CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated August 19, 2018
3,182 reviews

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2.9
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CenturyLink CEO Jeff Storey
Jeff Storey
41 Ratings

3,182 Employee Reviews

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Pros
Cons
  • "Upper management is completely disconnected from the day-to-day work of their employees" (in 103 reviews)

  • "Limited advancement options if you work from home or are not in the right location" (in 35 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Global Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in Detroit, MI
    Current Employee - Global Account Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Solid solution portfolio, excellent extended team resources, competitive pricing, world class customer service.

    Cons

    Product delivery/implementation can slip easily.

    Advice to Management

    Keep up the good work


  2. "The work enviroment is the best part of this job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Everybody is on your side and willing to help you do your job the best you can.

    Cons

    No negatives that I can think of.

    Advice to Management

    N/A

  3. "Good place to work!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time (Less than a year)

    Pros

    Like the people I work with.

    Cons

    Moving up in company does not meet outside salaries because you are already within the company and they don't want to pay.


  4. "stable, good balance of life, very bureaucratic, little mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Denver, CO
    Current Employee - Account Director in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Good benefits, good name recognition

    Cons

    Bureaucratic to say the least, very political.

    Advice to Management

    Fix sales compensation issues or you will lose revenue and have high turn over.


  5. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time

    Pros

    Nice benefits. My supervisor was Great.

    Cons

    They started to focus too much on sales to a point that if you did not get the quota every month you would lose your job no matter how good you were at your job. Towards the end and why I left, I felt like a used car person not a customer service rep.

    Advice to Management

    Focus on customer service and not so much on upselling to make your customers happy and not have your employees worrying every month if they will have a job.


  6. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CenturyLink full-time

    Pros

    Flexible, and great benefits all around

    Cons

    Time management, other than that its great


  7. Helpful (1)

    "Flexible but hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Positive Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Solid job that's not going away from lack of business, work from home if non-union sometimes, off site manager,

    Cons

    A new manager ever year, lots of silos, ancient core software, older work force, tons of politics, off site manager, #contractors4life is a thing there, new processes not communicated clearly, left not knowing what the right hand is going, managers not training new people, managers not getting training, managers not knowing previous managers processes or why they were in place, seniority over skill unless you know someone, shareholder focused not employee focused, horrible dispute resolution with customers, golden parachutes, management making promises about a career path that never comes through due to "management changes", who bought who now??

    Advice to Management

    All corporations plan short term and change C level management too much. By the time you are about to finish putting the vision into place for the last team a new one comes in. They bring their entire team with them and they put out their vision. Then a year laster it's about done and a new team comes in. When do you find time to build the company when you are always being visionary captain? It seemed like loans were always going up along with upper level compensation. They didn't pay out Christmas bonuses or cost of living bonuses in 2018.

  8. Helpful (3)

    "Tough Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Architect in Broomfield, CO
    Former Employee - Senior IT Architect in Broomfield, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    CenturyLink has strong CLEC telecommunications products from its acquisition of Level3 Communications. There are quality people working there trying to integrate the two companies.

    Cons

    CenturyLink has an old school ILEC feel, and the integration road is long and painful. The cuts in certain areas were made by upper management with little/no knowledge of those being RIFed, and in many cases were too deep to enable those left to efficiently do their jobs.

    Advice to Management

    Adopt the more forward thinking culture of Level3 Communications and move forward with integration as quickly as possible. Talk to direct line managers before laying off critical employees.


  9. "Repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Repair Technician in Orlando, FL
    Former Employee - Repair Technician in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    Work from Home was convenient
    Split Shift hours allowed for flexibility
    Bonus pay was pretty decent

    Cons

    Base pay low for the work
    Sometimes hard to keep the metrics balanced
    Some supervisors intentionally manipulative

    Advice to Management

    Be good to your employees and that will translate to your customers


  10. "Good but underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Paul, MN
    Current Employee - Manager in Saint Paul, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Good employee benefits and work flexibility

    Cons

    Employees are in underpaid compared to market

    Advice to Management

    Adjust salaries


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