CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated May 25, 2017
572 reviews

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4.0
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
251 Ratings

572 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 75 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 56 reviews)

More Pros and Cons

  1. "Network Operations Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Network Operations Center Technician AZNet II in Phoenix, AZ
    Current Employee - Tier II Network Operations Center Technician AZNet II in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Benefits are great. They now offer up to 4 weeks paid FML for new fathers. Parental Leave.

    Cons

    For years I have been hearing about the new contracts within Managed Services that were being obtained by CTL. We have been told about these vaguely as well as how there will be opportunity for internal growth. Those in my group have not see this.

    Advice to Management

    Place the best people for positions in those positions. Find the employee who shows initiation in self study and put them in positions that others hold which are not involved in such things. This way someone who is actually interested in the technology who will strive to learn and provide the best service to the customer as possible. Those of us that are self studying have the passion to always do and be better, we just need to work with a senior employee to help grow our skills. Then we will be able to truly benefit CTL. Companies like Google or Facebook didn't get where they are by placing people in positions that they don't have a passion for just because. By the way, drop the physical TV programming and invest into 100% online content delivery. Also as a telecom company, when will you drop the home phone and opt for a CTL cell phone. Why haven't you competed with ATT yet, they are a telco as well.


  2. "Network Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Monroe, LA
    Current Employee - Network Engineer in Monroe, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Laid back, low supervision, work load not too harsh.

    Cons

    Pay and lack of training.

    Advice to Management

    Competitive pay.


  3. Helpful (2)

    "Two steps forward, one step back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Software Developer in Saint Louis, MO
    Current Employee - Lead Software Developer in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Very Agile, Opportunities to cross train, Peers are very helpful. Fun environment if you're on the right team.

    Cons

    Not all teams are embracing the agile methodology. Development is being dragged kicking and screaming back into the corporate red tape. Lots of departures as a result. Constant Re-orgs. Vision for what the product should be keeps changing. Fragile legacy infrastructure.

    Advice to Management

    Bringing in a lot of outside management that has no idea where Savvis had been and expecting them to polish those turds will never bring the revenue you want. Everyone in development wants to win, but legacy processes and downright refusal to innovate by legacy operations teams are going to be the death of your vision.


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  5. Helpful (4)

    "Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Global Account Manager in Cheyenne, WY
    Former Employee - Senior Global Account Manager in Cheyenne, WY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    The company has good benefits. Its leaders are smart and rooted in the unifying principles. Through M&A the company has grown to a have a large presence in the market.

    Cons

    The leadership in the sales organization seems to be in a constant state of flux. The organization could really benefit from a consistent course of action. Also there are way too many systems to work with.

    Advice to Management

    Simplify systems, Make sales promotions more simple. Change the way you do pricing for products - it's slow and makes you look incompetent.


  6. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Monroe, LA
    Current Employee - Director in Monroe, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    High standards of honesty, well run, solid financial management.

    Cons

    Very big and SLOW to make decisions.

    Advice to Management

    Sort out how to make changes for the better vs implementing things the way they have always been done. (i.e. the way the phone company did it)


  7. Helpful (2)

    "Operations Technician II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech II Ops Maintenance in Denver, CO
    Former Employee - Tech II Ops Maintenance in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Good working conditions. Management treats people fairly, Regular reviews for raises and such. Opportunities for certifications like Cisco and Adtran.

    Cons

    Promotions out of the department can be hard sometimes. Frequent replacement of supervisors. Company has a big problem with retaining talent. Training can often be kind of spotty.

    Advice to Management

    To try harder to keep good employees. Really need to work on wage equality to retain good people.


  8. Helpful (6)

    "The Truth About Century Link (Retention and Sales)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention and Sales Specialist in Phoenix, AZ
    Former Employee - Retention and Sales Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    Great, cheap insurance benefits.
    Decent pay, especially after you factor in bonuses, commission checks, and employee referrals.
    No shortage of work/hours.
    Understanding, and helpful people, both co-workers and leadership.
    Nice building in a good location with on-site Cafe.
    Long lunch breaks.
    Attendance policy.
    Training is fun and builds confidence.

    The nature of taking incoming calls means sometimes (rarely) you get a brand new customer on the phone. This is where you make the best money; this is rare. Occasionally you meet very nice customers, have a great conversation, and time goes by quickly.

    Cons

    Stressful.
    Very stressful.
    Not much room for advancement; everyone is a leader.
    Account management software doesn't work well.
    You can't work with other departments to solve issues.
    The functionality of Century Link as a company as a whole.
    Century Link becomes your life (you're physically there at least 43 hours a week, not including the hour long lunch break and your commute).
    Parking is very, very expensive.

    I know this list seems short, but I really want to take the time to make you understand how stressful this job really is.

    Your responsibility is to take incoming calls from customers who either have a serious problem with their billing/services, or want to cancel services. Your job is to stop these customers from wanting to disconnect while selling them new services. YOU are the last line of defense; you can't transfer calls. This might sound easy enough, especially if you're a natural sales person, but don't be fooled.

    There are countless situations that cannot be fixed, will take hours to fix (which you don't have because you have to maintain a low call-handle time), or can only be fixed by disconnecting the account in question (hurting your commission). A lot of these customers have called in countless times, and you will often find yourself on the customer's side. You do have tools at your disposal to try and keep them around, but that list is narrow and under-developed.

    The systems that you learn aren't hard to learn by any means, but there are literally two dozen of them and they rarely work properly. A lot of the issues you attempt to fix may or may not actually BE fixed, even if you follow the processes they teach you.

    If you are a pioneer, perfectionist, or if you have incredible attention to detail, this may NOT be the job for you. You go into this thinking those would be great skills to have, but soon you see the limitations put in place deep at the foundation. I feel like long term employees have just accepted that the company is what it is and pay is decent...after a while you're trapped and just don't leave.

    Advice to Management

    Hire better software engineers.
    Work harder to upgrade the infrastructure.
    Reduce the amount of leadership roles.
    Expand the power/knowledge of retention agents.


  9. Helpful (1)

    "Global Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    26 Billion Dollar company, Dynamic Company moving quickly building a strong platform in Multi-Cloud, IT Services and Security services

    Cons

    26 Billion dollar company with large company challenges

    Advice to Management

    Do the right thing and other objectives will follow.


  10. Helpful (1)

    "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Design Engineer in Littleton, CO
    Current Employee - Senior Design Engineer in Littleton, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Centurylink has a nice Flexible schedule that uses flex time not tracked time off, it has competitive salaries.

    Cons

    slowing industry, not much chance for upward growth.

    Advice to Management

    Keep focusing on moving the business from Land lines to more innovative products


  11. Helpful (1)

    "Good company for the most part."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Technician in Phoenix, AZ
    Former Employee - Broadband Technician in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Hourly rate due to union CWA. Independent not micromanaged. Supervisors rarely leave the office. Benefits are phenomenal if you are union.

    Cons

    Seniority is number one. Your production or work ethic get you nowhere. It's all about how long you have been there. Advancement opportunities are non existent.

    Advice to Management

    Pay attention to your sleeper techs. Those may be your superstars not the lazy guys that have been there for 30 years.


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