CenturyLink Reviews in Las Vegas, NV | Glassdoor

CenturyLink Las Vegas Reviews

Updated July 18, 2017
16 reviews

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Las Vegas, NV

3.1
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
9 Ratings

16 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 77 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 58 reviews)

More Pros and Cons

  1. "Feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Las Vegas, NV
    Former Employee - Account Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    I loved the moderness of the business environment

    Cons

    I had no bad experiences at all

    Advice to Management

    Student mentality


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Las Vegas, NV
    Current Employee - Sales Representative in Las Vegas, NV
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Good people . Lots of help

    Cons

    Slow process of getting things done

    Advice to Management

    Great job

  3. "Good people?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Lots of job options to go after

    Cons

    So much process. They get in their own way 9 out of 10 times


  4. Helpful (3)

    "Work Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Network Engineer in Las Vegas, NV
    Former Employee - Lead Network Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Great Training, stable company, excellent benefits, excellent industry reputation, mid-level to upper-level management provide excellent support. Knowledgeable product management. Thumbs up!

    Cons

    Cut throat environment, local management not supportive of staff employees, not enough resources available locally to handle the volume of work.

    Advice to Management

    Mid to Upper management are excellent in providing direction and support to local teams/workgroups. Local, first level management need to provide better direction.


  5. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Repairperson in Las Vegas, NV
    Former Employee - Installation Repairperson in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Salary / Union representation

    Cons

    Flaky management / Always micromanaging

    Advice to Management

    Take care of your people instead of micromanaging


  6. Helpful (1)

    "Compensation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Compensation Analyst in Las Vegas, NV
    Former Employee - Senior Compensation Analyst in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    The work is very detailed and interesting. There's an opportunity to work with great people. The teams I was part of were fast paced and had an impact on the ability of the centers to meet and exceed expectations. I really liked the people I worked with.

    Cons

    There is a negative moral problem due to changes in the company structure. The atmosphere in some departments is palpable and can make it tough to get the work done.

    Advice to Management

    Shifting sands in the business world will result in company changes but the company execs don't seem to realize that the employee's are smart enough to see what is happening. It creates unrest and a lack of trust. Execs wait until the last minute to announce changes that everyone knew about months before. Be more upfront.


  7. Helpful (1)

    "Market Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Manager in Las Vegas, NV
    Current Employee - Market Development Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Size, network, and brand capital

    Cons

    Not adapting fast enough in the new world of data and networks. Management is misguided and lacks knowledge and skills.

    Advice to Management

    Get rid of the consultants and yourselves. You need Harvard MBAs to run a company this size. Delegating all responsibility to the only one you have is insufficient.

  8. Helpful (3)

    "Don't do it.. Trust me the horrible reviews are true!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV
    Current Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home
    No commute

    There is not many positives about working here-benefits are expensive low annual limits-getting time off requires PTO non-negotiable

    Cons

    NO JOB SECURITY-you can be fired in as little as 2 months-see con about call routing
    First, no matter what you are told, everyone is in the same queue for calls BUT THEY DO ROUTE NEW INSTALLS TO SPECIFIC AGENTS WITH THE SAME quota. This means if you aren't one of the favorites, you WILL have to work three times as hard for the same pay.
    They only promote those with sales of 150% and up
    Commission checks are taxed at 32%- so even if you hit 100% of quota you are left with 500 dollars
    Rampant unethical behavior and sales leave you to clean up the mess-this will be the bulk of your calls most of the day
    Micromanagement at its finest- when having to clean up the messes on accounts you will get in trouble for making adjustments
    Company does not follow its own core principles-Honesty Integrity and Fairness
    If you do not have PTO- you cannot take a day off without getting points-points take up to 2 months to roll one off and some days are worth 2 points-10 is termination.
    Angry rude customers combined with poor management create a stressful hostile work environment-expect to to be bothered on your day off about stats and be unpaid at least 10 minutes every day at the start of the shift to get the system ready to go so you don't get tardies or points.
    Calling other departments is like calling another company that will hang up you or cold transfer customers back
    To put it in perspective, CenturyLink's health care costs are 46% higher that the industry average due to stress, overeating, and alcoholism.
    If a customer disconnects or gets suspended within 90 days from your sale, you HAVE to pay the company the commission back and it WILL be deducted from your next commission check.
    Pay is lower than industry average and not worth it, McDonald's is better than working here.
    EVERY MONDAY IS A MANDATORY 11 hour shift and you work EVERY SINGLE SATURDAY no exceptions-both days are worth 3 points so if you call in you get 2 points. Only 15 hours of PTO is available on Saturdays to share between 150 agents, all PTO is taken the year in advance for Saturdays so no Saturdays off.

    Advice to Management

    Follow your core principles, treat all employees the same.


  9. Helpful (3)

    "Churn & Burn - Lead Acquisitions - Small Biz to Enterprise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Las Vegas, NV
    Former Employee - Sales Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CenturyLink full-time

    Pros

    Started off with good training but like fire hose drinking. Nice to travel to Denver and Salt Lake City for training and testing. Must certify on products within 3 months. Great portfolio: voice, data, internet, cloud services and collocation offerings.

    Cons

    Positivity wore off within 6 months. Sales people were not able to turn expected sales and hit quotas. Reputation in the Vegas market isn't good for this company. Lots of barriers to overcome in spite of television advertisements for residential gig fiber. Sales people going after same accounts. Internal conflicts. Installations projected 90 - 120 days. Some people are still waiting after 6 months. Low morale.

    Advice to Management

    Fix sales/operations issues. Strive for under promising and over delivering. Customers are still your ultimate challenge.


  10. Helpful (2)

    "run forrest run!"

    StarStarStarStarStar
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Current Employee - Retail Sales Associate in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    hard to say. we have the ability to drum up our own business at times which proved to be a plus.

    Cons

    micro managing. My manager abdicates much of her authority to handpicked persons who openly disparages other employees. her boss uses "skip level" meetings as an opportunity to point out people who dont like her

    Advice to Management

    get it together! very disappointed. i can not wait to find something better. you all are a shame to sales organizations all over.


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