CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated March 24, 2017
2,151 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
839 Ratings

2,151 Employee Reviews

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Pros
Cons
  • Some in HR slow to react to toxic behaviors in the workplace,though this appears to be improving with changes in upper management (in 71 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 55 reviews)

More Pros and Cons

  1. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    Decent salary but Commissions suck.

    Cons

    Micromanaging leadership. Company very inefficient. Suck at everything.

    Advice to Management

    You all should retire.


  2. "Upper management is killing a great thing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Bellevue, WA
    Current Employee - Software Engineer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    very smart capable people, free lunch

    Cons

    upper management doesn't know what they are doing


  3. "Decent company, decent benits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Engineer in Phoenix, AZ
    Current Employee - Network Operations Engineer in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink (More than 5 years)

    Pros

    pay well for certain positions.

    Cons

    Old school telco mentality. Takes forever to do something, if its not broke don't fix it mentality. Small room for growth. Weak bonus's. No stock purchase plan anymore

    Advice to Management

    Bring back stock plan and think more proactively on how you can show your employees they matter.


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  5. "Meh"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Great money to be made in bonuses.

    Cons

    DSL over copper is harder to sell every year.

    Advice to Management

    Be honest with your employees.


  6. "Vile Company thats going bankrupt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lehigh Acres, FL
    Current Employee - Customer Service Representative in Lehigh Acres, FL
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    I got paid 12.72 an hour plus commssion untill centurylink started going bankrupt in 2015

    Cons

    This company changes rules as it goes along, and I have worked for the company for 5 years never been written up always met sales quota. Well, they have offshored pretty much 90% of the company gradually and no calls are coming in which makes it impossible i have been in and out of the hospital since November for a medical condition protected by ada due to the hostile working enviroment and unrealistc expectations of centurylink. This is a stressful and unrealistic enviroment.

    Advice to Management

    This company is going out of business and the moment we are all just sitting ducks. The way you change policies and don't give employees time to adjust is insane, Managment has no clue what their doing, its clear as they can't even stick to a policy for a week before changing it again. I encourage all who get fired to collect unemployment as it is the fault of this bankrupt company, not employees.


  7. "Worked more than a year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant in Bengaluru (India)
    Former Employee - Associate Consultant in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    Good salary benefits
    Quality of projects
    Learning is great

    Cons

    No perks
    No travel and other allowances
    Poor management

    Advice to Management

    More focus on employee benefits


  8. "Ok, if you are ok with being toyed with.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Inside Sales Representative in Salt Lake City, UT
    Former Employee - Senior Inside Sales Representative in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    The people on your team are generally lots of fun to work with.

    Cons

    Your customer base is terrible and not divided up well with a good mix of small, medium and large value customers.


  9. "Customer Care Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Omaha, NE
    Former Employee - Customer Care Specialist in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 3 years)

    Pros

    Great pay, benefits, good work environment, great people to work with and they apreacheate your efforts. Close to where I lived

    Cons

    The training needs to be changed so that everyone in all locations are trained the same. Keep everyone on same page. Trainers need to be consistent

    Advice to Management

    Coach more


  10. "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Gurgaon, Haryana (India)
    Current Employee - Senior Software Engineer in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (Less than a year)

    Pros

    Work-life balance, Challenging work environment, Good management

    Cons

    Can't think of any as of now.

    Advice to Management

    Keep up!


  11. "Great training, but not much more after"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Account Executive
    Former Employee - Commercial Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    Big company with good benefits.
    Good salary.

    Cons

    -Company still has many processes and procedures from the "old days" when it was a small phone company.

    -Installation headaches. I sold many products that were held up due to issues beyond my control. There is not a great structure in place to help troubleshoot problems after the sale, which leads to many upset customers.

    -If you're in sales, expect to fighting for sales with your own coworkers, even if you've already got a relationship with the customer.

    Advice to Management

    Try to get away from the old antiquated way the company ran back when it was a "phone company". If you want to be one of the "best places to work", then try learning from the best.



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