Century Casino Calgary Reviews in Calgary, AB | Glassdoor

Century Casino Calgary Calgary Reviews

4 reviews

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Calgary, AB, Canada Area (Canada)

2.7
Star Star Star Star Star
Recommend to a friend
Approve of CEO
Century Casino Calgary General Manager Todd Thull
Todd Thull
2 Ratings

4 Employee Reviews

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  1. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Calgary, AB (Canada)
    Current Employee - Anonymous in Calgary, AB (Canada)

    I have been working at Century Casino Calgary full-time

    Pros

    Flexible work schedule, nice employees to work with.

    Cons

    Upper management is nonexistent, when they do grace the floor with their presence does not acknowledge their staff unless your one of the privy few whom they have known "forever". Doesn't seem to care what is happening in the establishment as long as the bottom numbers look good.

    Advice to Management

    Get your management some training. Starts at the top and trickles down.


  2. "Security supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Supervisor in Calgary, AB (Canada)
    Former Employee - Security Supervisor in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Most of the staff are genuinely pleasant human beings to be around, they do their job to the best of their abilities and they try to make it a fun environment to work in.

    - The place has potential to be bigger.

    Cons

    - security management have no concept of how to properly handle situations or how to balance a budget (e.g, ran out of first aid supply's and was not replenished because it didn't fit into budget) despite the new management being all ex police officers of +50 years of experience combined. For further example, I was given direction from security management the day a neighbouring casino was robbed, that if I or anyone else believed I had spotted the robber running down the main hall way was, and I quote directly from the assistant sec manager "if you see him, try to stop him, ask him how his day is going. Keep him occupied and the police may be able to get here in time."

    - upper management is too afraid to spend money to make money.

    - staff get overworked. ASM usually pulling 18+ hour shifts, plus they operate on a 2 guard (that's one supervisor and a guard) and one manager shifts which is illegal as per AGLC. And have been doing so since October 2014.

    - staff doubt the owners are informed as to how badly staff get treated.

    - medical problems (with all appropriate documentation from practitioner et al) are subject to being terminated

    - if you speak openly about managements blunders you will be terminated without cause, even after years of service.

    - high school politics sway management instead of facts. E.g. F&B manager had a staff member fired for harrasment with no proof other than unfounded rumours that the accused staff members management neglected to investigate.

    Advice to Management

    Fire Vern Quinlan.
    Your franchise will be a revolving door as long as he is there. Staff will quickly realize that he thinks he is still in the RCMP and runs the department as such (ex CPS detective assistant manager is not any better but pretends to be to your face). This results in an incredibly unsafe environment as the direction that guards are given is not conducive to a safe environment.

    -Start spending money to make money; but cater to a different age range as the current demographic is not sustainable.

    - ADVERTISE!!! They refuse to spend on advertising and as a result, there are more "dead" Friday nights than busy ones.


  3. "Poor Morale, No one is Happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Century Casino Calgary part-time

    Pros

    Good Staff
    regular patrons are pleasant

    Cons

    Untrustworthy HR, nothing stays confidential
    No leadership
    Management does not want to hear the negatives or ways to improve. Only wants to hear that all is good (even if not the truth)

    Advice to Management

    Listen to Staff


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  5. "Friendly, Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Server in Calgary, AB (Canada)
    Former Employee - Food and Beverage Server in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Century Casino Calgary full-time (More than a year)

    Pros

    Fun and well organized, usually

    Cons

    Management sometimes would be quick to tell you what you did wrong but not to praise
    Felt under appreciated/not acknowledged for hard work



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