrelink full-time

    Pros

    big organisation, can meet top people at the very top level who appears to be genuinely careing for the nation's well being.

    lots of people in every part of the country. one big domestic operation.

    Cons

    slow. think of the time it takes to do something, and times it by ten, and that will be how long it takes. of course the system is very big, but it shouldn't justify the slowness.

    inflexible. not very motivated from within, very operations based, no innovation. conservative culture, everyone wants to climb up but no one truly cares about the organisation itself.

    Advice to Management

    take a look at the private sector, the banking industry would be the closer counter part, and see if things can be improved.


  7. Helpful (2)

    "Urgh - Just waiting till I finish my degree"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 5 years)

    Pros

    Ummmm... I might need to get back to you on this one. Maybe... No still have no idea, just trying to fill up the 20 word minimum.

    Cons

    It takes forever for anything to get done. They identify a way to save money - 6 months later the change still hasn't happened. No one listens to what front line staff have to say, front line staff don't have time to give feedback anyway. There are not enough staff serving customers but about 10 managers for every person being managed.

    Advice to Management

    Please - make a decision and do something, within a week, not a year.


  8. "great job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Electrician
    Current Employee - Electrician
    Recommends

    Pros

    vacation time always great, good bonuses, noproblem at alll, i will go back again

    Cons

    sweat shop, they could do with a good revamping of the facilites. what a place

    Advice to Management

    get same good high power fans


  9. Helpful (3)

    "Politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Management in Canberra (Australia)
    Current Employee - Operations Management in Canberra (Australia)
    Doesn't Recommend

    Pros

    Work-life balance is acceptable, though I have had better in private industry. Knowing that the work that you are doing is performing a social good.

    Cons

    Nothing ever seems to get done. Endless meetings on trivial things that a decent executive or manager could decide on in 5 minutes takes twenty staff 2 hours to get a draft document out.

    Advice to Management

    Get involved in the branch or business. Communicate to staff. Make a decision. Do something other than relationship manager at your level and above.