CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated January 23, 2018
2,772 reviews

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3.0
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
1,085 Ratings

2,772 Employee Reviews

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Pros
Cons
  • Upper Management does not have a clear guiding picture (in 90 reviews)

  • There's no such thing as work/life balance due to chronic under staffing (in 31 reviews)

More Pros and Cons

  1. Featured Review

    "Global Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in Detroit, MI
    Current Employee - Global Account Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Solid solution portfolio, excellent extended team resources, competitive pricing, world class customer service.

    Cons

    Product delivery/implementation can slip easily.

    Advice to Management

    Keep up the good work


  2. "load specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unemployed in Phoenix, AZ
    Former Employee - Unemployed in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    the pay is good and always on time

    Cons

    supervisors sometimes are not the best

    Advice to Management

    improve on supervisors

  3. "network tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Technician in Clayton, NC
    Former Employee - Network Technician in Clayton, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 8 years)

    Pros

    great people to work with , use telecommunication skills all day , great pay

    Cons

    union - never had vacation during Christmas or thanksgiving time


  4. "Manager Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    I encountered some great people to work with during my 15+ years with this company.

    Cons

    The annual review process required managers to stack rank employees in to categories of high medium low performing employees. For high performing teams this became very unfair and resulted in high performing individuals being recognized as low performers and denied a bonus or a pay raise.

    Advice to Management

    Leadership needs to amend this policy so that managers can rate employees based on their performance rather than categorizing them based on comparison to their peers.


  5. "Review 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Strong core principles. Executing various diversification strategies.

    Cons

    Slow to enter new markets and exit mature ones. Primary plan to sustain revenue is through acquisitions vs. a path to intrinsic growth, leading to frequent consolidation and reorgs.

    Advice to Management

    Continue to focus on culture, customer experience, and employee experience improvements.


  6. "Customer Retention Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Retention Supervisor in Idaho Falls, ID
    Current Employee - Customer Retention Supervisor in Idaho Falls, ID
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Very good benefits and pay

    Cons

    Change management is constant from week to week. Its not clear what to work toward to be successful

    Advice to Management

    Training, transparency on decisions


  7. "In transition"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    Challenging work in a great team environment at fLVLT

    Cons

    Slow decision making and communications

  8. "Account Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at CenturyLink full-time

    Pros

    Great people and good upper management.

    Cons

    Disjointed company due to many acquisitions.


  9. "Technical Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Houston, TX
    Current Employee - Technical Support Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Wonderful Management Staff, Great Co-Workers, Ability to Work From Home

    Cons

    Not enough staff to cover all of the calls causing customers to have long wait times, small annual raises, strict adherence to call metrics that get blown away by all of the wait times

    Advice to Management

    Less to management, and more to coorporate, let them hire more people. Stop trying to cover up loses in other areas of the company by cutting funding to the areas that do work. You only make the customers angry, causing them to go with other providers, causing you to lose more money.


  10. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    easy work with great pay

    Cons

    Too many levels of management.


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