CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated May 23, 2017
449 reviews

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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
164 Ratings

449 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 75 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 56 reviews)

More Pros and Cons

  1. "Project Management Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Project Manager in Denver, CO
    Former Employee - Lead Project Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits, great peers, provide some training

    Cons

    Lots of overtime, bad upper management, constant churn of projects, jobs being outsourced or moved to corp headquarters (Monroe, LA)


  2. "No future unless you're willing to relocate to Monroe."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Technical Project Manager in Littleton, CO
    Former Employee - Lead Technical Project Manager in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 5 years)

    Pros

    Salary was competitive. Good annual bonus.

    Cons

    Constant reduction in workforce and frequent reorgs. Pressure to relocate to Monroe. Poor vision and direction from middle management.

    Advice to Management

    Keep purging the old Qwest regime at the Manager and higher level. Agile may not be the best methodology for larger projects.


  3. "customer care and sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care and Sales in Phoenix, AZ
    Former Employee - Customer Care and Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 5 years)

    Pros

    Great Benefit , Great Health Insurance, Plenty Personal time.

    Cons

    You will get fired anywhere within six months to two years, employee turnover is high (super high), supervisor are old school and leadership theories outdated.

    Advice to Management

    Don't fired your employees on the phone, take a close look to the supervisors.


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  5. "Very chaotic atmosphere due to change in the business model and marketplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Charlotte, NC
    Former Employee - Central Office Technician in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Decent Pay for the work you do.

    Cons

    Horrible culture at the company. Complete chaos in the business model because of the changing landscape in the marketplace. I watched almost 75% of my leadership chain of command leave the company over the last 5 years. There is such a Machiavellian aspect to the management there. They are pitted against each other and the one who wins gets to keep their job, while the loser sooner or later is forced out.

    They are very utilitarian in their approach to managing and the only thing that matters is the bottom line. My last year I witnessed them laying off employees left and right and the rest of us had to endure mangers that were brought in with the expressed intent of thinning the herd.

    Also, benefits are crap. Insurance is a complete rip off. I couldn't even afford to go to the doctor the last year I was there.

    Advice to Management

    I know you are going through changes but you have to invest in the employees if you want to keep any. Try creating an employee friendly environment and invest in research and development rather than growth through acquisitions. I watched you crush what was a great company to work for before you merged with them. I swear some of you have absolutely no souls.


  6. "Systems Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Denver, CO
    Former Employee - Systems Analyst in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Hard working peers that make all of it come together

    Cons

    Hours that are required leave very little work life balance
    Documentation just to document

    Advice to Management

    Try to work in the trenches to better understand the reality of what is asked.


  7. "Enterprise Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Good portfolio of products

    Cons

    Terrible management. No respect for employees or customers


  8. Helpful (1)

    "Great product and service, terrible internal systems and support."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Portland, OR
    Current Employee - Retail Sales Representative in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Good pay and benefits. Solid product/price sells itself. Union protection.

    Cons

    Every fiber system is broken and nobody cares. Prism, copper overlay, local promos all are broken.

    Advice to Management

    Pay attention to ensemble-kris errors, it's ravaging Portland.


  9. Helpful (2)

    "Decent pay and benefits, but at a price"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Boise, ID
    Former Employee - Customer Service and Sales Representative in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Structured pay, which goes up as you build tenure, and since this is a sales job you also have the ability to earn commission. Not many cons to the job however...

    Cons

    Very high stress/borderline hostile environment, constant pressure to sell. MANDATORY sales quotas are in place and they make it very clear if you do not meet said quotas, you are out of there. On top of that, micromanagement is a pretty regular occurrence here. If you werent crazy in the head when you went in, youll be bat-schite crazy by the time you leave the company!!! This company is NOT customer focused at all, its all about milking every customer that calls in for every last cent. If you dont offer a customer a product until they are blue in the face and screaming mad, youll be written up for "incomplete offer". Also Overtime is capped at 9 hours a week so if you like OT opportunities or need the money, id look elsewhere. Ability to advance in the company....forget about it! Unless you want to move to Arizona or Denver

    Advice to Management

    Lower the pressure on those who are trying, worry less about micromanaging and more about taking CARE of your customers and your employees. Recognize those that do hard work and stick around, and understand we are only HUMAN


  10. Helpful (4)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Denver, CO
    Former Employee - Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Good Direct Supervisor, but everything above Director Level was not good.

    Cons

    Lip Service to 'Unifying Principles', but actions speak louder...fraught with Hypocracy and poor VP perfermance...excessively short sighted and only made decisions when forced.

    Advice to Management

    Live up to the stated Guiding Principles and align ALL parts of the company around a unified Purpose and Goal


  11. Helpful (1)

    "Culture of dishonesty and disrespect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Boise, ID
    Former Employee - Various in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 8 years)

    Pros

    Great Pay, Good benefits, plenty of time off

    Cons

    Constant company reorganization/consolidation of offices along with very poor direction from mid management causes job losses. Huge turnover rate and unrealistic sales expectations fosters an environment of dishonesty and poor customer service.

    Advice to Management

    Separate sales from service/billing. The those who have inate sales ability sell and let those who have inate problem-solving skills resolve issues. Put labor employees in each center instead of a central location that causes a detachment from the reality of the real-world situations front line employees deal with every day.


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