CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated October 21, 2017
2,442 reviews

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3.0
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
1,002 Ratings

2,442 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 83 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 58 reviews)

More Pros and Cons

  1. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time

    Pros

    Decent pay and benefits, coworkers were terrific.

    Cons

    Leadership makes bad decisions. Benefits are altered (downward) each year. Opportunity to be laid off every year.

    Advice to Management

    Take care of your existing business and quit tanking your stock price. CEO needs to go.


  2. "Centurylink"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Fun energizing and fast paced

    Cons

    Be prepared to work as you will work over 40 hours in most posistions

  3. "Century Link"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Plenty of OT, Fair pay.

    Cons

    Long hours. If you have low seniority plan on not having free time due to forced OT.


  4. Helpful (1)

    "Centurylink is AWFUL"

    StarStarStarStarStar
    Current Employee - Call Center Representative in Jefferson City, MO
    Current Employee - Call Center Representative in Jefferson City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink (More than a year)

    Pros

    Base pay is good but, this is the only good thing about Centurylink.

    Cons

    Horrible management, unreachable sales goals, no praise or sense of accomplishment at this job. Sales quotas cannot be met because, the management picks and chooses where incoming calls are routed. Therefore, some employees never get a chance to make sales quota. Extremely stress filled job with management not making the job any better. Constantly being screamed at by dissatisfied customers, whom I usually agree with, and you listen to the complaining and then try to sell them internet that does not consistently work.

    Advice to Management

    Stop treating people differently. Let everyone have the same opportunity and try to keep loyal employees.


  5. "High Pressure-Low Reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Inside Relationship Manager in Denver, CO
    Current Employee - Senior Inside Relationship Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (Less than a year)

    Pros

    Base pay
    Coworkers
    Opportunity if you don't mind hoops

    Cons

    Too many hoops and hurdles
    Difficult to sell due to convulsions
    High pressure cooker environment and micromanagement
    Extremely difficult to understand commission structure

    Advice to Management

    Management needs to simplify the setup of the commission structure. It is fairly difficult for team members to get behind a structure that they don't understand and that literally takes away their commissions every month without explanation. The turnover would be much lower that way. The culture is barely there and fairly difficult to get behind with all that is wrong with the company. There are great positions with great pay but they are all constantly open for a reason.


  6. "Senior Tech Support Eng"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    Work from home opportunities. large infrastructure

    Cons

    No significant raise in 5 years

    Advice to Management

    stop nickel and dimeing support care about the network


  7. "Would NOT recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Center Sales in Idaho Falls, ID
    Current Employee - Care Center Sales in Idaho Falls, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (Less than a year)

    Pros

    Good benefits and good pay

    Cons

    They care more about the money you bring them than they care about you

    Advice to Management

    Follow through with what you tell your employees to do when they come to you for help.

  8. "Toll/DA operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time

    Pros

    good co-workers and local office management

    Cons

    treated very poorly by corporate when our office was closed and work outsourced to non-union employees in different state

    Advice to Management

    show some respect to people who worked for you


  9. "Area VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    Footprint, people, some of the services

    Cons

    Nothing is works, it takes for ever to resolve anything and you can forget about credits

    Advice to Management

    Look at the entire organization


  10. "Broadband tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician in Phoenix, AZ
    Current Employee - Broadband Technician in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    worked here for 17yrs. great opportunities for advancement

    Cons

    too many changes in management

    Advice to Management

    be consistent


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