Centrelink Reviews | Glassdoor

Centrelink Reviews

Updated November 8, 2017
12 reviews

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  1. "Challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Officer in Tuggerah (Australia)
    Former Contractor - Customer Service Officer in Tuggerah (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Centrelink as a contractor (More than 3 years)

    Pros

    Security/privacy
    Opportunities to move up and/or branch out to other agencies within DHS (Department of Human Services)
    Flexibility
    Pays high Superannuation
    Support from the company and other staff
    Breaks during work
    The people

    Cons

    No quiet periods when on the phone
    Strict time management when on the phone
    A lot of knowledge and time required to answer all customer enquirers


  2. "Fast-paced, invigorating and fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Non-ongoing Customer Service Representative
    Former Contractor - Non-ongoing Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Centrelink as a contractor (Less than a year)

    Pros

    Awesome pay, really flexible with what times you can and can't work, supportive team

    Cons

    Some of the team leaders weren't great at helping out. But they were really stressed with all the new recruits (there were a LOT), and finding a parking really sucked, it was difficult unless your shift started early even then you needed to be there about 20 or 30 mins prior to your shift to find a decent spot.

    Advice to Management

    Share more information about what is going on in terms of employee contracts and their positions rather than leaving employees and team leaders to speculate based on rumours. It made it feel like the management were some upper class entity who occasionally came down to employee level to look at us and laugh and throw some grey confetti about before leaving again.

  3. "Service support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 10 years)

    Pros

    Being able to help real customers in real need and knowing you made a difference (not the ethically devoid that lie about needing to go to children's funerals or think that they are in hardship even though they have 58k in the bank just because they don't think they should have to spend their money)

    Cons

    Management is falling apart, decisions are made about processes without fully considering the impacts. Work is allocated automatically but it isn't what it is supposed to be so goes to the wrong person but they never bothered teaching staff how to tell the system what the work is so it can get to the right place so everything is prioritised wrong. Everything is done with the assumption that things work perfectly and customers always do the right thing with no advice on what to do when it all goes wrong.

    Advice to Management

    Actually listen to customer facing staff and consult with us about problems. Bring back system testing and include the customer facing network like the office staff and call centre staff. The whole world doesn't revolve around processing.


  4. "Not that great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer
    Former Employee - Customer Service Officer
    Doesn't Recommend

    I worked at Centrelink full-time (More than 10 years)

    Pros

    flexi time and hours of work

    Cons

    very disorganised management style, regimented and overworked.


  5. Helpful (1)

    "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Brisbane (Australia)
    Current Employee - Customer Service Advisor in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 3 years)

    Pros

    Good pay and benefits when the union and department can agree on new agreements

    Cons

    Lack of growth and opportunity for change. Growth hampered by long term employees doing the bare minimum to get by and being chosen for higher duties.

    Advice to Management

    Give preference to ongoing staff for career opportunities instead of short term contracts to fill roles.


  6. Helpful (1)

    "Excellent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Advisor in Traralgon (Australia)
    Former Contractor - Customer Service Advisor in Traralgon (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Centrelink as a contractor (More than a year)

    Pros

    The hours were super flexible and pay was great. Everything is friendly and willing to help. It's a very rewarding job

    Cons

    The work can be really tough at times, customers can be very rude and often do not appreciate the work and effort you have put in to helping them


  7. "banging your head against a brick wall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 8 years)

    Pros

    Wage - keeps me going until I finish my degree.

    Cons

    No matter how longer you are with the company, and how well you do your job, you are overlooked if you are not considered a team player, or someone in the "in" crowd, regardless of your experience and qualifications.

    Advice to Management

    Be more aware of what is going on in your company, not just what you are being told by your middle management lackeys. There are numerous staff working for your company, doing a better job than others who have been promoted, and yet they continue to be overlooked because of personal opinions as opposed to professional competency.

  8. "Have perseverence or give up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Centrelink full-time

    Pros

    Flexible working conditions
    Decent pay for average work
    Understanding of personal issues

    Cons

    Lack of genuine motivation
    Need to have strong internal motivation if you care about your work because actual results are not always valued and neither is hard work

    Advice to Management

    Please take a look at yourself if the only way you bond with each other is by turning a blind eye to the real issues or commiserating about how misunderstood you are


  9. "learned, moved on. not a place for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Office
    Former Employee - Head Office
    Doesn't Recommend
    Neutral Outlook

    I worked at Centrelink full-time

    Pros

    big organisation, can meet top people at the very top level who appears to be genuinely careing for the nation's well being.

    lots of people in every part of the country. one big domestic operation.

    Cons

    slow. think of the time it takes to do something, and times it by ten, and that will be how long it takes. of course the system is very big, but it shouldn't justify the slowness.

    inflexible. not very motivated from within, very operations based, no innovation. conservative culture, everyone wants to climb up but no one truly cares about the organisation itself.

    Advice to Management

    take a look at the private sector, the banking industry would be the closer counter part, and see if things can be improved.


  10. Helpful (2)

    "Urgh - Just waiting till I finish my degree"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor
    Current Employee - Customer Service Advisor
    Doesn't Recommend
    Negative Outlook

    I have been working at Centrelink full-time (More than 5 years)

    Pros

    Ummmm... I might need to get back to you on this one. Maybe... No still have no idea, just trying to fill up the 20 word minimum.

    Cons

    It takes forever for anything to get done. They identify a way to save money - 6 months later the change still hasn't happened. No one listens to what front line staff have to say, front line staff don't have time to give feedback anyway. There are not enough staff serving customers but about 10 managers for every person being managed.

    Advice to Management

    Please - make a decision and do something, within a week, not a year.