CenturyLink Reviews | Glassdoor

CenturyLink Reviews

Updated September 20, 2017
2,400 reviews

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Pros
Cons
  • No diversity in upper management (in 83 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 57 reviews)

More Pros and Cons

  1. "load specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unemployed in Phoenix, AZ
    Former Employee - Unemployed in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    the pay is good and always on time

    Cons

    supervisors sometimes are not the best

    Advice to Management

    improve on supervisors


  2. "Data Center Facilities Tech 3"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CenturyLink full-time

    Pros

    Nice place to work peolpe

    Cons

    Back stabbing during days

  3. Helpful (1)

    "Sr lead product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Monroe, LA
    Current Employee - Anonymous Employee in Monroe, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink part-time (More than 8 years)

    Pros

    Great co workers , excellent development path

    Cons

    Leadership lacking at the departmental level

    Advice to Management

    Needs to hire better leaders


  4. "CTL is a sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 5 years)

    Pros

    No micromanaging, upper executives leave often and the company often fills those holes with lower executives, making it a very easy company to get promoted within.

    Cons

    Just look at their stock price trend over the past few years. It's a sinking ship.

    No upper executive leadership. They have done a re-org at least three times a year for the past 3 years. It's a mess.

    Advice to Management

    Collect your golden parachutes while you can


  5. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time

    Pros

    Fun work environment, the pay is quite good if you do well in your sales. There is a base salary so it is not 100% commission. It is a team oriented environment which is good to help keep morale up even when sales are lower than usual.

    Cons

    It is not a job for everyone as it a high stress sales environment.


  6. "Very Disappointed With CenturyLink-DON'T WORK HERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Dublin, OH
    Former Employee - Project Coordinator in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    Great co-workers. Flexible schedule.

    Cons

    Very poor training-the onboarding process was awful. They gave me little job training and just threw me into production. My manager just said-find someone if you have a question and then left. Management was not ready for several new employees (we did not have cubes or computers for nearly two weeks). Communication between departments is poor-not focused on teamwork. The account team had a lot of jerks. I also could not believe how many problems there were with product delivery-wrong handoffs ordered/DEMARCS always having to be extended after installs/ LECs constantly messing up. How CenturyLink makes any money is mystifying.

    Advice to Management

    Need to better train new employees. I had no idea what I was doing but management just threw me out there (and they did not care). Very stressful work environment but management's attitude was "just suck it up". Need to foster more teamwork with sales team and provisioners were mostly idiots.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Marcos, TX
    Former Employee - Sales Associate in San Marcos, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    Money
    A lot of little prizes

    Cons

    Take over 50 calls a day. Most being angry old ladies
    Micro-managed

  8. "Retail Is the worse section to work for with the company, no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service & Sales Consultant in Rocky Mount, NC
    Current Employee - Customer Service & Sales Consultant in Rocky Mount, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 5 years)

    Pros

    discounts on products for working with company

    Cons

    No room for growth
    Retail area is horrible to work for
    Upper management has no clue
    Will not promote unless you are a brown nose
    good boy system
    politics will determine movement

    Advice to Management

    look within company and promote
    a lot of talent are being look over because of wrong leadership


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Account Manager in Salt Lake City, UT
    Former Employee - Customer Account Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CenturyLink full-time (Less than a year)

    Pros

    Great benefits. Good work/life balance. Enjoyed my coworkers.

    Cons

    Need to get all the kinks worked out from the merger with Qwest.

    Advice to Management

    Keep up the great training with Sales.


  10. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CenturyLink full-time (More than a year)

    Pros

    good benefits , tuition reimbursement , health good this year only

    Cons

    bad management, a lot of baby sitting


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