CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated February 26, 2017
2,112 reviews

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2,112 Employee Reviews

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Pros
Cons
  • Some in HR slow to react to toxic behaviors in the workplace,though this appears to be improving with changes in upper management (in 70 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 54 reviews)

More Pros and Cons

  1. "CenturyLink is alright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CenturyLink full-time

    Pros

    Nice and consistently professional environment

    Cons

    Disturbing lack of office parties


  2. Helpful (1)

    "Thanks But...No Thanks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    The health benefits were great.

    Cons

    My former manager lacked interpersonal and communication skills. He had racist tendencies which was very unprofessional.

    Advice to Management

    Please restore some sense of professionalism in sales department. There are so many unethical practices taking place and swept under the rug.


  3. "Review"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible work schedules when needed.

    Cons

    Unreasonable expectations sometimes concerning deadlines and workload.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "An Overall Great Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time

    Pros

    There were many opportunities for advancement and in the process I worked for some great people. I started as a lowly outside technician and worked my way up through the Loop Provisioning Center to Engineering and eventually to Job Force Mgr for a major metropolitan area. The only reason I left was to relocate back to my hometown to marry my high school sweetheart. If not for that, I would still be there.

    Cons

    As with any large company, sometimes it's hard to get noticed - especially before I moved into management. The company is a union company so there are many limitations on what a craft employee can do to go above and beyond.

    Advice to Management

    Think more "outside the box"


  6. "top pay is 29.00"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Technician in Portland, OR
    Former Employee - Network Technician in Portland, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 10 years)

    Pros

    get to work alone and meet new people

    Cons

    managers are like programmed robots, but with emotion

    Advice to Management

    sticking up for the technicians might be a good start


  7. "Best job in town"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time

    Pros

    Pay, Vacation and Attendance Policy, Coworkers, Contests

    Cons

    Ready, Fire, Aim mentality from top down. Local management does the best it can but programs involving SIGNIFICANT change are rolled out frequently then repealed as top level execs change their mind or change staff on a very regular basis. These changes often confuse the lower level employees and affect their performance.

    Advice to Management

    The local recruiting pool has almost dried up and almost anyone who can work for CenturyLink has worked for CenturyLink. Employee attrition must be addressed or performance will continue to sink. With more stability, this job will continue to be the best in town.


  8. Helpful (1)

    "CenturyLink Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Denver, CO
    Current Employee - Sales Consultant in Denver, CO
    Recommends
    Neutral Outlook

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    Great opportunities for fast advancement
    Good compensation plans
    Efforts are under ways to improve quoting and ordering systems

    Cons

    There are too many different products and solutions, requiring more extensive training and better systems and processes.

    Advice to Management

    There have been too many acquisitions and not enough systems and operational integration. The annual reductions in force have made it difficult to find qualified resources.


  9. "Central Office Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CENTRAL OFFICE in Boise, ID
    Current Employee - CENTRAL OFFICE in Boise, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Great work life balance. Good flexibility overtime opportunities if desired, secure job. Great benefits. Some training and learning opportunities.

    Cons

    Company is buying other companies and not integrating them together in the best manner. Being able to deliver great customer service is difficult, management ideas are somewhat challenging.

    Advice to Management

    Listen to your technicians ideas for success. Pave the way for the technicians to work efficiently. Management needs to strive and work to restore team work mindset.


  10. Helpful (1)

    "NOC Supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Employee friendly and very customer oriented company,. Goal is that if employees are happy then customers will be taken care of appropriately

    Cons

    management sometimes does not keep employees up to date. This doesn't happen often, but can be dis-concerning when it happens

    Advice to Management

    Continue to take care of their employees and insure they are up to date on what is happening with the customers and employees.


  11. "There is no perfect place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Town and Country, MO
    Current Employee - Anonymous Employee in Town and Country, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than 3 years)

    Pros

    The company is growing quickly, compensates employees well and there is a bonus program.

    Cons

    In spite of growing they still have layoffs. Many of the processes in place need to be automated. As a result the clients lean more heavily on the staff. Amazon is now a direct competitor.

    Advice to Management

    The product at the clients fingertips needs to be improved to increase automation and decrease manual intervention.



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