CenturyLink Reviews in Saint Paul, MN | Glassdoor

CenturyLink Saint Paul Reviews

Updated February 1, 2017
21 reviews

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Saint Paul, MN

2.5
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CenturyLink President & CEO Glen F. Post, III
Glen F. Post, III
8 Ratings

21 Employee Reviews

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Pros
Cons
  • No diversity in upper management (in 75 reviews)

  • They wanted me to move to Monroe LA, but had to decline (in 56 reviews)

More Pros and Cons

  1. Helpful (1)

    "Solid assets, challenges ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Saint Paul, MN
    Current Employee - Manager in Saint Paul, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Large network and install base ensures some level of predictability
    Leadership clearly is intent on transforming the company
    Technology turn over always presents new opportunities

    Cons

    Core revenues are shrinking, creating consistent pressures on expense
    Leadership vision/plan for transformation strategy is at times cloudy

    Advice to Management

    Better align and reduce the number of transformational programs. At some point they dilute the efficacy amongst themselves.


  2. Helpful (2)

    "Thanks But...No Thanks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    The health benefits were great.

    Cons

    My former manager lacked interpersonal and communication skills. He had racist tendencies which was very unprofessional.

    Advice to Management

    Please restore some sense of professionalism in sales department. There are so many unethical practices taking place and swept under the rug.


  3. Helpful (3)

    "Beware of the pitfalls ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enterprise Account Manager in Saint Paul, MN
    Former Employee - Senior Enterprise Account Manager in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great colleagues, good product set, fabulous sales training

    Cons

    Pay is low for the job required and the area. No real room for advancement. Systems and processes are antiquated and inefficient. Commision structure is impossible to understand and is a constantly moving target. Getting a sale is the easy part, getting it installed and then getting paid for it - that's often impossible.

    Advice to Management

    The average tenure of 8-10 months should alert you to a serious problem within the organization. Although attempts to revive morale are there, the consistent change in focus and priorities has a negative impact on both goals and morale. The management offers very little in the way of true leadership (excepting only a few). Those that do lead- are left to carry the load of the managers who micromanage their staff in a way that creates an abysmal work environment. Constant threats of lay offs and continual staff turnover leads to employees who don't trust either the company or their coworkers. Too many people who are just waiting to be pushed out the door.


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  5. Helpful (2)

    "CFS Morale/Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Consultant in Saint Paul, MN
    Former Employee - Credit Consultant in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink (More than 8 years)

    Pros

    Good salary, only if you were a employee pre merger. Benefits are ok, there are improvements that could be made to earned time off to better balance life/work. The union is, for all intents and purposes, worthless! They dropped the ball on salary for those in CFS

    Cons

    Since the merger, CTL and its various departments have lost their way in terms of boosting center morale, and creating a better culture than what existed with Qwest.

    Advice to Management

    Start paying attention to your internal workforce. Improve morale/culture by bringing back programs that Qwest utilized to build and maintain a strong workforce


  6. "Business to Business sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Saint Paul, MN
    Former Employee - Business Analyst in Saint Paul, MN
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location and fellow employees.

    Cons

    Bad senior management and bad leads.

    Advice to Management

    Learn to work with varied personalities.


  7. Helpful (2)

    "work atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecare Chat Representative in Saint Paul, MN
    Current Employee - Ecare Chat Representative in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CenturyLink (More than 10 years)

    Pros

    pay was adequate for stress level and required multi-tasking

    Cons

    unrealistic sales goals and difficult to conform to time management restraints

    Advice to Management

    word of mouth is influential with future customers that are not familiar with the company. please take more time in considering the benefits to keeping a long-standing customer instead of the churn and burn mentality


  8. "Small Business Sales and Service Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Paul, MN
    Former Employee - Customer Service Representative in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than 8 years)

    Pros

    Solving the reason for the call,then up selling new products

    Cons

    Not focused on the best needs of the customer

    Advice to Management

    Give reps more freedom to solve customers problems


  9. "network manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN
    Recommends
    Positive Outlook

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    greatest company to work for

    Cons

    none that i have to mention

    Advice to Management

    none great company


  10. "Enterprise Relationship Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Paul, MN
    Former Employee - Anonymous Employee in Saint Paul, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    My direct manager was one of the best managers I have ever worked for.

    Cons

    Resources are hard to leverage. Too much turn over.


  11. "Ecare service & sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, medical and education

    Cons

    High pressure, sales goals not realistic


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