Centura Health Reviews in Centennial, CO | Glassdoor

Centura Health Centennial Reviews

Updated September 24, 2017
7 reviews

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Centennial, CO

2.4
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Centura Health CEO and President Peter D. Banko
Peter D. Banko
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7 Employee Reviews

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Pros
Cons
  • Upper management unreasonable and rarely seen (in 15 reviews)

  • Have to balance realities of business with patient care - not as much money for non- (in 10 reviews)

More Pros and Cons

  1. "Marketing team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Centura Health full-time (More than 3 years)

    Pros

    Great people, positive corporate culture. Nice amenities, building and grounds.

    Cons

    Uncertainty as top management is changing along with CEO change. There is some tension that wasn't there with the last CEO. Time will tell.


  2. Helpful (5)

    "Good place to start, but no growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accountant in Centennial, CO
    Former Employee - Senior Accountant in Centennial, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Centura Health full-time (More than 3 years)

    Pros

    Great coworkers, flexible hours, decent benefits, good location in DTC, good experience if you're interested in healthcare. Great place to start my career.

    Cons

    Don't tend to hire from within, leading to problems/turnover. Don't give promotions, you have to apply for them. No growth potential. Management can be chaotic.

  3. "Call Center Horror"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Help Desk Analyst in Centennial, CO
    Former Contractor - Help Desk Analyst in Centennial, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Centura Health as a contractor (Less than a year)

    Pros

    the people are nice and friendly enough

    Cons

    The structure of the Help Desk job is very crazy,

    All techs are working in one room with no windows, they have ran out of cubes, you you'll get one of those desk they have students sitting at in highschool. Due to this there is alot of background noise during your calls. Your team members also like to yell across the room while your on calls.

    You only get 20 seconds in between calls to catch your breath and composure= Thanks to the the lackluster Cisco call agent they use

    Your only have 3 minutes per call when the center is getting slammed, they call this "
    Triage Mode"

    You will be told the training is two weeks but if you cant come up to speed (take 30 calls by yourself a day by day 5, they will find a way to get rid of you

    Process and protocols are very different between depts, a lot of ticket hot potato with the Epic Teams on onsite techs

    You will not be introduced to anyone on your team, very unwelcoming for new person.

    Only one womens bathroom with 3 stalls for over 50 women in the building

    Advice to Management

    Be better overall please

    Introduce your new employees to their teammates

    Provide feedback to your contractors to, they are people and they are helping your help desk team in its time of great shortage

    Treat your contractors with respect

    Be supportive and don't lie


  4. Helpful (3)

    "Centura Health- The Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Centennial, CO
    Former Employee - Human Resources in Centennial, CO
    Approves of CEO

    I worked at Centura Health full-time (More than a year)

    Pros

    If you are a capable HR professional, they will put you to work. You will be exposed to a lot of different aspects of HR, just have your fingers crossed that you have the resources to teach or help you (many times you will not). If you want to work for a giant organization, then they definitely have that going for them.

    Cons

    Poor training at all levels for HR, Payroll, and Comp processes. The culture here is awful. They do not advocate for their employees, they would prefer to just replace associates instead of addressing organizational breakdowns or performance improvement. You literally are a cog in the wheel, and you definitely get the impression you are easily replaceable.The corporate office is definitely "mature" and cold. If you are a young professional, be prepared to be reminded of it regularly.

    Advice to Management

    Listen to the requests of mid level management. Simple fixes are written off because "its not in the budget", yet they hemorrhage that budget on more poorly executed acquisitions and CHPG clinics. Those in the trenches DO know what they are talking about. If a department is understaffed, it should be addressed instead of offering endless overtime which in turn leads to poor performance.


  5. Helpful (1)

    "Some Good, Some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    Doesn't Recommend
    Positive Outlook

    Pros

    Centura is a growing company, long term they have a possibility of many more jobs. The pay is, generally, in line with other medical companies of the same size. They have a lot of rewards, parties and "thank you's" that they give to employees. Company follows spiritual vision and all faiths and believes are respected.
    Opportunity for bonus in Revenue Management.

    Cons

    Directors in the Revenue Management Division are not aggressive in keeping their teams at full staff. Almost all teams are understaffed and employees are expected to keep up with workload.
    New EPIC computer system is working well for the front line staff in hospitals and clinics, but is horribly defective. Employees are told "they" are working on it but little has been fixed. This is pervasive throughout the entire Revenue Management system.
    Some management follow the spiritual guidelines of the company, others do not follow them in any way. If a company holds itself to a higher standard, then they should stick to that.
    Holiday pay is taken from PTO (personal time off). PTO is equal to 2 weeks vacation and 10 holidays a year. No extra time for sick leave, or personal time, like many other companies offer.
    Bonus is dependent on ENTIRE 500 employee Revenue Management Division, meeting goals. Individual excellence is not rewarded.
    Training for new system was lacking specific training for specific positions. Employees across the entire division were told, "Play around in the system and figure things out". This style of training is good for the generations that grew up playing video games, but is not helpful to the older employees who did not. There is no consideration or training for babyboomer generation.
    Even though Centura Health is growing it is extremely difficult to promote within the company. Over and over I have witnessed individuals with more than the required training, certifications and incredible yearly reviews, be passed over for people outside of the company. I have witnessed this within hospitals, clinics and Revenue Management.

    Advice to Management

    Find solutions to the broken EPIC system in Revenue Management. Full out blitz to fill the staffing shortage in Revenue Management. The company says it wants to be the leader in the Medical Community in Colorado. Leaders blaze the trail. Pay more. Get rid of bonuses for the entire division and go back to the individual pay for performance system.
    Develop training for the different generations that work for you. One style of training does not work for everyone.
    Redirect the focus of your recruiters to focus, FIRST, on individuals within the organization and SECONDLY, outside of the company.

    Centura Health Response

    Jan 6, 2017 – Recruiting

    We appreciate the honest feedback and recognize that transitioning to new technology is not without challenges despite every effort to anticipate them ahead of time. Our director of system recruiting... More


  6. Helpful (1)

    "Decent Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    No opinion of CEO

    I have been working at Centura Health full-time (More than 3 years)

    Pros

    Decent company to work for with good benefits. Good employees who do their best to perform their tasks.

    Cons

    Management is not in touch with employees. There is a lack of communication within departments.

    Advice to Management

    Expand support departments at the same rate as you add new hospitals and clinics.


  7. "mixed bag on the service desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IT Customer Service Analyst in Centennial, CO
    Current Contractor - IT Customer Service Analyst in Centennial, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Centura Health as a contractor (Less than a year)

    Pros

    pay is solid, management is competent, team was mostly great. keep most of their equipment up to par, facilities are serviceable and clean. coffee bar. they encourage people to go to school and benefits are pretty solid.

    Cons

    i was to start off by saying i was let go because management found out i had a phone interview at a different company, so theres that. Also, theres a chronic case of spinelessness from management and co-workers affecting the place. People would spy on what i was doing, and taddle to management. was insulted when i took less than 50 calls a day its owned by a church somehow, so people will expect you to just agree with them when talking about religion, really dont like disagreement. Management makes a effort but its clearly insincere when they ask for input. Also they have a hard time saying no or countering the demands of upper management and will commit to projects that they have not business doing.

    Advice to Management

    stop watching fox news, people under 30 can work too, and grow a pair; mean it when you ask how im doing


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