CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated October 19, 2018
3,290 reviews

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2.9
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CenturyLink CEO Jeff Storey
Jeff Storey
86 Ratings

3,290 Employee Reviews

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Pros
Cons
  • "Upper management is completely disconnected from the day-to-day work of their employees" (in 107 reviews)

  • "Limited advancement options if you work from home or are not in the right location" (in 37 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Global Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in Detroit, MI
    Current Employee - Global Account Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Solid solution portfolio, excellent extended team resources, competitive pricing, world class customer service.

    Cons

    Product delivery/implementation can slip easily.

    Advice to Management

    Keep up the good work


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Engineer in Monroe, LA
    Former Employee - Senior IT Engineer in Monroe, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Very friendly place and career advancement

    Cons

    No cons that I can think of

    Advice to Management

    None at this time

  3. "Business Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Manager in Kansas City, MO
    Former Employee - Business Sales Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 8 years)

    Pros

    Benefits are good and a lot of variety.

    Cons

    Disparate due to acquisitions. Not fair wages for male vs female in the same role. FTO took away 6 weeks of earned PTO. In my region the average tenure was 18 mths. They can't keep good people.

    Advice to Management

    Have sellers sell and customer service and operations handle installations.


  4. "Local Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Local Network Engineer in Seattle, WA
    Current Employee - Local Network Engineer in Seattle, WA

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Work environment within engineering team is supportive and values individual growth. Everyone helps answer each other's questions regarding engineering process, systems access, and communication. Knowledge of telecom network systems in its growth and maintenance is valuable especially in the field of utilities.

    Cons

    Expectations for engineering jobs are unclear and sometimes make overall goals unattainable. The engineering process has undergone far too many changes for the sake of "improvement" making it too convoluted. The communication among various departments and landowners/developers can often be difficult because the understanding of projects isn't consistent.

    Advice to Management

    Engineers play a pivotal role in project management and consulting with developers. The revolving door of engineers and project managers should be a signal that engineers have not been valued as significant as they should be. It has not been possible to be compensated for this increased load whether it'd be through pay raises, man power, simpler networks/processes, etc.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time

    Pros

    A solid sales training program

    Cons

    Upward movement internally is difficult


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Carlisle, PA
    Current Employee - Central Office Technician in Carlisle, PA
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 8 years)

    Pros

    The local people are great to work with.

    Cons

    Advancement is difficult if you're not willing to relocate.

    Advice to Management

    Upper management needs to loose the old school telecom ideas and values, it's 2018, change or get left in the dust.


  7. "Merger Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Great Portfolio of Network and Services

    Cons

    Company is experiencing major integration pains due to CTL L3 Merger.

  8. "OK Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Denver, CO
    Former Employee - Solutions Architect in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    - Flexible work environment
    - Respect for employees

    Cons

    - Pretty low compensation
    - No career growth

    Advice to Management

    Look around other competitors and reward your employees accordingly


  9. "great company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    i thoroughly enjoyed the culture at centurylink and the great people

    Cons

    not my first choice to live in lousiana


  10. "Field, customer facing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 8 years)

    Pros

    Good pay for job duties

    Cons

    Lack of training, lack of customer based decision making.

    Advice to Management

    Focus on local business models to improve penetration, retention and culture if employees for the betterment of the customers


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