CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated July 27, 2017
2,324 reviews

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2,324 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 77 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 58 reviews)

More Pros and Cons

  1. "Overall great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Saint Louis, MO
    Current Employee - Director in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Great pay, fun technology, resonable culture.

    Cons

    There can be a lot of office politics but keep your head down and avoid them.


  2. Helpful (1)

    "Customer Service Field Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Field Technician in Wake Forest, NC
    Former Employee - Customer Service Field Technician in Wake Forest, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Benefits embedded into the position like work van, tools, laptop, phone, and HSI in vehicle.

    Cons

    Centurylink will work you to death if you allow them too. Always under staffed for the demand. They don't work well with the Union. Raises are and far between, so get the most that you can during the hiring process!

    Advice to Management

    No one should have to choose between work and family so hire employees with worse case scenario in mind. Treat your employees with respect and they will exceed performance metrixs!

  3. Helpful (1)

    "Lots of good with lots of bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer II in Littleton, CO
    Current Employee - Engineer II in Littleton, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Complete working freedom. I can work whatever hours I need/want to, unlimited flexibility and pretty good health benefits. Also, I feel as though they are at least trying to maintain a spot in the telecom/technology space.

    Cons

    Wages have been almost frozen for many years now. Haven't seen a 3% raise in over 10 years and the bonuses keep shrinking because they company doesn't make any money. The amount of money spent on duplicate internal products is astounding. So much waste. Also, due in large part to the union, whenever something needs to be changed, it's like trying to steer an aircraft carrier. Too many people have been there for too long to incorporate any new ideas.

    Advice to Management

    As it's probably the same in most companies, the upper executives are too arrogant to listen to the people two steps below them. Could avoid a lot of wasted expenditure.


  4. "Great start up job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time

    Pros

    The benefits offered were excellent. They had commission based salary, on top of regular salary. They also offered benefits such as PTO and Vacation days.

    Cons

    The hours were a little hard to adjust to and the strictness of the quota made it a bit stressful. Overall very active and positive social environment.


  5. "Greeting customers at a restaurant as well as seating them."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The hours are not long. The atmosphere is upbeat. Your food will also be discounted because of your employment there.

    Cons

    Because it is an outdoor restaurant, it can very hot inside during the summer. When it rains business gets super slow as well.

    Advice to Management

    Owners, Let managers help you!


  6. "Senior Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer
    Current Employee - Senior Network Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    Good Base Salary and Short Term Incentives

    Cons

    Benefits fall way short of market competitors, and no long term incentives except for an average 401k with minimum matching

    Advice to Management

    Listen to your Engineers. Top Down Management without consulting with or listening to insight from the relevant engineering managers leads to poor customer experiences. This is a repetitive problem at the C Level.


  7. Helpful (4)

    "Post"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    I worked at CenturyLink full-time (More than a year)

    Pros

    Fast paced. Fun work environment

    Cons

    Disorganized management, low pay, feels like working in a popularity contest.

    Advice to Management

    Manager and assistant manager do not get along. They tend to promote or demote based on making themselves look better instead of on the merits of the worker. If you get on either of their bad side or disagree with anything they say you will not last long.

  8. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Denver, CO
    Former Employee - Director in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    Typical of large corporations: tremendous room for growth and opportunity, especially if willing to move to Corporate in Louisiana. Exposure to training, leadership development, and growth opportunities. Medical benefits are good, work from home options, etc.

    Cons

    Difficult to get initiatives rolled out if not at Corporate HQ in Monroe, LA. Slow processes and leadership in key positions too long inhibit ability to make significant culture shifts.


  9. Helpful (1)

    "Lead Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Wake Forest, NC
    Current Employee - Engineer in Wake Forest, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    stable income and job position

    Cons

    not many opportunity for growth


  10. Helpful (4)

    "Good Benefits and Co Workers, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Denver, CO
    Current Employee - Senior Engineer in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Good benefits, tuition reimbursement, fair pay and bonuses

    Cons

    Toxic middle to upper level management

    Advice to Management

    If you put your employees first we will make sure we are the best company in the world. But as you've repeatedly told our supervisors: Stock Holders FIRST, Customers SECOND, Employees LAST. You started out as a humble company. Now you're trying to be a big corporate power house and know that ALL of your employees are replaceable and aren't doing much to keep the good talent around.


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