CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated August 1, 2017
463 reviews

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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
170 Ratings

463 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 77 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 58 reviews)

More Pros and Cons

  1. Helpful (6)

    "Lots of good with lots of bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer II in Littleton, CO
    Current Employee - Engineer II in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Complete working freedom. I can work whatever hours I need/want to, unlimited flexibility and pretty good health benefits. Also, I feel as though they are at least trying to maintain a spot in the telecom/technology space.

    Cons

    Wages have been almost frozen for many years now. Haven't seen a 3% raise in over 10 years and the bonuses keep shrinking because they company doesn't make any money. The amount of money spent on duplicate internal products is astounding. So much waste. Also, due in large part to the union, whenever something needs to be changed, it's like trying to steer an aircraft carrier. Too many people have been there for too long to incorporate any new ideas.

    Advice to Management

    As it's probably the same in most companies, the upper executives are too arrogant to listen to the people two steps below them. Could avoid a lot of wasted expenditure.


  2. "Interview process needs to be revamped"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior QA Engineer in Littleton, CO
    Former Contractor - Senior QA Engineer in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink as a contractor

    Pros

    Enjoyed working there but as a Contractor, did not feel as valued as employees doing the same work

    Cons

    They seem confused with this acquisition

    Advice to Management

    Come up with a better work-life balance; treat Contractors as assets not trash

  3. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Typical of large corporations: tremendous room for growth and opportunity, especially if willing to move to Corporate in Louisiana. Exposure to training, leadership development, and growth opportunities. Medical benefits are good, work from home options, etc.

    Cons

    Difficult to get initiatives rolled out if not at Corporate HQ in Monroe, LA. Slow processes and leadership in key positions too long inhibit ability to make significant culture shifts.


  4. "Retail Territory Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Territory Sales Consultant
    Current Employee - Retail Territory Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 8 years)

    Pros

    Flexible work schedule great team. Always in the field so you get away from company politics. Great customers to work with new technology.

    Cons

    Commission structure never paid at 100% upper management fails to follow unifying principles. Weekends and nights many times working at events that don't drive sales or benefit the division

    Advice to Management

    Practice what you preach


  5. Helpful (5)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    Decent health, vision and dental benefits

    Cons

    Some managers are from the "good ole boy" days; it's not what you know but who you know. If you question management they won't think twice about blacklisting you and will make very harsh remarks.

    Advice to Management

    Step aside and let individuals who are skilled and qualified move the company in a positive direction. To HR: Allow employees to take part in managers/directors yearly performance review. Some managers are failing in key areas. Poor managers are costing the company valuable dollars and holding the company back from moving in a positive direction.


  6. "Senior Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time

    Pros

    Excellent opportunity to gain Senior Level working experience, and knowledge of integrated systems. Will pretty much meet your request for compensation upon request (within reason). Very flexible and understanding in regards to family matters and needed time off. They will try to fill a role from within before looking to an external source.

    Cons

    Infrastructure is not fully established in regards to career growth for certain areas of the org. You can't go from T2 (hourly) to T3 (salary) because it is to big of a pay jump. Even though this is directly in your career path and have the experience to full fill the role. New hires off the street will make more than seasoned employees. A manager can start a new hire off the street faster they can an internal candidate. 401 K is not the greatest either. You have to put in 6% to receive 4% back. 4% is the max match.

    Advice to Management

    Listen to your engineers. Push for those promotions, and raises. Stop diluting the organization with unnecessary mergers. Set a global not a regional standard.


  7. "CenturyLink"

    StarStarStarStarStar
    Current Employee - Technical Analyst
    Current Employee - Technical Analyst

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    pay, flexible, comfortable, stable, easy

    Cons

    redundant, no room for promotion, too large, executives constantly changing, too many mergers

  8. "Customer care/billing"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time (Less than a year)

    Pros

    Vacation and benefits after 30 days, pay, and off weekends

    Cons

    Very strict on missing days, not enough training, must have seniority for early schedule

    Advice to Management

    Need more training on products and systems


  9. "Middle Management Roadblocks (CenturyTel side)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Consultant to Executive
    Former Contractor - Consultant to Executive
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink as a contractor (More than 3 years)

    Pros

    Field Staff are motivated are hard-working, some managers are willing to shake things up, C-Level Executives are open minded and supportive... however;

    Cons

    ... (despite executives' approval and budgets) director-level management constantly bounces around and needlessly complicates initiatives to a screeching halt or eventual failure in appearance. This has broken countless executive-sanctioned initiatives that would have been positive for both company and customer. Director-level management's sole purpose in life is daily emails and meetings to slowly talk themselves out of anything; creating highly inflated project estimates (blowing IRR%), long descision-making times, and other issues leading to customer displeasure and lost opportunities.

    Advice to Management

    It seems a systemic issue within CenturyTel's director-level management culture BUT, sometimes you'll find a regional manager or area manager willing to shake things up a bit and make progress on initiatives from the ground up. Hire directors with ideas, vision and a track record of progress.


  10. Helpful (1)

    "Field Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Decatur, IN
    Current Employee - Field Technician in Decatur, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Good pay and benefits

    Cons

    Management is horrible and overall the company has little to no consideration of your personal life.

    Advice to Management

    If you take care of the outside plant everything else will run smoothly.


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