CenturyLink Reviews in Minneapolis-St. Paul, MN | Glassdoor

CenturyLink Minneapolis Reviews

Updated May 9, 2017
79 reviews

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Minneapolis-St. Paul, MN Area

3.0
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
34 Ratings

79 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 77 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 58 reviews)

More Pros and Cons

  1. Helpful (1)

    "It's an ok place to work. I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Minnetrista, MN
    Current Employee - Broadband Technician in Minnetrista, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 8 years)

    Pros

    Good Pay, benefits, pension (those who are grandfathered in) and usually the ability to work OT if you want it. Lots of jobs internal to advance.

    Cons

    Upper management has no clue of the true direction, mandatory OT that's forced. Pressure as a technician to get sales.

    Advice to Management

    Think before you change something, don't waste money thinking something might work, try it small scale then deploy it throughout the company when it has success


  2. Helpful (1)

    "Global Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    26 Billion Dollar company, Dynamic Company moving quickly building a strong platform in Multi-Cloud, IT Services and Security services

    Cons

    26 Billion dollar company with large company challenges

    Advice to Management

    Do the right thing and other objectives will follow.

  3. "Large company without a long term view for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Minneapolis, MN
    Former Employee - Inside Sales Representative in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    good software -sales force.com and many learning opportunties

    Cons

    Laid off entire department after 1 year of being hired and then 2 years later started trying to hire people back.

    Advice to Management

    Care about employees, make long term decisions


  4. Helpful (2)

    "Thanks But...No Thanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    The health benefits were great.

    Cons

    My former manager lacked interpersonal and communication skills. He had racist tendencies which was very unprofessional.

    Advice to Management

    Please restore some sense of professionalism in sales department. There are so many unethical practices taking place and swept under the rug.


  5. Helpful (9)

    "Senior Gloabal Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Global Relationship Manager in Minneapolis, MN
    Current Employee - Senior Global Relationship Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    If you're fairly new to large tech deals this role will help give you the experience needed to go somewhere else. My suggestion is to cut your teeth here and take what you've learned to an organization that can deliver.

    Cons

    CenturyLink is the epitome of what's wrong with large telecom/IT organizations. They're not limber, they hire the wrong senior leadership (they in turn hire the wrong middle management and so on), they de-incentivize their employees at just about every opportunity, no one understands how compensation works (not even those who work in the comp dept), they have annual layoffs like clockwork (right before the holidays), they manage to take a broken comp structure and make it even worse every January, the list goes on...

    Advice to Management

    I wish I could provide some solid feedback, but it seems that this organization has gotten so far away from what a solid business partner to its clients should be that I don't know that I have the expertise to provide actionable insight to management. I guess the only suggestion I can make is to put yourselves in our customer's shoes and doe right by them.


  6. Helpful (1)

    "Service Assurance Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Assurance Technician in Minneapolis, MN
    Former Employee - Service Assurance Technician in Minneapolis, MN
    Recommends
    Neutral Outlook

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Great Benefits. 2017 Health Insurance cost, $106. per month. 37th year, had 5 weeks vac.
    Management treated me fairly.

    Cons

    Company losing land line business daily. Due to reduced business, reductions in workforce.
    Fewer people doing same or more work.

    Advice to Management

    Listen more to CWA (Communications Workers of America Leadership, workers are people, not machines.


  7. Helpful (2)

    "Work Work Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in Bloomington, MN
    Current Employee - Network Technician in Bloomington, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    Positions pay well
    Decient benefits package

    Cons

    Use of mandatory overtime is excessive
    Workers are not seen as valued team members
    Presently morale is Low
    Career Opportunities are limited for hourly workers

    Advice to Management

    Hire more managers to make work crews smaller
    Invest in resources for the workers.

  8. Helpful (4)

    "Beware of the pitfalls ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Account Manager in Saint Paul, MN
    Former Employee - Senior Enterprise Account Manager in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, good product set, fabulous sales training

    Cons

    Pay is low for the job required and the area. No real room for advancement. Systems and processes are antiquated and inefficient. Commision structure is impossible to understand and is a constantly moving target. Getting a sale is the easy part, getting it installed and then getting paid for it - that's often impossible.

    Advice to Management

    The average tenure of 8-10 months should alert you to a serious problem within the organization. Although attempts to revive morale are there, the consistent change in focus and priorities has a negative impact on both goals and morale. The management offers very little in the way of true leadership (excepting only a few). Those that do lead- are left to carry the load of the managers who micromanage their staff in a way that creates an abysmal work environment. Constant threats of lay offs and continual staff turnover leads to employees who don't trust either the company or their coworkers. Too many people who are just waiting to be pushed out the door.


  9. Helpful (1)

    "Solid assets, challenges ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Paul, MN
    Current Employee - Manager in Saint Paul, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Large network and install base ensures some level of predictability
    Leadership clearly is intent on transforming the company
    Technology turn over always presents new opportunities

    Cons

    Core revenues are shrinking, creating consistent pressures on expense
    Leadership vision/plan for transformation strategy is at times cloudy

    Advice to Management

    Better align and reduce the number of transformational programs. At some point they dilute the efficacy amongst themselves.


  10. Helpful (1)

    "Sales - Global Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Account Manager in Minneapolis, MN
    Former Employee - Global Account Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook

    I worked at CenturyLink (More than 8 years)

    Pros

    Money is ok. Job is professional, not too many of those left. Team was great to work with.

    Cons

    If you aren't in Monroe, you have no voice. Company strategized too much on the residential and not enough meeting big business needs. Bringing in new managers rather than promote, means the culture that used to be so good is diluted and the management is poorly trained. My manager was a sexist male and made lewd comments. They hide behind the "regulated industry" excuse, which is a cop out.

    Advice to Management

    Look at the human capital within the organization, you have a lot of talent there. Just because a guy sold retail cell phones, doesn't make him capable of strategizing long term with a multi-million dollar company.


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